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SAML certificate renewal are not being replicated immediately on my Liferay PaaS cluster.

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue SAML certificate renewal are not being replicated immediately...

Unable to define user in a Workflow Definition by identifier other than user-id

legacy Troubleshooting

Issue When writing a Workflow Definition, I want to specify a user to receive a Workflow notification by an identifier such as screen-name or email-address. However, when I attempt to define the user by these...

Commerce modules fail to deploy due following license expiration

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue There has been a documented case where Commerce modules fail to...

Tooltip Messages appear twice when hovering over icon

legacy Troubleshooting

Issue User sees tooltip messages appearing twice when hovering over various icons (i.e. help icon) throughout the portal. Environment DXP 7.2 GA1 to Fix Pack 9 Resolution This behavior is caused by a regression bug and...

Authorising 'Data Source' using https/http

legacy Troubleshooting

Issue When authorizing from analytics, observed an error which seems like the 'HTTPS' request is getting converted to 'HTTP'. Environment Liferay 7.2 Resolution The browser never makes a request, it's AC which...

The Refresh CAPTCHA option does not work

legacy Troubleshooting

Issue The Refresh CAPTCHA button in the form seems to be disabled, it does not respond. Environment Liferay DXP 7.2 Fix Pack 6+ Resolution Please install Liferay DXP 7.2 Fix Pack 9+ Or request a Hotfix with...

Unable to save Instance Settings modifications

legacy Troubleshooting

Issue When I make some configuration change in instance settings and click save, the page breaks (menus are gone) and the changes are not stored. In the logs I see a stacktrace is thrown, with parts like these: ERROR...

Receiving no 'View Usage' count with embedded web content after deploying a custom theme

legacy Troubleshooting

Issue The usage count in 'view usages' does not change when the web content is embedded through the theme Steps to reproduce Create 'Site' Create 'Content Pages' Create 'Web Content' Copy the friendly URL of the...

"JSON text did not start with array or object and option to allow fragments not set" error on Liferay Screens iOS-SDK

legacy Troubleshooting

Issue When trying to login on Liferay-iOS-SDK Screenlet on a DXP 7.0+ project, the operation will fail, throwing the below error: "LoginScreenlet | Failed to log in: Error Domain=com.liferay.mobile.sdk Code=1 \...

DB2 SQL Errors during the database creation

legacy Troubleshooting

Issue There are DB2 SQL errors during the database creation in the server startup, causing messages in the log like the following: 2019-09-19 07:38:30.286 ERROR [main][ReleaseManagerOSGiCommands:93] bundle...

Portal has upgraded successfully and NullPointerException is thrown with the server startup

legacy Troubleshooting

Issue Successfully upgraded the Liferay portal from 6.2EE to DXP 7.1 GA but the server is not started and thrown the NPE Null pointer Exception: 2019-09-13 01:11:59.750 ERROR [http-nio-8080-exec-1][MainServlet:1225]...

EXT Plugin not deploying

legacy Troubleshooting

Issue EXT Plugin not deploying correctly through the methods presented in the documentation: Deploying an Ext Plugin Environment Liferay DXP 7.1 Resolution Deploy the EXT Plugin to marketplace/override folder...

Audience Targeting is deployed but unavailable

legacy Troubleshooting

Issue After deploying and restarting, Audience Targeting is not available in site's Configuration > Audience Targeting. Tables corresponding to Audience Targeting are not created. Environment Liferay DXP 7.0, 7.1...

How to resolve AnnotationExceptions encountered during startup when updating 7.0 to de-67+ while using WebSphere

legacy Troubleshooting

Issue Using WebSphere FP 11 as our application server, we are unable to start up a 7.0 deployment after patching to de-67, and are receiving an AnnotationException in the log, as follows: Annotation processing failed...

How can I disable Liferay's xml log file?

legacy Troubleshooting

Issue In {Liferay_Home}/log folder, we can see two different files as below: liferay.2019-08-25.log liferay.2019-08-25.xml We only want "liferay.2019-08-25.log" file and need to disable "xml" file. Environment...

"Too Many Open Files" error in log

legacy Troubleshooting

Issue "Too Many Open Files" error is reported in the log. For example: 2019-05-06 09:41:20,142 SEVERE [org.apache.tomcat.util.net.NioEndpoint] Socket accept failed java.io.IOException: Too many open files at...

Child pages not displayed in Navigation Menu after upgrading to Liferay 7.2

legacy Troubleshooting

Issue After upgrading the portal to Liferay DXP 7.2, the child pages which were present in Liferay Portal 6.2 go missing from the Navigation menu in DXP 7.2. But, the child pages are present in Site Builder....

JGroups IllegalArgumentException After Installing Fix Pack 1 on Liferay DXP 7.2

legacy Troubleshooting

Issue After installing fix pack dxp-1-7210 with cluster.link.enabled=true the following exception is generated: Caused by: java.lang.IllegalArgumentException: JGRP000001: configuration error: the following properties...

Action Button on pages are not working as expected

legacy Troubleshooting

Issue While clicking the action button of the Public Pages the menu appears and then disappears. Environment Liferay DXP 7.1 Resolution The observed behavior is a known issue and is fixed in liferay-fix-pack-dxp-10 and...

No page can be displayed due to "Unsupported template" errors

legacy Troubleshooting

Issue DXP may not be able to display any portal pages due to HTTP 500 status as well as showing this error on the interface: An unexpected system error occurred. Unsupported template manager ftl and this one in...

How to resolve deployment issues following the installation of Fix Pack DXP-12 for Liferay DXP 7.1

legacy Troubleshooting

Issue Please bear in mind that special considerations should be taken after applying the Fix Pack 12 (DXP-12). After the installation of DXP-12, it has been reported that deployment errors related to several core...

Access denied error message is thrown in the browser with XML format of the rest API

legacy Troubleshooting

Issue After passing the authorization in the HTTP header and while hitting the URL http://localhost:8080/o/greetings/morning, the web service responds to the request with the below error message [XML format] in the...

Retrieving custom cache entity fails with error

legacy Troubleshooting

Issue The custom cache entity we introduced to Liferay is inaccessible. We configured our custom cache in override-liferay-multi-vm-clustered.xml. When trying to access the custom cache entity from scripting console...

LCS Activation Page redirect

legacy Troubleshooting

Issue The portal redirects automatically to the LCS Activation Page even with activation tokens deployed. Environment Liferay DXP 7.0+ Resolution Regenerate the LCS tokens, but with "Liferay Instance Activation"...

Calendar Event invitation mail is sent to the user before the approval of event

legacy Troubleshooting

Issue If the workflow is applied for the Calendar Event, the user who is invited to that particular event gets an email invitation even before the approver approves the event. Environment Liferay DXP 7.0...

External images inside OpenOffice/LibreOffice document are not resolved when converted to PDF

legacy Troubleshooting

Issue Upload to Document Library a new OpenOffice document with external link to image. Export the document to PDF. The document is converted to PDF but the image is blank. Environment Liferay DXP 7.0, 7.1,...

Tomcat trimSpaces feature breaks Liferay styling and functionalities

legacy Troubleshooting

Issue When setting trimSpaces in tomcat-9.0.6/conf/web.xml: <init-param> <param-name>trimSpaces</param-name> <param-value>true</param-value> </init-param> some functionalities on the Liferay User Interface...

Control Panel App Manager not showing

legacy Troubleshooting

Issue The App Manager section in the control panel is missing. Environment Liferay DXP 7.1, 7.2 Resolution Try this list of steps: Stop the application server. Delete the contents of the...

After upgrading to Liferay 7.1+, guest users cannot see some web contents

legacy Troubleshooting

Issue After upgrading to Liferay DXP 7.1+, guests users cannot see some web contents. This is also reproduced for users that aren't members of one site. They cannot see web contents that belong to that site. Environment...

After upgrading to JDK 11, Tomcat can not be started due to "NoClassDefFoundError: javax/xml/bind/DatatypeConverter"

legacy Troubleshooting

Issue After upgrading to JDK 11, Tomcat can not be started due to "NoClassDefFoundError: javax/xml/bind/DatatypeConverter" 28-Aug-2019 05:40:11.346 SEVERE [main] org.apache.catalina.core.StandardContext.listenerStart...

Guest User can download the attachment from Knowledge Base

legacy Troubleshooting

Issue The guest user can download the attachments present in the Knowledge Base Article 1. Create a Knowledge Base Article add an attachment to that article. 2. Now remove all the guest permission from that article....

Nested Applications portlet causes com.liferay.portal.kernel.servlet.NonSerializableObjectHandler on Weblogic

legacy Troubleshooting

Issue When adding the Nested Applications to a page, the logs show the error com.liferay.portal.kernel.servlet.NonSerializableObjectHandler You can't add portlets to the Nested Applications Environment...

Restarting JBoss node hangs at JGroups.connect() when using multicast

legacy Troubleshooting

Issue If I have a multinode cluster using multicast replication, and I set multicast.group.address["cluster-link-udp"] Restarting a node sometimes hangs when initializing JGroups channels. Environment Liferay...

Failed upgrade process for module com.liferay.dynamic.data.mapping.service - Nested exception: Content is not allowed in prolog.

legacy Troubleshooting

Issue After a seemingly successful upgrade to Liferay DXP 7.1 the following error is showing up in the logs while starting the DXP bundle: Failed upgrade process for module com.liferay.dynamic.data.mapping.service ...

Passing List of objects as json parameters gives NoSuchMethodException

legacy Troubleshooting

Issue When a service expects lists of objects, and I want to pass them as a JSON string in Liferay's JSON-WS UI, it returns with NoSuchMethodException. An example string is: [{ "+simplefoo":...

Unable to add Calendar Event through Mobile Browser

legacy Troubleshooting

Issue While creating a Calendar Event via the computer's browser, the event is created. But, while creating the new event through Mobile Browser, the page goes into the disabling mode. Environment Liferay DXP 7.0...

Implicit connection cache issue

legacy Troubleshooting

Issue Looking into the thread dumps, few threads were getting stuck as below with OracleImplicitConnectionCache and running out of implicit connection cache issue tomcat-http--300 - priority:5 -...

Server unable to start after upgrading to latest fixpack

legacy Troubleshooting

Issue After upgrading from the previous fixpack to the latest fixpack, the server is not getting started or the below error is thrown while starting the server. SEVERE [localhost-startStop-1]...

APR library not found

legacy Troubleshooting

Issue The Apache Tomcat works without the native libraries but degrading the performance. You can see the following message on the log: INFO: The APR based Apache Tomcat Native library which allows optimal...

Portlet preferences contains orphan records

legacy Troubleshooting

Issue When a Site is deleted the PortletPreferences table still contains that site's orphan data. Environment Liferay DXP 7.0 Resolution The observed behavior is resolved and fixed in liferay-fix-pack-de-58 and above....

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