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Are Document Previews in Liferay Compatible with '.potx' File Extensions?

Issue We are facing an issue with the preview of files having '.potx' extension. We added the extension in System Settings > Documents and Media > Service and System Settings > Documents and Media > Item Selector View....

After upgrading to DXP 7.4 u92 I receive an unable to locate transaction executor error on server startup

legacy Troubleshooting

Issue I have an issue with deploying our custom built Java modules. I upgraded from DXP 7.4 update 81 to u92. After the upgrade, on server startup the deployment of the custom built modules behavior is inconsistent and...

Upgrade to 2024.Q1.14 LTS on Oracle failed with "Invalid column name" error

legacy Troubleshooting

Issue When upgrading to Liferay DXP 2024.Q1.14 LTS, the database upgrade process fails with the following error: ERROR - Failed upgrade process for module com.liferay.layout.page.template.service...

Can I use per-instance portal-[companyId].properties files in my enviroment?

legacy Troubleshooting

Issue You would like to have a per-instance properties file after adding -Dcompany-id-properties=true in setenv or system-ext properties. While infrequent, a StackOverflowError can be reproduced and...

Intermittent portal startup failures due to BundleException

legacy Troubleshooting

Issue Intermittent portal start up failures occur when the following BundleException error is observed: Caused by: org.osgi.framework.BundleException: Cannot transiently start a module whose start level is not met. at...

Upgrade to 2024.Q4.5/6 fails with "Unable to upgrade com.liferay.object.service to 10.2.0 from 10.0.0"

legacy Troubleshooting

Issue I am trying to upgrade to 2024.Q4.5 or 2024.Q4.6. The upgrade fails with the following error: 2025-02-03 15:56:10.160 ERROR [main][UpgradeExecutor:333] Failed upgrade process for module...

Audit modules is not starting after upgrade

legacy Troubleshooting

Issue After upgrading from Liferay Portal 6.2 to Liferay 7.2. The following audit module error is appearing. 2020-11-05 10:07:14.615 INFO [Start Level: Equinox Container:...

Error handling LOB columns

legacy Troubleshooting

Issue We have developed a custom entity using Service Builder. One of the tables defines a LOB column. When we try to insert a record in that column we get following database exception:...

Layout permissions lost upgrading from 6.2 to 7.2

legacy Troubleshooting

Issue After the upgrade from 6.2 to 7.2, several Layout permissions have been changed. Some pages restricted to the user Guest are accessible after the upgrade. There are rows in the ResourcePermission table with the...

"Unable to extend the HTTP session" WARN logs

legacy Troubleshooting

Issue These warnings are frequently found in the logs: Unable to extend the HTTP session. or Unable to extend the HTTP session. Review the portal property "session.timeout" if this warning is displayed...

Subfolder webcontent is not fetched with headless API

legacy Troubleshooting

Issue Step to Reproduce: 1. Create three basic web content. 2. Create a folder with two basic web content inside it. Now, total web content is 5 including. 3. Navigated to http://localhost:8080/o/api 4. Executed the...

Intermittent performance issues caused by Journal Articles Display

legacy Troubleshooting

Issue After installing dxp-16, intermittent performance issues are being seen Thread dumps taken during the performance issue show a number of threads with a similar format: at...

Some pages do not display properly when HTTP Strict Transport Security (HSTS) is configured.

legacy Troubleshooting

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...

INFO log traces with STARTED/ STOPPED information are not displayed when deploying a module if using WildFly/JBoss version 22.0.0 or higher

legacy Troubleshooting

Issue When a module is started or stopped, there is usually a log trace of level INFO showing that information. However, when using the application server WidlFly/JBoss with version 22.0.0 or higher, these traces are...

Starting nodes concurrently can lead to incorrect module upgrades

legacy Troubleshooting

Issue Module functionality seems to fail after moving to a newer fixpack. After executing a system:check unsatisfied dependencies like the following appear: Component with ID 58 is unavailable due to missing...

Buttons inside SAML Admin not working

legacy Troubleshooting

Issue Add Identity Provider button of SAML Admin is not clickable. Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4 Resolution DXP 7.0, 7.1, 7.2 and 7.3: Add below...

StaleObjectStateException for RedirectNotFoundEntryImpl

legacy Troubleshooting

Issue The StaleObjectStateException is appearing in logs for RedirectNotFoundEntryImpl. 2022-02-08 05:36:36.385 ERROR [https-jsse-nio-8443-exec-157][I18nFilter:62] org.hibernate.StaleObjectStateException: Row was...

Interactive commands is not working properly in Gogo Shell

legacy Troubleshooting

Issue Steps to reproduce: 1. Connect with Gogo Shell via command line. 2. Type 'disconnect' command. Expected Result: The following question must appear after typing the command ...

Error using Service Builder when an entity has a BLOB field

legacy Troubleshooting

Issue We define the following sample entity for Service Builder <entity name="Documentos" remote-service="false" local-service="true" uuid="false" table ="REAJ_GESTION_DOCUMENTO" data-source="extDataSource">...

NullPointerException when starting JBoss EAP server

legacy Troubleshooting

Issue After manually deploying Liferay on JBoss EAP, the JBoss EAP server can not be started due to the following ERROR [0m[31m08:50:29,397 ERROR [org.jboss.msc.service.fail] (ServerService Thread Pool -- 80) MSC000001:...

Webcontent Images is getting removed after Patch Upgrade

legacy Troubleshooting

Issue Steps to Reproduce: Start the 7.1GA1. Create a structure add text, image, and number fields, and save. Create a template. Select the newly created structure and select the structure fields from the left sidebar...

NullPointerException/ElasticsearchConnectionNotInitializedException/ArrayIndexOutOfBoundsException when starting JBoss EAP server

legacy Troubleshooting

Issue After deploying Liferay DXP 7.3/7.4 on JBoss EAP server, the server can not be started due to the following error: 10:17:20,354 INFO 2022-02-17 10:17:20.308 ERROR [Framework Event Dispatcher: Equinox Container:...

JS and CSS files are loading only after page refresh

legacy Troubleshooting

Issue JS and CSS files in portlet are loaded only after refreshing a page Environment Liferay DXP 7.2 Resolution Certain elements of the page may require regular navigation to work properly. In these cases,...

Apache Felix Webconsole JS and CSS resources not loaded

legacy Troubleshooting

Issue Apache Felix Webconsole JS and CSS resources not loaded with 'org.eclipse.equinox.http.servlet' Steps to reproduce: 1. Start the server. 2. Download this: org.apache.felix.webconsole-4.6.4-all.jar from here:...

NullPointerException when compiling module JSPs in OpenJDK 11.0.6

legacy Troubleshooting

Issue I'm using OpenJDK 11.0.6. When I deploy a module with custom JSP, JSP compilation fails with NullPointerException: java.lang.RuntimeException: java.lang.NullPointerException: entry at...

How to configure/use outlook mail server to send email notifications in Liferay

legacy Troubleshooting

Issue While configuring outlook mail through Liferay mail configuration the below exception is thrown : " Could not connect to SMTP host: smtp.office365.com, port: 587" OR ERROR...

UiWebView deprecation

legacy Troubleshooting

Issue I get a UIWebView deprecation warning that Apple will stop accepting submission of apps that use UIWebView APIs; Liferay mobile SDK uses the AFNetwroking library which is using UIWebView APIs. Environment...

PortalContextLoaderListener with Runtime Exception

legacy Troubleshooting

Issue After upgrading the Liferay portal DB from 6.2 to 7.2 successfully, Unable to start the server. Below error occurs: [# Error1] 27-Dec-2019 21:01:10.432 SEVERE [main]...

Permission Error When Updating User's Password by JSONWS API

legacy Troubleshooting

Issue When updating the User's password through JSONWS API, the following error is reported in the log and the password can not be updated correctly. 01:18:11,468 ERROR...

Liferay server is not reachable with the error "HTTP 404" on the browser

legacy Troubleshooting

Issue When accessing the server on the browser, the server is unreachable with the error HTTP 404 and the following error is observed on the Liferay logs. ERROR...

How to use JDBC ping for DXP 7.1 dockerized cluster in Kubernetes

legacy Troubleshooting

Issue We have a 7.1 cluster in Kubernetes with docker image Liferay nodes. We don't know in advance what IP address would be assigned to Liferay containers. As the pods can get killed and then the cleanup does not...

Error java.lang.OutOfMemoryError: Metaspace

legacy Troubleshooting

Issue When there's a lot of traffic or usage, the logs show an error similar to: 2019-11-12 07:39:54.538 ERROR [liferay/scheduler_dispatch-24][ParallelDestination:55] Unable to process message...

Cluster cannot be started after updating to Fix Pack 3 on Liferay DXP 7.2

legacy Troubleshooting

Issue After installing liferay-fix-pack-dxp-3-7210.zip, TCPping cluster nodes can not be started due to the following errors: 2019-12-16 16:02:56.201 ERROR [SCR Component Actor][ClusterExecutorImpl:93] bundle...

SIGSEGV Issues in JDK 7u40

legacy Troubleshooting

Issue Symptom: "A fatal error has been detected by the Java Runtime Environment: SIGSEGV (0xb) at pc=0x00002ad5cad58a87, pid=18862, tid=1093142848" Environment Liferay 6.1, embedded...

Using singleton_name in tcp.xml, Liferay 7.2 (fix pack 1) TCPping cluster fails to start up

legacy Troubleshooting

Issue After installing fix pack 1 on our 7.2 TCPping cluster, the nodes fail to start up with numerous errors. It seems that Liferay cannot create JgroupsClusterChannels and singleton_name is not recognized: ERROR...

Unable to change the configuration in Most Viewed Assets portlet

legacy Troubleshooting

Issue Changes made in the configurations of the Most Viewed Assets portlet by navigating Configuration -> Number of Items to Display -> given 1 as value and saved. But "You Request failed to complete" error...

Redirection is not happening

legacy Troubleshooting

Issue After setting the below property with the following values in portal-ext.properties, redirection to the defined domain has not happened rather its showing warning messages. #...

Different Browser Cache Behaviour on HTTPs Protocol in Google Chrome

legacy Troubleshooting

Issue Not all of the static requests are cached in Google Chrome, when you follow this documentation to set up HTTPs: Setting Up HTTPs on Tomcat Reproduction steps: Set up the portal as per attached...

No portlet bag for {id=0, companyId=0, portletId=xxxxx, roles=, active=true} reported during import process

legacy Troubleshooting

Issue When publishing from staging to live, or importing lar into a new site, the following error is reported: 11:09:48,470 ERROR [liferay/background_task-1][StagingServiceHttp:153]...

Unable to startup the server: NPE while loading configurations from database

legacy Troubleshooting

Issue The issue usually comes with Oracle database and having a null dictionary in the table Configuration_ for the configurationid org_apache_felix_cm_impl_DynamicBindings Due to this, Liferay fails to start,...

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