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Change the GUEST_LANGUAGE_ID cookie to expire Null

Issue The Guest language ID cookie in Liferay has a one-year expiration, whereas the undefined cookie in the F5 balancer caused the conflict. Is there a way to modify the Cookie's duration in Liferay? Environment...

Repeatable Geolocation field cannot be moved properly

legacy Troubleshooting

Issue Steps to reproduce 1. Start Liferay 7.3 Bundle. 2. Create a new structure. 3. Add a geolocation field and set property to repeatable 4. Create new web content with the above created structure. 5. Repeat the...

Document Library does not get deleted from the temp directory after re-indexing when using Amazon S3 Store

legacy Troubleshooting

Issue Steps: Set up Liferay to use Amazon S3 Store Navigate to Site Administration > Content & Data > Documents and Media Upload several documents Perform a re-index of the instance Navigate...

View permission for the "Guest" is not selected by default

legacy Troubleshooting

Issue When we create WebContent, the permission for guest user is not selected by default. Steps to reproduce 1. Create new basic webcontent. 2. Before publishing, check the permissions of webcontent. 3. We see...

NoSuchUserException when setting email address in "To" field of Order Placed Notification Template

legacy Troubleshooting

Issue When placing an order and having an Order Placed Notification Template with an email address in the "To" field, a NoSuchUserException is shown and the order can't be placed. Steps to reproduce: 1. Start a...

Portlet Id changes from Staging to Production

legacy Troubleshooting

Issue ID of the portlet instance is different in the staging environment than in the real environment Steps to reproduce: Add a content editor portlet to a page. Go to staging. In staging: Edit "Configuration" Go...

Custom Layout Templates shows source code in Nested Application Portlet

legacy Troubleshooting

Issue Configure the Nested Application Portlet to appear with any of the custom layouts whenever it is used. Instead of the layout's rendering, the source code is shown. Steps to reproduce 1) Deploy the custom...

Liferay as SAML SP fails after switching the URL of the virtual instance

legacy Troubleshooting

Issue SAML configuration hasn't been working since the virtual host of the portal instance changed. Caused by: org.opensaml.ws.security.SecurityPolicyException: Request was required to be secured but was not...

Data Providers are not published to Live

legacy Troubleshooting

Issue A site under Staging has a form and a data provider ready to be published to Live. When publishing to Live, the form and the data provider are selected for publication. Result: The form is shown in Live but...

7.4 styled custom themes not working properly

legacy Troubleshooting

Issue When applying a styled based custom theme to a page in 7.4, header and other elements are misplaced and when you click the three elipsis button of a widget, options show up in the incorrect...

A build to update the patching tool is stuck and failed

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue A build to install the patching tool in Liferay...

Unable to open the notification of the deleted user

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.4 2. Navigate to Configuration > Workflow and apply the 'single approver' workflow on 'Content Pages'. 3. Create a new user by navigating to the Users &...

CKEditor Styles pull-down menu shifts position when hovering the mouse cursor over it

legacy Troubleshooting

Issue CKEditor Styles pull-down/drop-down menu shifts its position when hovering the mouse cursor over it: This only happens when setting up CKEditor using the following properties on...

Reindex icon is visible to all users

legacy Troubleshooting

Issue Reindexing icon is available on top of every page while reindexing for all the users irrespective of roles Environment Liferay DXP 7.2 Resolution This can be disabled for all users by blacklisting the...

Video and audio files cannot be played and generate thumbnail on Linux/Unix based OS with Xuggler enabled

legacy Troubleshooting

Issue Xuggler is enabled to play video and audio files. When running on a Linux/Unix-based system, the audio and video files are displayed without any thumbnail and cannot be played. They do not start when...

'getRealUserId is not a function' when upgrading to 7.3 u6+

legacy Troubleshooting

Issue When upgrading to 7.3 update 6+, some undesired behaviors occur and the console log shows the following error: Uncaught TypeError: themeDisplay.getRealUserId is not a function Environment Liferay DXP 7.3 Update...

Changes to preferences in one breadcrumb portlet are replicated in the other breadcrumb portlets

legacy Troubleshooting

Issue I added the breadcrumb portlet on two widget pages. When I change a preference for a portlet on one page, the same settings are replicated in the portlet on the second page. Environment Liferay DXP 7.2...

Cannot publish from Staging to Live from non-master nodes

legacy Troubleshooting

Issue When performing a Staging publication from a cluster node that is not the master, the publish operation is not executed and an exception is written to the log file: 2022-08-11 22:15:28.704 ERROR [[ACTIVE]...

Publications can be enabled on a remote live site

legacy Troubleshooting

Issue Publication can be enabled in a remote-live-staging setup on the remote-live site. Steps to Reproduce Set up 2 separate bundles configure them for remote live staging On Staging Site, navigate to Global Menu...

Not able to remove row or column

legacy Troubleshooting

Issue Unable to remove a row or a column Step to reproduce: 1) Navigate to Forms 2) Add a Form 3) Add a grid field 4) Add three rows and columns 5) Try to remove a row or a column Expected Behavior: Users are able...

The form exported data showing empty value for 'Select from list' field

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.0 2. Navigate to Content > Forms > Create a new data provider. 3. Data provider entries are: Name: Countries of the World URL:...

User Last Login Date Not Updating

legacy Troubleshooting

Issue We're observing that our user's loginDate and lastLoginDate are not updating correctly in the user table. Environment DXP 7.1 DXP 7.2 DXP 7.3 Resolution 1) Set the following portal-ext property: ...

A "processAction method not implemented" error is shown in the log

legacy Troubleshooting

Issue Many processAction method not implemented errors are thrown in the server log: ERROR [http-nio-8080-exec-1][PortletServlet:117] null javax.portlet.PortletException: javax.portlet.PortletException: processAction...

Method "themeDisplay.getScopeGroupId()" executed within a Widget Page Template does not retrieve the site's groupId

legacy Troubleshooting

Issue Given a Widget Page Template, when we use the themeDisplay.getScopeGroupId() method from a Freemarker template to try to retrieve the groupId from the original site, a different groupId will be retrieved. Would...

Caused by: java.sql.SQLException: Protocol violation

legacy Troubleshooting

Issue The Protocol violation error is observed while trying to perform any publish action Caused by: java.sql.SQLException: Protocol violation: [ 101, ] at...

JAWS Screen Reader is announcing state and navigation of Menu items incorrectly

legacy Troubleshooting

Issue The JAWS screen reader does not announce whether a Menu item is expanded or collapsed Environment Liferay DXP 7.4 Resolution This resolution requires customization and should only be implemented at the...

AWS S3: does Liferay support the x-amz-server-side-encryption header with server side encryption?

legacy Troubleshooting

Issue I am using an S3 bucket as the store for our Documents and Media I have configured it with a Service Control Policy that requires encryption and the presence of the x-amz-server-side-encryption header, something like...

Getting error "Please enter valid content" when saving/updating a workflow

legacy Troubleshooting

Issue I cannot save a workflow, I get error "Please enter valid content", possibly because there is something wrong in the workflow xml syntax. How can I get more specific information about what could be wrong the workflow...

Elasticsearch error: This is not an HTTP port

legacy Troubleshooting

Issue When configuring a remote Elasticsearch server the Search > Connections screen shows the error java.lang.RuntimeException: error while performing request. The logs show the message: Not a valid...

Why are Fragments still marked as used in the Home page(Draft) even though it was removed?

legacy Troubleshooting

Issue When a test fragment is created and then removed from the page, it is still marked as being used on a draft of a page. When I go to "View Usages" of the created Fragment, the Home page(Draft) under Fragment...

The pagination type is Simple

legacy Troubleshooting

Issue Regular pagination is the same as Simple pagination Step to reproduce: Add three web contents Add an Asset Publisher to a widget page Change the Asset Selection to dynamic Change the Number of Items to...

"Authentication failed. Please enable browser cookies and try again." error prevents login operation

legacy Troubleshooting

Issue When I try to log in, the message Authentication failed. Please enable browser cookies and try again. is displayed and the operation is not successful. Environment Liferay DXP 7.0 Fix Pack 102+ Liferay DXP 7.1 Fix...

Records are not removed from samlspsession table if the user closes the browser instead of logging out

legacy Troubleshooting

Issue Records are not removed from `samlspsession` table if the user closes the browser instead of logging out. Steps to reproduce: 1. Setup two instances of Liferay to use SAML - one as IDP and one as SP....

Upgrade to 7.4 fails trying to insert records into table DDMFieldAttribute

legacy Troubleshooting

Issue I am performing an upgrade to 7.4 and it fails with errors like these: com.liferay.portal.kernel.log.LogSanitizerException: com.liferay.portal.kernel.upgrade.UpgradeException: java.sql.BatchUpdateException: Batch...

Getting NullPointerException in LocalizationImpl class during upgrade

legacy Troubleshooting

Issue The following error appears during the upgrade from Liferay Portal 6.2 to Liferay DXP 7.4. 2022-08-24 06:06:09.974 ERROR [main][LocalizationImpl:896] null java.lang.NullPointerException: null at...

Single Approver Workflow is not updated

legacy Troubleshooting

Issue Single Approver is not updated when the User language is not English Steps to Reproduce: 1) Navigate to User Menu > Account Settings 2) Change user language to Deutsch (Deutschland) 3) Navigate to Open Menu >...

ORA-01000: maximum open cursors exceeded

legacy Troubleshooting

Issue The following errors appear for Oracle database users during the upgrade from Liferay Portal 6.2 to Liferay DXP 7.4. Caused by: com.liferay.portal.kernel.log.LogSanitizerException: java.sql.SQLException:...

'My Workflow Tasks is temporarily unavailable' error message

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.4 2. Navigate to Configuration > Workflow and apply the 'single approver' workflow on 'Content Pages'. 3. Create a content page. 4. Click on the notification which...

Contented Visited and Page Visited rules are missing from Behavior section in Audience Targeting after installing FP21 on DXP 7.1

legacy Troubleshooting

Issue Contented Visited and Page Visited rules are missing from the Behavior section in Audience Targeting after installing FP21 on DXP 7.1 When starting DXP 7.1 with FP21 + Audience Targetting, the following error is...

Unable to publish the web content with huge data

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.4 2. Navigate to Web Content under Content & Data. 3. Go to structure and add three 'Rich Text' fields with repeatable. Click Save. 4. Create web content with the...

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