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I cannot update the Payment status of an Order through PATCH request

Issue Order Payment status does not change after sending a PATCH request, for example: { "paymentStatus": 1 } Environment Liferay DXP 7.4 Resolution The observed behavior is a known bug which is addressed...

The Look and Feel Configuration is not accessible for Remote Apps

legacy Troubleshooting

Issue After creating and deploying a Remote App onto a Widget Page, the Look and Feel configuration for the deployed app is not accessible (as seen in the following image): Environment Liferay DXP 7.4 Resolution Upgrade...

License Key CPU count on containers

legacy Troubleshooting

Issue The container views the total cores of the Host and gives an error that the CPU count has been surpassed when deploying Liferay on a containerized solution, having licensing for a specific amount of...

Encountering LPKGBundleTrackerCustomizer Rollback bundle installation error

legacy Troubleshooting

Issue The following error is encountered in the logs after installing fixpack-1 on Liferay DXP 7.2 GA1 ERROR [ModuleFramework-Static-Bundles-1][LPKGBundleTrackerCustomizer:344] Rollback bundle installation for []...

Custom login page redirection with child page

legacy Troubleshooting

Issue The properties: "auth.login.site.url=/sign-in", "auth.login.url=/sign-in" are not working for the custom login page redirection if a user is working with child pages who does not have Guest user’s VIEW...

PATCH request is not working for custom fields

legacy Troubleshooting

Issue Steps to reproduce: 1. Start up Liferay, change the password to 'a' 2. Go to Control Panel >Configuration > Custom Fields 3. Select Organization. 4. Tap the + icon to add a new Custom Field. 5. Select Input...

No JSON web service action with path /journal.journalarticle/get-articles and method GET for journal and similar JSONWS API errors

legacy Troubleshooting

Issue When invoking a JSONWS API method like /journal.journalarticle/get-articles the following error is sometimes thrown: No JSON web service action with path /journal.journalarticle/get-articles and method GET...

WARN Unable to add list type when executing the upgrade

legacy Troubleshooting

Issue We are executing the upgrade from 7.0 to 2023.Q3 version and we are getting following warning: 2024-02-02 08:28:57.379 INFO [main][UpgradeProcess:119] Upgrading com.liferay.portal.upgrade.v7_4_x.UpgradeListType...

Glowroot is not working : Connect to localhost:4000 [localhost/127.0.0.1] failed: Connection refused

legacy Troubleshooting

Issue Glowrrot is not working and giving these errors: ERROR [http-nio-8080-exec-5][GlowrootProxyServlet:66] null org.apache.http.conn.HttpHostConnectException: Connect to localhost:4000 [localhost/127.0.0.1]...

Errors calling an external SOAP web service related to javax.xml.ws.spi.Provider or com.sun.xml.ws.spi.ProviderImpl after upgrading to Java 11

legacy Troubleshooting

Issue We have developed a custom login pre-action module where we want to call an external SOAP web service, this module was working on older Liferay versions. After upgrading to Java 11, if we try calling this external...

com.liferay.portal.servlet.filters.i18n.I18nFilter has been removed. What do I need to do?

legacy Troubleshooting

Issue During startup (or upgrade) we see this error in the logs ERROR [main][VerifyProperties:163] Portal property "com.liferay.portal.servlet.filters.i18n.I18nFilter" is obsolete Why was this removed, and what do we need...

Context initialization failed errors on deploying custom layout template

legacy Troubleshooting

Issue Cannot deploy custom layout template to the portal Steps to reproduce: Startup Deploy the attached custom layout template Expected Behavior: It should be deployed successfully. Observed Behavior: The...

Upgrade to 7.4 Error - DDMFormFieldValue

legacy Troubleshooting

Issue When attempting to upgrade to DXP 7.4, users encounter the following error: WARN [main][DDMFieldUpgradeProcess:616] null java.lang.NullPointerException: null at...

PortalUtil.getPortalURL() is returning http response

legacy Troubleshooting

Issue While trying to fetch some data using PortalUtil.getPortalURL(httpServletRequest) method, it returns http response even on a SSL enabled website. Environment Liferay DXP 7.3 Liferay DXP 7.4 Resolution There...

CAPTCHA_TEXT Not Set In The Portlet Session

legacy Troubleshooting

Issue While validating the captcha in the custom module, the following exception shows: "CAPTCHA text is null. User null may be trying to circumvent the CAPTCHA." Steps to reproduce: Deploy...

Unable to copy from file:/opt/liferay/osgi/modules error when starting docker

legacy Troubleshooting

Issue When starting Liferay docker environment, the user gets the following error: ERROR [main][ModuleReadHookImpl:88] Unable to copy from file:/opt/liferay/osgi/modules Environment Docker Liferay Quarterly Release...

Getting timeout exception during application restart in a cluster environment

legacy Troubleshooting

Issue Getting the below error (TimeoutException) during application restart in a cluster environment: Error: ERROR [localhost-startStop-1][ClusterSchedulerEngine:604] Unable to load memory clustered jobs...

Upgrade Tool in 2023.Q3.1 Bundle uses Wrong Version of Tomcat

legacy Troubleshooting

Issue When upgrading to 2023.Q3.1 Quarterly Release, the wrong version of Tomcat is suggested by the Upgrade Tool as below: Please enter your application server directory ([Your Liferay Home]/tomcat-9.0.80): Environment...

Redirect is not going to expected site page after configuring friendly URL

legacy Troubleshooting

Issue After configuring a friendly URL for my instance Home Page, the redirect is not going to the expected site page. Environment DXP 7.2 DXP 7.3 DXP 7.4 Resolution In order to achieve the expected page redirect the...

OAuth Error when trying to log in to Marketplace from Liferay DXP

legacy Troubleshooting

Issue Trying to log in to Marketplace from Liferay DXP (Control Panel > Marketplace > Purchased or Store) Getting the following OAuth Exception: ERROR [http-nio-8080-exec-6][PortletServlet:118] Unable to process...

Sometimes not getting full captcha text in the image

legacy Troubleshooting

Issue Full captcha is not visible sometimes, which degrades the user experience as the user needs to refresh the captcha image trying to get a full image in order to pass the captcha test. Environment Liferay DXP...

Upgrade Error DDM Forms Replacing Polls

legacy Troubleshooting

Issue We are running an upgrade from Liferay 7.0 to 7.4 and observing the following error in the log: WARN [main][BasePortletIdUpgradeProcess:511] null com.liferay.portal.kernel.log.LogSanitizerException:...

Non-Liferay Users Cannot Use Their Domain in Setup Wizard

legacy Troubleshooting

Issue We just ran a fresh install of Liferay and are seeing the following error in the logs: WARN [http-nio-8080-exec-5][PortalImpl:6760] null java.lang.IllegalStateException: Unable to get default company ID ...

Unable to use /expandovalue/get-data method

legacy Troubleshooting

Issue When using the JSON Web Service API, to get the values for multiple column names, we find that filling the columnNames field on get-data Method does not yield any of the expected data. Any values input into the...

Unable to install any patch or hotfix on DXP

legacy Troubleshooting

Issue Even after trying with a vanilla instance and restarting the server, the user was unable to install a patch or hotfix. Environment Liferay DXP [all versions ] Resolution The above issue also might happen when...

Cannot access source code on configuration mails with ckEditor

legacy Troubleshooting

Issue When try to put a source code on the configuration email, after save, the CKeditor shown an empty code. Environment Liferay DXP 7.4 U72 until the U75. Resolution Upgrade to Liferay DXP 7.4 Update 76 or...

Styles Panel styles does not apply to OOTB widgets when Publishing the page

legacy Troubleshooting

Issue When making changes to the Styles Panel (such as changing the background color of a Widget on a content page), the changes are not applied after publishing the page (In the view-source, CSS classes and styles are...

Need to get values from System Configuration

legacy Troubleshooting

NOTE: The following resolution requires customization and should only be implemented at the discretion of your team. Liferay Support will not be able to assist with designing or implementing customizations. Issue...

'Your request failed to complete' while saving the values of Mail settings under Instance settings

legacy Troubleshooting

Issue Issue while saving the values entered for mail settings under instance settings wherein the values do not get saved and the error says: 'Your request failed to complete'.Steps to reproduce: 1. Start the...

Upgrade fails for class 'RadioDDMFormFieldTypeReportProcessor' resulting in NullPointerException

legacy Troubleshooting

Issue The upgrade is failing from Liferay DXP 7.1 FixPack 21 to Liferay-dxp-2023.q4.4 resulting in the below error: Caused by: java.lang.NullPointerException at...

View only permission for custom Field does not include frontend restrictions

legacy Troubleshooting

Issue Facing issues while using 'View' only permissions for 'Custom Field', able to see and even edit the details even after View only permission. Steps to reproduce: 1. Navigate to Control Panel > Roles, and create...

Unsatisfied Reference - Unresolved Declarative Service

legacy Troubleshooting

Issue When upgrading to the Liferay DXP 7.4, navigate to the Control Panel > System > Gogo Shell and execute the ds:unsatisfied command, then getting the Unsatisfied Reference - Unresolved Declarative Service and...

TemplateException: Unsupported template manager ftl

legacy Troubleshooting

Issue Our environment is not stable, pages don't load properly and we are not even able to log-in. In the log file, these errors are shown: 2024-04-30 16:52:27.467 ERROR...

ORA-00600 error when accessing to Roles Administration

legacy Troubleshooting

Issue When accessing to Roles Administration, the following error message appears: ERROR [https-jsse-nio-8443-exec-41][PortletServlet:109] Unable to process portlet...

Facing a 403 error while accessing the OOTB APIs

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Facing a 403 error with the OOTB APIs while...

LDAP causing slowness while logging in

legacy Troubleshooting

Issue When LDAP is enabled, the login process takes a long time (about 2 to 3 minutes), causing server performance issues. Expected Result: The login should be relatively quick (a few seconds). Actual Result:...

Getting the error 'no schema has been selected' while setting up the connection between Liferay portal and the PostgreSQL database

legacy Troubleshooting

Issue It was observed that as soon as the Liferay portal starts creating tables and populating with default data (in the new PostgreSQL 15.2 database), the below error prevents it from doing so: ERROR: no...

Text Verification field is not showing validator after clicking on Forgot Password

legacy Troubleshooting

Issue When clicking on 'Forgot Password', Text Verification field does not showing any kind of validator (*). Steps to reproduce: 1. Navigate to localhost:8080/c/portal/login 2. Click on Forgot Password button....

Liferay Marketplace cannot be accessed via Control Panel

legacy Troubleshooting

Issue When accessing Liferay Marketplace via Control Panel, the page does not load anything. Environment Liferay DXP 7.3. Resolution Check that your environment can access the URL https://web.liferay.com/marketplace,...

Getting 'unsatisfied references' error after JAR deployment

legacy Troubleshooting

Issue When creating a service builder project and after deploying the Jars files, it shows the unsatisfied references'' in the GOGO shell. Steps to reproduce: Start the server. Deploy the JAR file. Navigate to...

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