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Issue Trying to install Liferay Push from Apps > Store Getting the error that it failed to complete and in the logs you get: Caused by: com.liferay.portal.lpkg.deployer.LPKGVerifyException: LPKG validation failed...

"No primary key column found for AssetEntry" errors when upgrading from 7.2 to 7.4

legacy Troubleshooting

Issue After running the upgrade process from 7.2 to 7.4, the following error message is observed in the upgrade logs: 2023-03-31 21:42:50.514 ERROR [main][DBUpgrader:79] null...

FrameworkEvent ERROR when deploying Liferay to WebSphere

legacy Troubleshooting

Issue After an upgrade from 7.4 U69 to U73, the following errors are seen when deploying Liferay to WebSphere: ERROR [Framework Event Dispatcher: Equinox Container:...

Overriding Gradle default settings and downloading files from a local repository using IntelliJ

legacy Troubleshooting

Issue Downloading files from the default Liferay repository is not possible due to firewall settings while using IntelliJ. How to change the default Gradle settings for the repositories and use a local one...

Model Listener cannot record an occurrence for user assignment in a password policy

legacy Troubleshooting

Issue Unable to record audit records using the add association method in either the user listener or the password policy model listener when a user gets assigned to a password policy. Environment DXP 7.4...

React widgets take more than 10 seconds to load on page

legacy Troubleshooting

Issue React widgets that have files caching in the browser take 10+ seconds to load. Environment DXP 7.3 Resolution Using Webpack instead of NPM Bundler may help with this performance issue. Having only...

Can't enable Xuggler in DXP

legacy Troubleshooting

Issue The "enabled" checkbox for Xuggler does not appear after properly following the official documentation containing the steps to enable it. Environment DXP 7.3 Resolution Please note that every time...

How to generate a sustainable Maven project?

legacy Troubleshooting

Issue When creating a workspace using Maven, it is given a limited number of versions, so how to solve this in order to create a sustainable Maven project? Environment DXP 7.4 Resolution The properties in...

Web Content Display portlet loses the selected Web Content when upgrading to Fix Pack 20

legacy Troubleshooting

Issue After upgrading Liferay DXP 7.2 from Fix Pack 8 to Fix Pack 20, the Web Content Display portlets lost references to selected Web Content. Environment Liferay DXP 7.2 Resolution The issue is happening because...

Liferay.Util.fetch does not handle impersonate

legacy Troubleshooting

Issue After pasting the HTML component to a page and then editing it and placing a HTML code to fetch the list of Accounts that were created, it is noticeable that Liferay.util.fetch method does not work...

com.liferay.portal.kernel.exception.NoSuchCompanyException: No Company exists with the key {webId=liferay.com}

legacy Troubleshooting

Issue When starting a new cluster installation of Liferay 7.3, this error appears, and then I cannot access to Liferay's Control Panel and other functionalities. ERROR [main][PortalInstances:261]...

Failed upgrade process for module com.liferay.journal.service

legacy Troubleshooting

Issue During your upgrade process, you might encounter an error during the com.liferay.journal.internal.upgrade.v1_1_0.DocumentLibraryTypeContentUpgradeProcess step: Caused by:...

Issues Encountered with Upgrades to Liferay Portal EE Versions

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. The...

Error when going to Portal Settings After Upgrading to Liferay Portal 6.1

legacy Troubleshooting

After an upgrade to Portal 6.1 EE GA1 when clicking on Control Panel > Portal settings, an error pops up: 11:53:46,699 ERROR [BeanPropertiesImpl:480] jodd.bean.BeanException: Simple property not found: hostname...

PDFBox Causing JVM Crashes

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. This article describes an issue inherent...

Common Errors with Database Sharding in DXP 7.0

legacy Troubleshooting

This article documents the issues with setting up a sharded database and lists steps to resolve the issue or avoid it altogether. Resolution Error: Users are unable to create content specifically on a sharded database...

Image Editor Does Not Load on Websphere

legacy Troubleshooting

This article documents an issue where the image editor does not load on WebSphere, as well as steps to resolve the issue or avoid it altogether. This issue is caused by one of the JS files served within the JS editor...

Possible Performance Issue Caused by LPS-48693

legacy Troubleshooting

Before the portal-84-6210 fixpack, the DDMTemplate editor UI was missing the cacheable checkbox. This issue caused each DDMTemplate that was saved into the DB to not be cached. This article provides a solution to a...

NamingException Error on WebSphere 6.x

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. When Liferay Portal is running on a...

Upgrade halts with "ALTER TABLE" exception

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. Liferay Support does not recommend or...

Trouble Starting Portal If 'Java_Home/bin' Is Not Defined in Path Variable

legacy Troubleshooting

This article describes a known issue where the platform may not start if JAVA_HOME/bin is not defined in the PATH variable. DXP 7.0 and 7.1 requires JAVA_HOME and PATH variables to be set. However, the...

Before Opening a Clustering Ticket

legacy Troubleshooting

This article provides a short checklist of questions to ask and steps to take before opening a clustering ticket in Help Center. By taking a moment to go through this checklist before opening a Help Center request, you...

Avoiding SAXParser Exceptions

legacy Troubleshooting

By default, the Liferay platform does not define a SAXParser. But please note that a SAXParser contains the logic that can parse XML files. Liferay does not define a SAXParser because certain setups (e.g....

DXP Fails to Generate Captchas and Charts on RHEL 7.4

legacy Troubleshooting

When using RHEL 7.4, and viewing a captcha, or when navigating to Control Panel > Configuration > Server Administration, the following stack trace will appear in the application server logs. That is...

Known Issues with Core-5

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. This article outlines a small set of...

Difficulty Adding Assets That Use Alloy Editor on Windows Os in DXP 7.0

legacy Troubleshooting

This articles serves as a troubleshooting guide for users working in Liferay DXP 7.0. When it comes to adding assets using the alloy editor on Windows OS, you may encounter some difficulties. The browser may display a...

Resolving 'UnsupportedOperationException' Caused by an Invalid Audit Max Queue Size Setting

legacy Troubleshooting

This article documents steps on how to increase the audit message max queue size that leads to an UnsupportedOperationException. By default, System Settings > Foundation > Audit > "Audit message max queue size" is set...

ConcurrentModificationException When Deploying Plugins on Liferay Portal 6.1 EE GA3

legacy Troubleshooting

This article outlines a specific known issue that exists within Liferay Portal 6.1 EE GA3 SP3 and provides a link to follow its resolution. Resolution At the time of release, there is one known issue with Liferay...

Tomcat JDBC Connection Exhaustion

legacy Troubleshooting

This article helps troubleshooting MySQL when executing the VerifyProcess. Small Max JDBC Connection Pool causes JDBC Connection Exhaustion if the VerifyProcess is executed...

Starting Up a Liferay Bundle From an External Drive on a Mac

legacy Troubleshooting

Whether it's for demo-ing Liferay or for other purposes, you may at some point wish to run a Liferay bundle from an external hard drive. Most of the time, this is straightforward. When...

Customising soy files in ext plugins

legacy Troubleshooting

Issue 1) Create Ext-plugin by adding ext-files (SelectCategory.es.js and SelectCategory.soy). 2) Deploy through Gradle "deploy" Or place the jar to osgi/marketplace/override folder. 3) Deployed path should be:...

Warnings get thrown while attempting to upgrade Lock_ table

legacy Troubleshooting

Issue Several warnings get thrown, while the migration tool is trying to upgrade Lock_ table. WARN [main][UpgradeProcess:446] Attempting to upgrade table Lock_ by recreating the table due to: You have an...

Unexpected URLs in Page Analytics

legacy Troubleshooting

Issue The URL pattern of different pages in the page analytics is changed i.e., starting with 'https:///' such as 'https:///login'. Environment Liferay 7.2 Resolution This is certainly an invalid URL because, even...

Config file deployment with values in special Unicode characters are not visible properly in User Interface

legacy Troubleshooting

Issue When exporting some settings from Control Panel → System Settings, the resulting OSGi config file will be UTF-8 encoded. However, at the next startup, when reading that file, Liferay does not assume that it...

How do I remove the Speedwell theme from Liferay DXP 7.3?

legacy Troubleshooting

This article is intentionally set as Internal Only Issue When not using Liferay Commerce in a DXP 7.3 environment, the Speedwell theme may remain as the default fall back theme when deploying a custom...

Disable Pragma: no-cache header

legacy Troubleshooting

Issue Liferay adding a "Pragma: no-cache" to the response header, and this is preventing the app server, or the client from caching the data. Environment Liferay DXP 7.2 Resolution Set the browser.cache.disabled...

"Unable to deploy LPKG file ..." errors after making environmental changes

legacy Troubleshooting

Issue When freshly downloading a bundle, starting it up with Hypersonic database, stopping it, configuring a different database in the portal-ext.properties file then starting the portal again there are...

Login fails in local environment.

legacy Troubleshooting

This article has been machine translated from its original language for your convenience. Please use discretion as this translation may include some inaccuracies. If you encounter issues with the translation, please...

Unicode special characters from a UTF-8 encoded OSGI config file are not properly read

legacy Troubleshooting

Issue 1. add the osgi config file attached to the osgi/config directory 2. start the liferay server 3. go to system settings to the comments section Expected result: discussionEmailBody property has "Mit freundlichen...

"Incompatible argument to function" error on SimpleCaptchaImpl after installing Liferay DXP 7.1 Fix Pack 17 or 7.2 Fix Pack 5

legacy Troubleshooting

Issue After installing Liferay DXP 7.1 Fix Pack 17 or Liferay DXP 7.2 Fix Pack 5, customers using Liferay may notice an error at startup: ERROR [Start Level: Equinox Container:...

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