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Java parameter UseContainerSupport doesn't work

Issue We are trying to specify the amount of memory Liferay can use by setting the -XX:+UseContainerSupport property However, it seems to take no effect and we don't see the specified limit shown in the...

Error "Incorrect string value" in logs when adding emojis to Web Content

legacy Troubleshooting

Issue When inserting emojis (emoticons) to a Web Content article, the portal fails to add/update the article and an error similar to the one below is shown on logs. 09:33:30.544 ERROR...

Staging configuration is incorrect after fix pack update

legacy Troubleshooting

Issue We have staging enabled for a long time with only the Dynamic Data Lists portlet staged After updating to Fix Pack 61 or above, our staging configuration has changed and shows not only the Dynamic...

Content Delivery Network (CDN) configuration "cdn.dynamic.resources.enabled=false" is not working

legacy Troubleshooting

Issue After setting cdn.dynamic.resources.enabled=false, Liferay is still accessing some CSS and JavaScript from the CDN URLs configured in cdn.host.http= and cdn.host.https= Environment Liferay...

Unable to set a virtual host

legacy Troubleshooting

Issue We can't add/update our domain to our site's or instance's virtual host We get the below error on the UI: Please enter a unique virtual host. Virtual hosts must be valid domain names. Environment...

Can't disable propagation of changes because of modified display settings

legacy Troubleshooting

Issue When trying to disable the propagation of changes from a site template to my site, the option is not shown, instead there's a message stating: You cannot enable the propagation of changes because...

On RHEL7.7, the authentication code (captcha) on the password reissue screen may not be displayed

legacy Troubleshooting

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...

Xerces Errors with Customizations

legacy Troubleshooting

Issue After deploying a customization on Liferay 6.2 there are xerces related error on server restart Apache xerces error in the logs after module deployment Environment Liferay 6.2 and JBoss EAP 7.0 Resolution...

Browser's console prints: “Error: Namespace "ClayTooltip.incrementaldom" already declared”

legacy Troubleshooting

Issue While navigating through DXP pages, the browser's console will occasionally print the below error: Error: Namespace "ClayTooltip.incrementaldom" already declared So far the issue was observed in the...

How to resolve failed deployments when quota limit errors indicate exceeded maximum builds

legacy Troubleshooting

Issue Deployments are currently timing out for some of our services, causing the deployments of those builds to fail. When looking at the console for the CI, I see the following error:...

Why the "Error executing FreeMarker template" is thrown in the logs?

legacy Troubleshooting

Issue What is the reason behind the following error which is thrown in the logs? [runtime:60] Error executing FreeMarker template FreeMarker template error: The following has evaluated to null or missing: ==>...

"Primordial" ReferenceError is thrown when upgrading or importing the theme

legacy Troubleshooting

Issue Error as "ReferenceError: primordials is not defined" is thrown either while upgrading a theme or when importing a theme home/xxxx/yyyyy/theme$ yo liferay-theme:import 00h00m00s 0/0: : fs.js:27 const { Math,...

Some portlets are disabled after upgrading

legacy Troubleshooting

Issue After upgrading from a previous version of Liferay to Liferay DXP 7.2, some portlets were disabled and displayed error messages such as "This portlet is inactive. Please contact your portal administrator to...

Unable to add the image into the file repository while upgrading the portal DB

legacy Troubleshooting

Issue Not able to upgrade the portal DB from DXP 7.0 to DXP 7.2 with the below repository error. ERROR [ForkJoinPool-2-worker-0][UpgradeImageTypeContent:184] Unable to add the journal article image 237723783 into the...

Elasticsearch indexing error- NoNodeAvailableException

legacy Troubleshooting

Issue Elasticsearch indexing error is getting thrown as below while upgrading the Liferay portal DB. 2020-02-21 11:39:23.096 ERROR [Framework Event Dispatcher: Equinox Container:...

JBoss Server cannot be started without any error in the log

legacy Troubleshooting

Issue JBoss Server with Liferay DXP deployed cannot be started without any error in the log Environment Liferay DXP 7.0 Resolution Consider extending the timeout "jboss.as.management.blocking.timeout" in Jboss Configuration....

DXP 7.0 start up fails with error ORA-00942 on empty Oracle database

legacy Troubleshooting

Issue When trying to start up a DXP 7.0 portal on an empty Oracle database it fails. On the logs the following messages can be seen: 2020-02-20 20:16:01.209 INFO...

ORA-01408 exception when upgrading custom Service Builder module

legacy Troubleshooting

Issue Running g! upgrade:check it turns out that a component was not migrated successfully, the output is for example: There is an upgrade process available for ServiceBuilder.service from 0.0.0 to 1.0.0 Upon...

I cannot save Instance Settings due to error: Please enter a valid mail domain

legacy Troubleshooting

Issue I go to Control Panel > Configuration > Instance Settings (or Virtual Instances) I enter a valid mail domain and click Save I get the error: "Please enter a valid mail domain" Environment Liferay DXP 7.1 FP15+...

${device} in Freemarker template does not return device data

legacy Troubleshooting

Issue When using the Freemarker directive ${device} and checking the resulting content on the interface, no actual device data will be returned: {brand=unknown, browser=unknown, browserVersion=unknown,...

Date fields are set with invalid format on JDK9+

legacy Troubleshooting

Issue After setting Liferay to use JDK9 (or any major), customers may notice that the date formats will be invalid upon selection on the date picker: for example, in Swedish, for a date like February, 20th, the...

Liferay Marketplace Will Not Work Without Cookies Enabled

legacy Troubleshooting

If third-party cookies and site data are blocked then logging into marketplace through the control panel will not work and time out with an error on being unable to connect to the...

Resolving a "The expression syntax is invalid" Error During the UpgradeDDMStructure Phase of the Liferay DXP Upgrade Process.

legacy Troubleshooting

This article describes a known issue in the Forms portlet when upgrading from DXP 7.0 to DXP 7.1+. During the upgrade, a validation error is thrown as follows: Unable to upgrade the visibility expression "equals(Options,...

Limitation: Audience Targeting User Segment Cannot Use Physical Screen Size MDR

legacy Troubleshooting

This article documents a limitation when viewing content based on a User Segment in the Audience Targeting app that uses the Physical Screen Size attributes as a Mobile Device Rule. It was discovered that users could...

Upgrade Tool Uses Wrong Version of Tomcat

legacy Troubleshooting

Issue When upgrading to Liferay DXP 7.0 or DXP 7.1 and using the SP1 + Tomcat bundle, the wrong version of Tomcat is suggested by the Upgrade Tool For 7.1 the bundle includes Tomcat 9.0.6, but the...

If a Staging publication is on progress and the server is shut down, publication stays on queue and no further publications are possible

legacy Troubleshooting

Issue If a publication on staging is made and the server is shut down, the publication will stay on queue on start-up and, even if cancelled, no more staging publications can be made. The following java class stays...

SQL Scripts Causing Duplicate Keys

legacy Troubleshooting

While using a new instance of the Liferay Portal, some environments may encounter the following error: ORA-01452: cannot CREATE UNIQUE INDEX; duplicate keys found Resolution This...

Permissions Are Not Working Post-Upgrade

legacy Troubleshooting

After upgrading from Liferay Portal 5.2, permissions settings may act in an undesirable manner. This could include not being able to change permissions, as well as not being able to access the control panel or any other...

Load Balancing Can Return Null

legacy Troubleshooting

When running Liferay with more than one node on a load balancer, sometimes, when generating urls for buttons, they can receive a incorrect url or sometimes a null value. Resolution...

java.lang.IllegalArgumentException: java.net.URISyntaxException

legacy Troubleshooting

Issue The following exception can be obtained when using S3 as store if no s3Endpoint is configured: 2021-03-16 01:18:14.998 ERROR [Start Level: Equinox Container:...

Segment session attributes for devices (brand, names, width, height) are not taken into account

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: Segment session attributes for devices (brand, names, width, height) are not taken into account, showDisclaimerMessage: true, sourceTeam: Support,...

An unexpected error occurred while saving your document when adding document(s) to Documents and Media

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: An unexpected error occurred while saving your document when adding document(s) to Documents and Media, showDisclaimerMessage: true, sourceTeam: Support,...

shallow.lock': File exists errors

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: shallow.lock': File exists errors, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 98020, title: shallow.lock'：ファイルが存在するエラー

Security vulnerability in CBOR 4.2.0 (Multi-Factor Authentication)

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: Security vulnerability in CBOR 4.2.0 (Multi-Factor Authentication), showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: , title: CBOR...

Oracle 19c user creation

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: Oracle 19c user creation, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: , title: オラクル19cのユーザー作成

How to remove SSLHandshakeException?

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: How to remove SSLHandshakeException?, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 40818, title: SSLHandshakeException を削除するには?

Boolean Structure Field returns empty string instead of "False" when displayed in a template

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: Boolean Structure Field returns empty string instead of "False" when displayed in a template, showDisclaimerMessage: true, sourceTeam:...

Disabling localization - I cannot remove the locale from the page URL - DXP 7.3

Troubleshooting

We have a website set with the English language only. The pages of the site can be accessed with two URLs. For example: www.liferay.com/en/customer www.liferay.com/customer We added the property...

Flood stage disk watermark [95%] exceeded

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: Flood stage disk watermark [95%] exceeded, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: , title: フラッドステージディスクウォーターマーク [95%]...

Incorrectly set email service prevents admin from finishing Multi-Factor Authentication process

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: Incorrectly set email service prevents admin from finishing Multi-Factor Authentication process, showDisclaimerMessage: true, sourceTeam: Support,...

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