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Unable to download files bigger than 1GB: "upstream prematurely closed connection while reading upstream"
Issue You can not download big files from the Liferay DXP, in general you can have problems with files bigger than 1 GB, as commonly are some LAR files. There is an error in the webserver service's log file similar to: [error] 75#75: *344298 upstream prematurely closed connection while...
Unable to initialize Elasticsearch cluster, health status is in RED
Issue When the search cluster is in RED, this results in the Liferay service (DXP) not starting or starting without search capability. A RED status usually means that the search cluster has an inconsistent status because of a data lost or data corruption. You can see the following error...
Users without Admin role cannot initiate SSO on the SP when using expando fields
Issue When using expando field as "Name Identifier Attribute Name=expando:concurid", user without Administrator role can not initiate SSO. Steps to reproduce: On IdP end Add a custom field 'field1' for user.  Go to SAML Admin > Service Provider Connections, make sure the "Name Identifier...
Additional JavaMail properties not being considered in mail server configuration
Issue JavaMail properties defined in the field Manually specify additional JavaMail properties to override the above configuration are not being considered. Environment Liferay 7.0+ Resolution Each property should be stated in a separate line. Property statement should follow the syntax...
Service keeps on restarting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue The service running on Liferay SaaS keeps on restarting without any errors Environment Liferay SaaS Resolution When the service is on...
Workflow is not getting triggered on a custom entity
Issue The below errors are observed on the Liferay console whenever trying to apply a 'Single Approval Workflow' on a 'Custom Entity' ERROR [com.liferay.portal.workflow.metrics.internal.petra.executor.WorkflowMetricsPortalExecutor-2][WorkflowMetricsPortalExecutor:56]...
Custom widget template for breadcrumbs doesn't get applied in control panel and breadcrumbs aren't shown
Issue When a widget template is configured via system settings in system scope it doesn't show any breadcrumb. Environment Liferay DXP 7.2. Resolution Those configurations are made inside System Settings -> Breadcrumb or inside osgi/configs in below files:...
Cannot read property 'help' of undefined error when trying to upgrade a theme to Liferay DXP 7.2
Issue While following this tutorial: https://help.liferay.com/hc/en-us/articles/360029005512-Upgrading-Your-Theme-from-Liferay-Portal-7-0-to-7-2, users may encounter the below error: $ gulp upgrade test-theme/node_modules/gulp-help/index.js:81 task = gulp.tasks[name]; ^ TypeError: Cannot...
Solr Error when searching for Users or Organizations
Issue When I perform a search for Users or Organizations, I see a blank screen and an error like the following in the logs: 2021-01-29 00:15:48.429 WARN  [http-nio-8080-exec-5][ProxyMessageListener:86] com.liferay.portal.kernel.search.SearchException: Error from server at...
Loss of CKEditor functionalities on Fix Pack 9 (DXP 7.2), Fix Pack 20 (DXP 7.1) and Fix Pack 97 (DXP 7.0)
Issue After upgrading to Fix Pack 9 (DXP 7.2), Fix Pack 20 (DXP 7.1) and Fix Pack 97 (DXP 7.0) several CKEditor functionalities will no longer be operating: LPS-125443 - The "Browse Server" button is missing. LPS-125798, LPS-125296 - Certain toolbar buttons (e.g.: Smiley, SpecialChar,...
"Unable to initialize Elasticsearch cluster" error occurs after installing a new Fix Pack
Issue After installing a new Fix Pack on your current environment you might encounter the following errors in the logs due to Liferay Connector to Elasticsearch version update:...
Portlet drop-down menus don't collapse with a custom theme
Issue When deploying a custom theme generated using the Theme Generator, the drop-down navigation menu of a portlet (in mobile view) does not close/collapse after the menu is expanded. This behavior does not occur when the page is using Classic Theme. Environment Liferay DXP 7.3...
How to resolve "User 'x' must have 'y' permission" errors encountered while performing staging publication processes
Issue Our team would like our staging managers to not be administrators, so we are only providing them with select permissions. However, publication attempts encounter errors such as:  ERROR [liferay/background_task-1][EventRemotePropagatorExportImportLifecycleListener:222] Unable to...
Text Area (text fields with multiple line) no working in IE
Issue Steps to Reproduce: 1) Take Liferay-dxp-tomcat-7.2.10-ga1 and install fix-pack dxp-1. 2) Go to Content > Forms. 3) Add a new Form. 4) Add text field. 5) Set text field as multiple lines. 6) Publish Form. 7) Now enter any character in the text field. Expected Result: The character...
Empty style selector in Page Fragments
Issue Steps to reproduce the issue: Create a page fragment with any text and publish it Drag it on a content page Publish the page Open the developer tool and inspect the fragment source code, you will get an empty css selector Copy the whole source code and validate on...
SAML certificate renewal are not being replicated immediately on my Liferay PaaS cluster.
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue SAML certificate renewal are not being replicated immediately on my Liferay PaaS  cluster. Environment Liferay PaaS Resolution This...
Unable to define user in a Workflow Definition by identifier other than user-id
Issue When writing a Workflow Definition, I want to specify a user to receive a Workflow notification by an identifier such as screen-name or email-address. However, when I attempt to define the user by these identifiers, I see that the code is automatically removed, for example:...
Sensitive Information disclosed via Application Status 400 Error
Issue Application Server errors at times may identify software, software versioning and hint at how user input is processed. This sample trace to demonstrate was triggered by having invalid characters (namely a set of square brackets '[ ]' ) in a given URL. Tomcat considers the address...
Commerce modules fail to deploy due following license expiration
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue There has been a documented case where Commerce modules fail to deploy following license expiration and redeployment WARN...
Tooltip Messages appear twice when hovering over icon
Issue User sees tooltip messages appearing twice when hovering over various icons (i.e. help icon) throughout the portal.  Environment DXP 7.2 GA1 to Fix Pack 9 Resolution This behavior is caused by a regression bug and should be fully resolved in an upcoming Fix Pack (possibly Fix Pack...
Authorising 'Data Source' using https/http
Issue When authorizing from analytics, observed an error which seems like the 'HTTPS' request is getting converted to 'HTTP'. Environment Liferay 7.2 Resolution The browser never makes a request, it's AC which makes a request to the server in order to pull data. Therefore, in order for...
The Refresh CAPTCHA option does not work
Issue The Refresh CAPTCHA button in the form seems to be disabled, it does not respond. Environment Liferay DXP 7.2 Fix Pack 6+ Resolution Please install Liferay DXP 7.2 Fix Pack 9+ Or request a Hotfix with the LPS-111714 Additional Information Enabling CAPTCHA on Form Submissions...
Unable to save Instance Settings modifications
Issue When I make some configuration change in instance settings and click save, the page breaks (menus are gone) and the changes are not stored. In the logs I see a stacktrace is thrown, with parts like these:       ERROR [http-nio-8080-exec-4][PortletServlet:112]...
"JSON text did not start with array or object and option to allow fragments not set" error on Liferay Screens iOS-SDK
Issue When trying to login on Liferay-iOS-SDK Screenlet on a DXP 7.0+ project, the operation will fail, throwing the below error: "LoginScreenlet | Failed to log in: Error Domain=com.liferay.mobile.sdk Code=1 \ "json-parsing-error\" UserInfo={NSLocalizedDescription=json-parsing-error,...
Receiving no 'View Usage' count with embedded web content after deploying a custom theme
Issue The usage count in 'view usages' does not change when the web content is embedded through the theme Steps to reproduce Create 'Site' Create 'Content Pages' Create 'Web Content' Copy the friendly URL of the above web content Deploy the custom theme. Go to the 'Site Builder' > page...
Elasticsearch 7.10 breaks Workflow Metrics in DXP 7.3 GA1
Environment Liferay DXP 7.3 GA1 Elasticsearch 7.10+ Symptom When Liferay DXP 7.3 is configured to connect to Elasticsearch 7.10, navigating to Applications Menu > Workflow > Metrics and selecting a workflow entry (like "Single Approver") generates the errors below in the console. The...
Unable to display web content preview in Site Administration
Issue When trying to display a web content preview through the web content admin portlet: Administrators may notice various issues: The preview does not load at all The preview loads, then disappears The preview appears with visual errors and distortions There are errors in the browser's...
Unable to create IDP in SAML configuration with error “java.lang.RuntimeException: java.lang.NullPointerException”
Issue Unable to create IDP in SAML configuration with error “java.lang.RuntimeException: java.lang.NullPointerException” 2021-01-08 18:31:29.437 DEBUG [default task-193][SamlAdminPortlet:74] java.lang.NullPointerException java.lang.RuntimeException: java.lang.NullPointerException at...
No content shown in Content Pages responsive mode
Issue When trying to preview a Content Page in responsive mode on DXP 7.3 (Tablet, Landscape Phone, Portrait Phone), no content will be shown: Environment Liferay DXP 7.3 Resolution Warning! Being this issue related to the custom theme used, the root causes can be several. Only a...
Logs are flooded with errors of java.lang.IndexOutOfBoundsException
Issue The following error shows constantly on the logs: ERROR [catalina-exec-54][LiferayMethodExceptionEventHandler:34] java.lang.IndexOutOfBoundsException: Index: 2, Size: 2 java.lang.IndexOutOfBoundsException: Index: 2, Size: 2 Environment Portal 6.2 DXP 7.0 Resolution There are two...
Validation on Forms
Issue Enable validation on the field(like Mobile Number) as Number then the field should not accept character or it should give an error message. Environment Liferay DXP 7.0(fix-pack de-32) Resolution The observed behavior is resolved and fixed by LPS-77783 which was released...
Validation on Forms(Numbers)
Issue  Validation is not working for the text field(Mobile Number). Put validation like if the value is greater than 9999999999 it should say Invalid Mobile Number. Environment Liferay DXP(fix-pack de-32) Resolution The observed behavior is resolved and fixed in liferay-fix-pack-de-96....
Got the error "saml-hook.war does not support this version of Liferay" after deploying the Liferay Connector to SAML 2.0 lpkg
Issue Got the error saml-hook.war does not support this version of Liferay in log after deploying the SAML 2.0 lpkg (version 6.0.0) on DXP 7.1 fix pack dxp-18 Environment Liferay DXP 7.1 Resolution The root cause for this error is that the incorrect SAML 2.0 lpkg version was deployed. To...
Site is insecure after adding a new custom domain into Liferay Cloud
Issue After adding a new custom domain, the SSL certificate is no longer working and a website (in which the certificate was working just fine before) is now marked as insecure.  Environment Liferay Cloud with no custom SSL Resolution Check if this new custom domain is pointing to the...
After Reindexing, unable to view latest 'Web Content'
Issue After reindexing, "The portal is currently reindexing" message has been seen on the portal and the latest web contents are not displaying on the portal pages. Environment Liferay 7.0 de-92 Resolution Obtain the backgroundTaskId of the record Perform the delete operation from a...
Same result counts from 'Portletpreferences Table'
Issue Reverting the theme is not deleting the portlet settings. Steps to reproduce the issue after deployed custom 'Theme' consists of embedded 'Web Content'. Navigate to the home page Verify web content. Execute the 'SELECT * FROM PortletPreferences;' Received the 83 results (At my...
SAML Authentication Issue: Message context was not authenticated
Issue After enabling the SAML, when the user is trying to log in, authentication failed with the following message. ERROR [http-nio-8080-exec-36][BaseSamlStrutsAction:59] org.opensaml.messaging.handler.MessageHandlerException: Message context was not authenticated Caused by:...
Favicon not showing on legacy Microsoft Edge
Issue Liferay DXP is running locally on http://localhost:8080 Liferay DXP favicon doesn't show up on Microsoft Edge legacy (EdgeHTML) v.18 or lower. Instead, a dummy favicon placeholder will be shown: On the same browser, the favicon will appear when reaching Liferay DXP through the...
Define Permissions page crashes with a large number of groups on MS SQL Server
Issue When a large number of Organizations are added in the portal (More than 200,000), the "Define Permission" screen breaks down and appears to be blank when clicked on Summary -> Control Panel -> General Permissions, or any permissions on the page. Note: The issue is observed when...
HTTP 500 error when logging in via Liferay App Screen
Issue Users may occasionally be unable to authenticate in Liferay DXP with Liferay Screens for Android. The following errors might be observed in the web server logs: POST /c/portal/login HTTP/1.1" 500 And the mobile devices may show: Cookie invalid or empty Environment Liferay DXP 7.0+...

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