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Changing Site language while Site Template propagation is active is not possible

Issue It is not possible to change the language of the Site made from a Site Template while propagation is enabled. Environment Liferay DXP 7.1 + Resolution You can change the language of a Site made from Site Template...

Workarounds for "The code of method _jspService(HttpServletRequest, HttpServletResponse) is exceeding the 65535 bytes limit"

legacy Troubleshooting

Issue Eventually, the JSP compiler might show error messages like: The code of method _jspService(HttpServletRequest, HttpServletResponse) is exceeding the 65535 bytes limit Environment DXP 7.2 DXP 7.1 DXP 7.0...

MEMORY_CLUSTERED jobs are running in several nodes

legacy Troubleshooting

Issue According to traces, or any other monitoring system, MEMORY_CLUSTERED jobs are executed in more than one node. Environment Liferay DXP 7.0, 7.1, 7.2 Resolution MEMORY_CLUSTERED jobs should only run in...

Unable to search results which are greater than 10000

legacy Troubleshooting

Issue The total number of count displayed in pagination is 10,000 due to which the assets present after 10,000 are not searchable. For Example: If there are 12,000 users in the portal, the users above 10,000...

Company/Instance name is reset to 'Liferay DXP' after restart

legacy Troubleshooting

Issue Having chaged the name of the main instance, it is reset to 'Liferay DXP' after restarting the portal. Neither portal-ext.properties nor Config Admin name change is preserved. Environment Liferay DXP 7.1...

NoSuchFileException o NullPointer exceptions while upgrading the DB for DXP 7.2 SP1

legacy Troubleshooting

Issue When running the DB_Upgrade tool for installing the SP1 on DXP 7.2, the following errors may appear and the upgrade will not complete: ERROR [ServerService Thread Pool -- 89][ModuleReadHookImpl:85] Unable to...

Cannot see calendar events after upgrade from 6.1 to DXP

legacy Troubleshooting

Issue After performing an upgrade from a Liferay 6.1 version to a DXP version, I cannot see the calendar events. Apparently the upgrade didn't handle them. Environment Portal 6.1 -> DXP Resolution There is s separate tool...

robots.txt is not updated despite being saved correctly in UI

legacy Troubleshooting

Issue Updating robots information for pages will show outdated information despite being saved correctly. Environment Liferay DXP 7.0, 7.1, 7.2 Resolution The value of host header in the request and the...

ClientAbortException is thrown while navigating from one page to another

legacy Troubleshooting

Issue While navigating from one page to another, the following warning messages are thrown. WARN [http-nio-8080-exec-4][PortalImpl:6751] org.apache.catalina.connector.ClientAbortException:...

Emails are not sent and MailMessageListener warnings appear on logs

Troubleshooting

Issue Emails are not sent and some MailMessageListener warn traces are written to the log file: [liferay/mail-1][MailMessageListener:135] Email test@domain.invalid will be ignored because it is included in...

Service builder does not respect service.xml setting json-enabled

legacy Troubleshooting

Issue The json-enabled value specifies whether or not the entity should be annotated for JSON serialization. By default, if the remote-service value is true, then the json-enabled value is true. When setting this...

Overwrite Cache-Control header settings for resources in liferay-web.xml file

legacy Troubleshooting

Issue How can I overwrite the Cache-Control header settings for resources that are served via the /documents/ path? We have tried updating the lifery-web.xml to add a servlet filter for that url-pattern, but the...

DB2 SQL Errors during the database creation

legacy Troubleshooting

Issue There are DB2 SQL errors during the database creation in the server startup, causing messages in the log like the following: 2019-09-19 07:38:30.286 ERROR [main][ReleaseManagerOSGiCommands:93] bundle...

Access denied error message is thrown in the browser with XML format of the rest API

legacy Troubleshooting

Issue After passing the authorization in the HTTP header and while hitting the URL http://localhost:8080/o/greetings/morning, the web service responds to the request with the below error message [XML format] in the...

Portal has upgraded successfully and NullPointerException is thrown with the server startup

legacy Troubleshooting

Issue Successfully upgraded the Liferay portal from 6.2EE to DXP 7.1 GA but the server is not started and thrown the NPE Null pointer Exception: 2019-09-13 01:11:59.750 ERROR [http-nio-8080-exec-1][MainServlet:1225]...

PortalContextLoaderListener with Runtime Exception

legacy Troubleshooting

Issue After upgrading the Liferay portal DB from 6.2 to 7.2 successfully, Unable to start the server. Below error occurs: [# Error1] 27-Dec-2019 21:01:10.432 SEVERE [main]...

How to use JDBC ping for DXP 7.1 dockerized cluster in Kubernetes

legacy Troubleshooting

Issue We have a 7.1 cluster in Kubernetes with docker image Liferay nodes. We don't know in advance what IP address would be assigned to Liferay containers. As the pods can get killed and then the cleanup does not...

java.sql.SQLException: Incorrect string value and no Display Templates listed for the Breadcrumb widget

legacy Troubleshooting

Issue On startup, the server will print errors similar to these: ERROR [main][JDBCExceptionReporter:234] Incorrect string value: '\xE5\x9F\xBA\xE6\x9C\xAC...' for column 'name' at row 1 WARN...

Cluster cannot be started after updating to Fix Pack 3 on Liferay DXP 7.2

legacy Troubleshooting

Issue After installing liferay-fix-pack-dxp-3-7210.zip, TCPping cluster nodes can not be started due to the following errors: 2019-12-16 16:02:56.201 ERROR [SCR Component Actor][ClusterExecutorImpl:93] bundle...

SIGSEGV Issues in JDK 7u40

legacy Troubleshooting

Issue Symptom: "A fatal error has been detected by the Java Runtime Environment: SIGSEGV (0xb) at pc=0x00002ad5cad58a87, pid=18862, tid=1093142848" Environment Liferay 6.1, embedded...

Different Browser Cache Behaviour on HTTPs Protocol in Google Chrome

legacy Troubleshooting

Issue Not all of the static requests are cached in Google Chrome, when you follow this documentation to set up HTTPs: Setting Up HTTPs on Tomcat Reproduction steps: Set up the portal as per attached...

Unable to startup the server: NPE while loading configurations from database

legacy Troubleshooting

Issue The issue usually comes with Oracle database and having a null dictionary in the table Configuration_ for the configurationid org_apache_felix_cm_impl_DynamicBindings Due to this, Liferay fails to start,...

Unable to resolve portal host java.net.UnknownHostException:[HOSTNAME] Name or service not known

legacy Troubleshooting

Issue When starting up the Tomcat server I get the following stacktrace: WARN [catalina-exec-15][PortalImpl:7173] Unable to resolve portal host java.net.UnknownHostException: [tomcat-host] Name or service not...

After building the theme with code changes, the changes are not reflected in the UI as well as in the source code.

legacy Troubleshooting

Issue When customizing the theme by modifying the source code of Liferay 7.1, the changes are not reflected in the UI as well as in the source code of the theme. Environment Liferay DXP 7.1 Resolution Please Note:...

A StaleObjectStateException is Thrown When Using a Liferay Service

legacy Troubleshooting

Issue After installing Liferay DXP 7.2 Service Pack 1 or Fix Pack 2 a StaleObjectStateException is generated when a customization uses a Liferay service to update or modify data: Caused by:...

How can I include my JSP in a Liferay Blade Servlet?

legacy Troubleshooting

Issue I'd like to include a JSP in the doGet method of my Servlet plugin. The following gives NullPointerException: this.getServletContext().getRequestDispatcher("index.jsp").include(httpServletRequest,...

LCS Activation Page redirect

legacy Troubleshooting

Issue The portal redirects automatically to the LCS Activation Page even with activation tokens deployed. Environment Liferay DXP 7.0+ Resolution Regenerate the LCS tokens, but with "Liferay Instance Activation"...

EXT Plugin not deploying

legacy Troubleshooting

Issue EXT Plugin not deploying correctly through the methods presented in the documentation: Deploying an Ext Plugin Environment Liferay DXP 7.1 Resolution Deploy the EXT Plugin to marketplace/override folder...

Retrieving custom cache entity fails with error

legacy Troubleshooting

Issue The custom cache entity we introduced to Liferay is inaccessible. We configured our custom cache in override-liferay-multi-vm-clustered.xml. When trying to access the custom cache entity from scripting console...

Tomcat trimSpaces feature breaks Liferay styling and functionalities

legacy Troubleshooting

Issue When setting trimSpaces in tomcat-9.0.6/conf/web.xml: <init-param> <param-name>trimSpaces</param-name> <param-value>true</param-value> </init-param> some functionalities on the Liferay User Interface...

Calendar Event invitation mail is sent to the user before the approval of event

legacy Troubleshooting

Issue If the workflow is applied for the Calendar Event, the user who is invited to that particular event gets an email invitation even before the approver approves the event. Environment Liferay DXP 7.0...

External images inside OpenOffice/LibreOffice document are not resolved when converted to PDF

legacy Troubleshooting

Issue Upload to Document Library a new OpenOffice document with external link to image. Export the document to PDF. The document is converted to PDF but the image is blank. Environment Liferay DXP 7.0, 7.1,...

Audience Targeting is deployed but unavailable

legacy Troubleshooting

Issue After deploying and restarting, Audience Targeting is not available in site's Configuration > Audience Targeting. Tables corresponding to Audience Targeting are not created. Environment Liferay DXP 7.0, 7.1...

Control Panel App Manager not showing

legacy Troubleshooting

Issue The App Manager section in the control panel is missing. Environment Liferay DXP 7.1, 7.2 Resolution Try this list of steps: Stop the application server. Delete the contents of the...

How to resolve AnnotationExceptions encountered during startup when updating 7.0 to de-67+ while using WebSphere

legacy Troubleshooting

Issue Using WebSphere FP 11 as our application server, we are unable to start up a 7.0 deployment after patching to de-67, and are receiving an AnnotationException in the log, as follows: Annotation processing failed...

How can I disable Liferay's xml log file?

legacy Troubleshooting

Issue In {Liferay_Home}/log folder, we can see two different files as below: liferay.2019-08-25.log liferay.2019-08-25.xml We only want "liferay.2019-08-25.log" file and need to disable "xml" file. Environment...

Guest User can download the attachment from Knowledge Base

legacy Troubleshooting

Issue The guest user can download the attachments present in the Knowledge Base Article 1. Create a Knowledge Base Article add an attachment to that article. 2. Now remove all the guest permission from that article....

After upgrading to Liferay 7.1+, guest users cannot see some web contents

legacy Troubleshooting

Issue After upgrading to Liferay DXP 7.1+, guests users cannot see some web contents. This is also reproduced for users that aren't members of one site. They cannot see web contents that belong to that site. Environment...

"Too Many Open Files" error in log

legacy Troubleshooting

Issue "Too Many Open Files" error is reported in the log. For example: 2019-05-06 09:41:20,142 SEVERE [org.apache.tomcat.util.net.NioEndpoint] Socket accept failed java.io.IOException: Too many open files at...

After upgrading to JDK 11, Tomcat can not be started due to "NoClassDefFoundError: javax/xml/bind/DatatypeConverter"

legacy Troubleshooting

Issue After upgrading to JDK 11, Tomcat can not be started due to "NoClassDefFoundError: javax/xml/bind/DatatypeConverter" 28-Aug-2019 05:40:11.346 SEVERE [main] org.apache.catalina.core.StandardContext.listenerStart...

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