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Connection Timeout Caused by 'org.dom4j.DocumentException' When Deploying Portlet, Hook, Etc.

Liferay Support does not recommend or endorse specific third-party products over others. Liferay is not responsible for any instructions herein or referenced regarding these products. Any implementation...

Users May Appear in the Database but Not in Liferay Control Panel

legacy Troubleshooting

You may encounter an issue where specific users, or a group of users, are not appearing with the Control Panel. If upon querying the relevant tables in the database you are able to see...

Why was my custom domain rejected by Liferay PaaS?

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Why was my custom domain rejected by Liferay...

Staging Issues with Blogs Portlet

legacy Troubleshooting

The following is a checklist for getting blogs to stage if you're experiencing difficulties. While the example is blogs, this could apply to any content. Resolution When attempting to stage blog content: Before turning on...

Group Mapping Left Blank In LDAP Export Leads to Errors

legacy Troubleshooting

This articles serves as a troubleshooting guide. When Liferay is configured to export users from the portal to LDAP, the following error is encountered: 09:18:31,903 ERROR [LoginAction:128]...

Liferay Maven Troubleshooting Guide

legacy Troubleshooting

This article is a troubleshooting guide to assist with common errors in using Liferay Maven SDK. The information listed below is applicable to all Liferay Portal versions. Resolution...

Unable to Remove Tags and Categories With Local Staging in Portal 6.2

legacy Troubleshooting

Since the release of Liferay Portal 6.2 users have been able to publish the deletion of major entities. This includes the removal of Web Content Articles, Documents and Media files, etc. However, for Tags and...

Linking to Unpublished Pages for Staging

legacy Troubleshooting

This article outlines a practical suggestion for preventing errors by keeping the order of publishing and referencing pages in mind when staging. Following the suggestion will help prevent broken links from appearing...

Minimizing JRuby Memory Issues

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. This...

Preventing Inaccurate or Incomplete PDF Document Previews

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. Generating...

Message Boards Do Not Work On MySQL Unless Character Set is UTF-8

legacy Troubleshooting

When the MySQL database is using a character set that is not UTF-8 (such as Latin1), new message boards posts with special characters like the one in the below screenshot cannot be published. You will see a, Message...

Setting Operating System Permissions in the Liferay Portal 6.2 EE Tomcat Bundle

legacy Troubleshooting

In the process of building the Tomcat bundle, some read/write/execute permissions may be lost for your operating system. Resolution To regain access to the various files and folders in...

Permissioning Documents as a Site Member

legacy Troubleshooting

This article explains an issue that arises even after applying a fix for LPS-34514 (this LPS ensures that the option "Site Members" is only shown in the role selection box if the user really had the permission to...

Unable to Move a Search Portlet in a Custom Page Template When Using Default Classic Theme

legacy Troubleshooting

If you are using the Liferay platform's default classic theme when creating a page template, the search and navigation portlets are added by default. You cannot move or remove those portlets from the page template....

Exceptions when remote staging in a clustered environment

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. In a...

Improved search results when using multiple Asset Publisher portlets

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. Before LPS-34161, there was redundancy in the...

Broken Links Prevent Web Content from Publishing in DXP 7.0

legacy Troubleshooting

Starting with Liferay Digital Experience Platform (DXP) 7.0, a new validation process was added to check if linked text in a web content article links to a valid Liferay page. The way the validator works is...

Elasticsearch 6 and X-Pack Common Problems

legacy Troubleshooting

This article addresses some of the common problems you may encounter when working with Elasticsearch 6, and serves as a troubleshooting guide to help you resolve them. Please notice that some of these problems apply...

Incorrect Language Locale Appended to URLs for Authenticated Users

legacy Troubleshooting

This article documents an issue where Liferay Digital Experience Platform (DXP) 7.0 stores the locale (e.g. /fr) of a guest session (that is, no one has signed in yet) and then keeps the same locale even after a user...

Upgrading from Portal 5.2.8 to Portal 6.1.10 with JNDI datasource in Weblogic fails

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. Setting...

Common Errors in Remote Staging in Liferay DXP

legacy Troubleshooting

This article documents the activation and setup errors in Remote Staging, and lists steps to resolve the issue or avoid it altogether. If users want to know about activating staging in general, please see Enable Remote...

JBoss Web 7.0.16 Memory Leaks

legacy Troubleshooting

There is currently a known issue for some Liferay customers using a clustered JBoss Web 7.0.16 Server (and previous versions) in which a memory leak occurs. According to the Red Hat JBoss Enterprise Application...

Common Errors When Applying CSS in DXP 7.0

legacy Troubleshooting

This article documents the CSS in Web Content Management and lists steps to resolve the issue or avoid it altogether. Resolution Error: CSS in the template is not applied to web...

Expando Permission Exception

legacy Troubleshooting

A user who is assigned to a role that can manage web content may encounter "Web Content is temporarily unavailable" error on the page. If the following error message shows up in the log, it means the user needs update...

Connection/Authentication Errors When Sharing Widgets on External Sites

legacy Troubleshooting

When trying to share a Liferay portlet to an external site, users may encounter connection/authentication errors. Steps to Reproduce: Add Blog Portlet (or any portlet) to a page Add a...

ORA-00972: 'Identifier is too long_' Error When Deploying Notifications Portlet

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. The...

'IllegalStateException' Errors When 'layout.parallel.render.enable' is Set to 'true' in Liferay Portal 6.2 on Tomcat

legacy Troubleshooting

This article documents a known issue for users on Apache Tomcat 6.0.44, 7.0.69 or newer (including Tomcat 8) after Apache has issued a bug fix on those versions. When layout.parallel.render.enable=truehas been set,...

Performance Issue With LDAP Imports When Using Oracle Database

legacy Troubleshooting

This article is regarding a performance issue that may surface when executing an LDAP import using the UserGroup method for a large amount of users. Specifically, the issue is that the...

Export Process Fails if the Asset Name Has a Forbidden Character

legacy Troubleshooting

This article documents a known issue in the export process if any asset has a forbidden character in the name. These characters are usually reserved for HTML and XML and thus should not be used. In the case of...

JSON Authentication for Custom Portlets

legacy Troubleshooting

Liferay will support our API and resolve any issues and answer any questions having to do with the API itself or any other part of Liferay's software. Issues and questions regarding custom development may be handled by...

Activating a Marketplace App Through a Proxy Server

legacy Troubleshooting

If a Marketplace app activation key is acquired via OrderId, the Liferay bundle will try to validate the key by accessing www.liferay.com. This is an issue if the server requires a forward proxy to access the...

Cursor Position Glitch Specific to Using CKEditor on Microsoft Edge

legacy Troubleshooting

This article documents a known issue for customers using CKEditor in Liferay Digital Experience Platform 7.0. When editing content that uses CKEditor—such as a Message Board thread—on a Microsoft Edge browser, you...

PNG Compatibility on Internet Explorer 11

legacy Troubleshooting

This article documents a known issue with PNG files that are uploaded to Document Library not displaying in IE11 with a DOM7009: Unable to decode image at URL in the console. As a security measure, and to prevent...

Liferay Sync for Desktop Handshake Connection

legacy Troubleshooting

Here you will find information for resolving connection issues between Liferay Sync desktop and your server. Resolution ServerName must match the cname of the record If these do not match, the handshake will fail...

Unable to Build a DXP 7.1 Theme in Developer Studio

legacy Troubleshooting

This article documents a known issue when building a theme in DXP 7.1, using Developer Studio 3.3. Steps to Reproduce Start Liferay Developer Studio 3.3 with a 7.1 workspace project. Go to New --> Liferay Module...

Announcement Portlet

legacy Troubleshooting

The Announcements portlet enables the portal user to receive important messages or updates that need to be received portal-wide. For example, if a user needs to make an announcement to thousands of users who are accessing...

Inconsistent Check Interval Times Expires Web Content Articles Prematurely

legacy Troubleshooting

This article documents a known issue when configuring the Web Content check interval settings, and provides a workaround for the user. This known issue only affects Liferay Digital Experience Platform 7.0. To configure...

Slow Publishing and Import Time for Site When Permissions Are Included in the LAR file

legacy Troubleshooting

When a site has many roles and permissions, publishing the site will be significantly slower when the permissions are included in the import. Please see the following steps to...

No Logs in Elasticsearch

legacy Troubleshooting

This article documents a known issue with Elasticsearch operating mode when switching from REMOTE to EMBEDDED operation. Any changes in configuration do not take effect unless the...

User Cannot Log In to Sync Client When SAML SSO and OAuth Are Enabled

legacy Troubleshooting

This article documents a known issue where users cannot log in to the Sync Client if both SAML and OAuth are enabled. As a result, authentication fails with a blank screen on Sync client. Repeated warning messages will print...

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