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SCIM Token Generation Fails with JavaScript Error in French Language

Issue When Liferay’s interface language is set to French, clicking the Generate button to create a SCIM access token results in a JavaScript error, preventing the token generation popup from opening. The following...

'Unresolved Requirement' error for a custom module post upgrading DXP 7.4 from U24 to U92

legacy Troubleshooting

Issue Receiving the 'Unresolved Requirement' error below for a custom module post upgrading DXP 7.4 from u24 to u92: ERROR [Framework Event Dispatcher: Equinox Container:...

Not able to get results for internal categories when fetching via APIs

legacy Troubleshooting

Issue Not getting similar results from Headless APIs when filtering content by internal categories. However, everything works fine with Public categories. The following are the steps: 1. Create an Asset...

Property "redirect.url.security.mode" has invalid value: domain,domain

legacy Troubleshooting

Issue After setting the property redirect.url.security.mode=domain we are now seeing WARN messages such as Property "redirect.url.security.mode" has invalid value: domain,domain Environment Liferay DXP Resolution Please...

URL scheme must be "http" or "https" for CORS request

legacy Troubleshooting

Issue CORS errors "Failed to fetch" when accessing headless APIs through the API Explorer. Environment Liferay DXP 7.4 Resolution CORS issues arise from mismatches between the origin of the API request and the...

Upgrading Liferay fails with "Data too long for column 'smallAttributeValue'"

legacy Troubleshooting

Issue I am trying to upgrade Liferay to 2024.Q3 or 2024.Q4 The upgrade fails with the following error: 2024-12-17 14:45:21.409 ERROR [main][UpgradeExecutor:333] Failed upgrade process for module...

Unwanted spaces appearing after HTML tags in translated text

legacy Troubleshooting

Issue When using HTML tags like <strong>, <b>, <h1>, <span>, and <i> within internationalized text in the Language Override functionality, an unnecessary space is generated after the closing tag when the text is rendered...

Null Values for PortalInetSocketAddress and PortalProtocol for Cluster Nodes

legacy Troubleshooting

Issue When running a Groovy script to check cluster formation, the output shows "null" for PortalInetSocketAddress and PortalProtocol for some nodes. Environment DXP 7.4 Quarterly Releases Resolution...

ERR_CONTENT_DECODING_FAILED

legacy Troubleshooting

Issue When the user is accessing their DMS application, sometimes they encounter the below error in the browser console: Error : Failed to load resource: net::ERR_CONTENT_DECODING_FAILED....

Liferay REST Module Failing After Adding JJWT Dependencies

legacy Troubleshooting

NOTE: The following resolution requires customization and should only be implemented at the discretion of your team. Liferay Support will not be able to assist with designing or implementing customizations. Issue...

Client Extension Batch Not Inserting Object Entries

legacy Troubleshooting

Issue We have a batch client extension to deploy List Definitions and Object Definitions, and we tried to use the same batch CX to insert object entries for an object definition. However, the batch seems to ignore the...

'OutOfMemoryError' during PDF preview generation

legacy Troubleshooting

Issue Application nodes frequently crash. The following error appears in the logs: ERROR [liferay/document_library_pdf_processor-1][PDFProcessorImpl:795] java.util.concurrent.ExecutionException:...

REST Builder fails after upgrading to DXP 2024.Q1.5

legacy Troubleshooting

Issue: We have observed that the REST Builder is failing after upgrading from DXP 2023.Q4.4 to DXP 2024.Q1.5, and the following error occurs: The liferay.workspace.docker.image.liferay property is...

When a virtual instance is created via a headless API, the admin user's email address changes

legacy Troubleshooting

Issue When a virtual instance is created via a headless API, the admin user's email address changes. Environment 2024.q2.2 Resolution Update to 2024.q3+ or implement a portal property as a workaround: Set...

The per-virtual instance portal properties file feature has been removed

legacy Troubleshooting

Issue The per-virtual instance portal properties file feature is deprecated. Files such as portal-[companyId].properties will no longer be considered The JVM property -Dcompany-id-properties=true is also no longer...

Framework Event Dispatcher error is seen reporting missing packages when trying to connect an upgraded database to a new environment

legacy Troubleshooting

Issue After upgrading to a Liferay Quarterly Release version and trying to connect the upgraded database to the production environment, a Framework Event Dispatcher error is seen reporting missing...

Performance issues while automatically propagating default fragments changes during deploy process

legacy Troubleshooting

Issue Facing slowness issues when trying to add/edit a content page (other types of pages work fine). The slowness is observed when starting the portal and trying to add/edit the content page. After...

No theme found During Startup When a Theme is Not Yet Deployed

legacy Troubleshooting

Issue The server logs show the following messages before the theme is fully deployed: 2025-07-09 06:25:20.463 WARN [https-jsse-nio-8443-exec-14][ThemeLocalServiceImpl:220] No theme found for specified...

Personalized Experience Not Displayed when using "AND" with IP Geocoder Country

legacy Troubleshooting

Issue When creating a segmentation using the IP Geocoder Country property in combination with another condition (e.g. a user property), the personalized experience configured for this segment is not displayed for a...

Session Timeout Setting Does Not Take Effect

legacy Troubleshooting

Issue After configuring the session timeout in the portal-ext.properties and web.xml files, the session still expires sooner than the configured value. For example, the session expires after 15 minutes, even...

Email Notification fails to deliver when recipient type is set to the Owner role

legacy Troubleshooting

Issue A trigger on a custom object is configured to send an email, but it fails to deliver it when the recipient type is set to Owner. Environment Liferay DXP 2025.Q1 Resolution This is an known issue on this...

Empty searches return no results using a Text Match Over Multiple Fields blueprint element

legacy Troubleshooting

Issue When a Blueprint is configured with the Text Match Over Multiple Fields element, performing an empty search yields no results. Environment Liferay DXP 7.4 U5+ Liferay DXP Quarterly Releases Resolution Text...

Headless Batch Import: Attachment Field with URL Creates Duplicate Empty File

legacy Troubleshooting

Issue When using the Headless Batch Engine to import Object Entries with an attachment field using a file URL, following the documentation here, we see that it creates duplicate empty files. Environment Liferay DXP...

Despite the fix "Relay state exceeds 80 bytes" error and redirections to IDP

legacy Troubleshooting

Issue Despite the fix "Relay state exceeds 80 bytes" error and redirections to IDP We found this article and had a hotfix with LPS-76246 We found that the fix is not applied correctly. Environment Liferay DXP 7.3...

Entry Sequence Not Reflected in Collection Fragment Using Custom Fragment

legacy Troubleshooting

Issue When using a Collection Fragment with a Custom Fragment to display entries from a Liferay Object, the sequence of the entries is not reflected correctly on the page. The order of the entries appears to be...

Modal Size is Ignored for Guest Users when Using Liferay.Util.openModal()

legacy Troubleshooting

Issue When using Liferay.Util.openModal() within a fragment, the specified size (e.g., size:"xl") is visible for only logged-in users, but it is ignored for guest users. For guest users, the modal opens in a...

Office 365 error “SyntaxError: Unexpected token '<', ..."

legacy Troubleshooting

Issue Sometimes editing a document if Office 365 fails with the error SyntaxError: Unexpected token '<', ... When that happens, the following errors are thrown in the logs ERROR...

Searching in a page created from a content page template does not work

legacy Troubleshooting

Issue I have an issue with searching in pages created from the content page template. When I search in a page and filter to "Pages", nothing happens in the page, and there are no search results. Steps to reproduce...

Error 'A folder already exists with name image.default.company.logo' during startup after Upgrade

legacy Troubleshooting

Issue After upgrading from a previous version of Liferay DXP, the server fails to start up correctly and throws a DuplicateFolderNameException in the logs. The error indicates that a folder named...

How can I protect against CVE-2025-4388 vulnerability?

legacy Troubleshooting

Issue My Liferay Instance has a vulnerability to CVE-2025-4388 Environment Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4 Resolution Upgrade to 2024.Q1.13+ Request a Hotfix with LPD-46038, knowledgeArticleType:...

Google Cloud Translation Fails with "Too many segments" Error

legacy Troubleshooting

Issue When attempting to use the automatic translation feature for an entire page o contents with multiple fields, the process fails. The logs show the following error:...

Users with permissions to create Collections are unable to select global Document Types

legacy Troubleshooting

Issue Users with permissions to create Collections are unable to select global Document Types when creating a new Manual or Dynamic Collection with the Document subtype. Environment Quarterly Release Resolution Please...

Not able to see icons in a Spritemap Client Extension

legacy Troubleshooting

Issue After upgrading to 2025.Q1.8, the icons from the Spritemap CX (Client Extension) are missing and requests for the Spritemap have been blocked Environment Liferay DXP Quarterly Release 2025.Q1.8 Resolution In...

Raylife Site Creation Fails with 'Unexpected Error'

legacy Troubleshooting

Issue When creating a site using the Raylife AP or Raylife D2C templates, the process fails with the UI showing: "An unexpected error occurred." In the Liferay browser console, the "CommerceChannel is null" error...

B2C SSO Configuration with OpenID Connect Not Working

legacy Troubleshooting

Issue Setting up Business-to-Consumer (B2C) single sign-on (SSO) configuration with Liferay using OpenID Connect (OIDC) in Azure AD B2C is not working as expected. After enabling OpenID under Instance Settings in...

Fieldsets with Custom Names Disappear When Filtering by Translation Status

legacy Troubleshooting

Issue In the web content editor, fieldsets that do not follow the default naming pattern (e.g., Fieldset1234) are hidden when filtering by "Untranslated" fields. This issue is caused by a regex that incorrectly assumes...

Link to Page Layout Selector shows public pages in the selector in private page configuration after saving

legacy Troubleshooting

Issue I have an issue with the Private Page of type Link to Page of this site. They create a blank site, and they add to it 2 Private Pages. One private widget page and another link to a page of this site. On the...

Adaptive Media Processing of GIFs Leads to High Disk Usage in Temp Folder

legacy Troubleshooting

Issue When using Adaptive Media, the tomcat/temp directory grows significantly, consuming a large amount of disk space. The following error can be seen repeatedly in the logs: Unable to scale file...

Workflow Task URL for Unauthorized User Returns 404 Instead of Login Page

legacy Troubleshooting

Issue When an unauthorized user attempts to access a workflow task URL, they are shown a 404 error page instead of being redirected to the login page. This issue specifically occurs when the URL follows the...

Asset Publisher Back Button Redirects to a Blank Page Instead of the Previous Page

legacy Troubleshooting

Issue When using an Asset Publisher to display a list of assets, clicking on an asset correctly navigates to a detail page. However, when clicking the 'back' arrow provided by the Asset Publisher on the...

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