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FreeMarker template com.sun.proxy.$Proxy975.getLatestArticle(long) error triggers

Issue Below "FreeMarker template com.sun.proxy.$Proxy975.getLatestArticle(long)" error triggers and this gets resolved after clearing the server cache from server administration. The property...

Custom captcha validation using CaptchaUtil fails with error "Captcha Validation Failed"

legacy Troubleshooting

Issue Custom captcha validation using CaptchaUtil API fails giving "Captcha Validation Failed" error in logs when having below code in jsp file: <liferay-captcha:captcha url="<%= captchaResourceURL %>"/> ...

Liferay and application server logs are not capturing

legacy Troubleshooting

Issue The Liferay log and application server log are not capturing the stack trace. And the size of these files is 0 in size with 3 to 4 lines of the log being traced. Environment Liferay DXP 7.2 Resolution Please...

"Going to buffer response body of large or unknown size" warning triggers

legacy Troubleshooting

Issue Why does the below warning trigger? 2021-08-18 20:14:27.334 WARN [ajp-nio-8009-exec-795][HttpMethodBase:185] Going to buffer response body of large or unknown size. Using getResponseBodyAsStream instead is...

Liferay cluster works when truncating the crashed jgroupsping entries. Why does this happen?

legacy Troubleshooting

Issue When recreating the pod during the pod start-up stage, clustering doesn't work properly, and the below error triggers. But, the Liferay cluster works perfectly post restarting the pods by truncating the entries...

Data providers lead to NPEs during a DXP 7.0 to DXP 7.2 upgrade

legacy Troubleshooting

Issue A Data Provider configured in DXP 7.0 can lead to NullPointerExceptions when upgrading to DXP 7.2 Steps to reproduce: 1. Start Liferay DXP 7.0 server 2. Navigate to Forms -> Data Providers -> Add REST Data...

Log4j warnings after upgrading to Fix Pack 15

legacy Troubleshooting

Issue After upgrading Liferay DXP 7.2 to Fix Pack 15, the following warnings and error are printed in the logs on startup: log4j:WARN Continuable parsing error 3 and column 30 log4j:WARN Document root element...

During a two-way SSL handshake, an exception is thrown

legacy Troubleshooting

Issue During a two-way SSL handshake, the following exception occurs. javax.net.ssl|WARNING|DC|tomcat-http--46| EDT|SSLSocketImpl.java:1428|handling exception ( "throwable" : { java.lang.NullPointerException at...

Upgrading From Fix Pack 8 to 11 Failed Due To NPE

legacy Troubleshooting

Issue After upgrading from fix pack 8 to 11, the portal starts up with NPE. 2022-01-06 12:42:49.469 ERROR [default task-1][MainServlet:1168] com.liferay.portal.kernel.events.ActionException: java.lang.NullPointerException...

TypeError: str.indexOf is not a function error is encountered while doing `gulp-upgrade`

legacy Troubleshooting

Issue While upgrading Liferay themes from Portal 6.2 to 7.2, the following error is coming. bash-4.4# gulp upgrade [20:01:07] Using gulpfile /home/node/devcenter-theme/gulpfile.js [20:01:07] Starting 'upgrade'......

Options are not available to configure while selecting the "Remote Cluster Connection ID"

legacy Troubleshooting

Issue After portal upgrade, when updating the elastic search in DXP 7.3, options are not available to configure while selecting the "Remote Cluster Connection ID". And the below error triggers at the same time span...

"The activate method has thrown an exception java.nio.file.NoSuchFileException:" reported for bundle com.liferay.portal.osgi.web.wab.generator.impl when starting server

legacy Troubleshooting

Issue "The activate method has thrown an exception java.nio.file.NoSuchFileException: + {path}" reported for bundle com.liferay.portal.osgi.web.wab.generator.impl when starting server. 2021-12-23 05:46:17.220 ERROR...

Some management toolbars do not display the stored display style

legacy Troubleshooting

Issue Changing the display view when in the People section does not remain if you navigate away to a different page. Steps to reproduce Start a clean bundle of Liferay DXP 7.2. Go to People -> Memberships and change...

Unable to create a SAML certificate using Document Library Keystore Manager

legacy Troubleshooting

Issue Unable to create a SAML certificate using Document Library Keystore Manager with Google Cloud Storage There was a problem loading the SAML Keystore. Please contact your system administrator....

When entries in the jgroupsping table are not removed, clustering does not always work properly

legacy Troubleshooting

Issue With two Liferay 7.2 SP3 nodes, configured unicast clustering. However, it has been observed that clustering does not always work properly and that the cluster returns to normal operation when the entries in...

Why aren't Headless API calls working after I change the Root context?

legacy Troubleshooting

Issue I changed Liferay's root context to a custom context, and now headless API calls are returning "access denied" errors. Environment DXP 7.3 Resolution This issue is fixed by LPS-143355 Additional...

Liferay fails to start up after installing fix pack

legacy Troubleshooting

Issue After installing a fix pack, sometimes the environment may not start back up and will encounter the following error: 10-Nov-2021 18:14:07.441 SEVERE [localhost-startStop-1]...

Why are Exports Slow In a Site With a Large Number of PDF Documents?

legacy Troubleshooting

Issue When I attempt an export of a site containing a large number of PDF documents in DXP 7.3, the export takes a very long time. Environment DXP 7.3 Resolution This issue is resolved by LPS-142761 ...

Service "com.liferay.portal.kernel.messaging.DestinationFactory" is unavailable

legacy Troubleshooting

Issue What does this error mean? When it will occur? 2021-07-21 00: 02: 06.207 ERROR [ServerService Thread Pool - 111] [ServiceProxyFactory: 109] Service "com.liferay.portal.kernel.messaging.DestinationFactory" is...

Cannot start up server after applying a new patch

legacy Troubleshooting

Issue After installing a new fix pack / hotfix, the portal is not starting up, even though the temporary folders have been deleted. 06-Dec-2021 13:15:32.439 SEVERE [main]...

Liferay fails to manage unique session and displays the mismatched data of the users

legacy Troubleshooting

Issue Liferay fails to manage unique sessions and displays the mismatched data of the users when using the below code ThemeDisplay td = (ThemeDisplay) renderRequest.getAttribute(WebKeys.THEME_DISPLAY); User user =...

Errors when executing upgrade process for com.liferay.exportimport.service

legacy Troubleshooting

Issue The ExportImport Service failed during the upgrade from Liferay 6.2 to DXP 7.2: ERROR - Failed upgrade process for module com.liferay.exportimport.service com.liferay.portal.kernel.upgrade.UpgradeException:...

The jgroupsping entries not getting deleted from table in Kubernetes environment

legacy Troubleshooting

Issue In case of using Kubernetes, you might encounter a problem in your cluster using JDBC_PING, as the entries from the jgroupsping table related to the shutdown pods are not getting deleted. Environment DXP 7.3+...

Error when we create a site with Minium template

legacy Troubleshooting

Issue When creating a new Site using Minium template, the following stack trace is seen in the logs: 2022-09-22 13:06:24,120 main ERROR Could not create plugin of type class...

Upgrade error "Column AssetEntries_AssetCategories.ctChangeType already exists with different type than BOOLEAN" occurs with Oracle 19c database

legacy Troubleshooting

Liferay Support does not recommend or endorse specific third-party products over others. The information provided about products not created by Liferay is for reference purposes only, and any implementation of these principles...

Hypersonic Database Error - org.hsqldb.HsqlException

legacy Troubleshooting

Issue We are testing in a new environment and are seeing the following error in the log: ERROR [Portal Dependency Manager Component Executor--2] [UpgradeStepRegistratorTracker:184] Failed upgrade process for module...

Unable to Publish Object Definition Relationships after Importing

legacy Troubleshooting

Issue The user is not able to publish Object Definition relationships after importing them Steps to reproduce: 1) Navigate to the Applications Menu -> Control Panel -> Objects 2) Import one Object Definition with a...

Broken pipe message in the log when opening Liferay for the first time

legacy Troubleshooting

Issue Opening Liferay in the browser after removing the osgi/state folder (due to patching best practices) shows the following error message in the log: 2020-04-01 03:54:29.581 ERROR...

Endpoint doesn't work if I use the path specified in /api/jsonws page

legacy Troubleshooting

Issue When we open the /api/jsonws page in Liferay and would like to use any endpoints that are namespaced, nothing happens This means that all endpoints that are not under the context name of "portal" are...

Creating a notification template throws a SQLSyntaxErrorException: Unknown column 'notificati0_.classNameId' in 'field list'

legacy Troubleshooting

Issue When I attempt to create a notification template, the creation fails and I see a SQLSyntaxErrorException: Unknown column 'notificati0_.classNameId' in 'field list'> in the logs. I recently updated Liferay...

Can I change the permission for Liferay logs?

legacy Troubleshooting

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...

Unable to set company logo

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.2 2. Navigate to Control Panel > Configuration > Instance Settings > Instance Configuration > Appearance. 3. Set a custom company logo. 4. Click Save. Expected...

"Unable to get portal cache manager MULTI_VM_PORTAL_CACHE_MANAGER" error while server restart

legacy Troubleshooting

Issue "Unable to get portal cache manager MULTI_VM_PORTAL_CACHE_MANAGER" error has been observed while server restart. Environment Liferay DXP 7.2 Resolution If you have a cluster setup and you have restarted one of...

Column publishDate Liferay upgrade error

legacy Troubleshooting

Issue When upgrading Liferay the error "Column publishDate does not exist in table Layout" appears. Environment DXP 7.0 DXP 7.3 Resolution To resolve this behavior, open a help center ticket to request a hotfix...

Why is the User-ID counter decreasing in a cluster system?

legacy Troubleshooting

Issue At new user creation the User-ID counter is decreasing in a cluster system. This can be a problem when using Service Builder. Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP...

If you change the screen name in the API, the My Dashboard URL is not changed.

legacy Troubleshooting

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...

ClassNotFoundException when deploying a custom WAR portlet module in the folder deploy

legacy Troubleshooting

Issue Errors like the following one appear when deploying a custom WAR module in the deploy folder: ERROR [fileinstall-directory-watcher][HotDeployImpl:213] com.liferay.portal.kernel.deploy.hot.HotDeployException:...

Web Content does not appear in Web Content Display after upgrade

legacy Troubleshooting

Issue After upgrading Liferay from an older version to a newer version, web content that was created with the older version is not showing up in the Web Content Display Widget as an option to be selected. Environment...

TemplatePortletPreferences.reset() is not available

legacy Troubleshooting

Issue A Web Content Template from previous versions with the following code is rendered: <#assign journalArticlePreferencesMap = { "portletSetupPortletDecoratorId": "barebone", "groupId": "54321", "articleId":...

NullPointerException in com.liferay.layout.page.template.service when upgrading from 7.0

legacy Troubleshooting

Issue Following error appears when upgrading from 7.0 to 7.4 if page template has no name: Caused by: java.lang.NullPointerException at...

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