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The first FreeMarker Engine entry in the list cannot be removed by a user interface control

Issue FreeMarker Engine interface has 2 variables: 'Restricted classes' and 'Restricted variables'. Open user interface: Control Panel > System Settings> Template Engines > FreeMarker Engine (in DXP 7.4). There is...

"No primary key column found for XXXXX" on upgrade process

legacy Troubleshooting

Issue During the upgrade process you could see this errors in your upgrade logs: 2021-09-30 14:25:57.235 INFO [main][UpgradeProcess:115] Failed upgrade process com.liferay.portal.upgrade.PortalUpgradeProcess in 8114...

Using the default locale property/environment variable won't change the language

legacy Troubleshooting

Issue Setting the default language in the portal-ext.properties, with the property company.default.locale=nl_NL or as an environment variable LIFERAY_COMPANY_PERIOD_DEFAULT_PERIOD_LOCALE=nl_NL doesn't change the...

Empty drop down icon is visible in calendar portlet for guest users

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.3 2. Drop the 'Calendar Widget' on a page. 3. Configure the Calendar portlet to disable the RSS subscription. 4. Now, access the page as a guest user. Expected...

Invalid character found in the HTTP protocol

legacy Troubleshooting

Issue The tomcat server is fully started, however for some reason, it's shutting down after some minutes with the below error INFO [http-nio-8080-exec-7] org.apache.coyote.http11.Http11Processor.service...

Dockbar is temporarily unavailable workaround

legacy Troubleshooting

Issue Suddenly, while navigating or performing an action, an error like "Dockbar is temporarily unavailable" appears. Resolution Usually this error, if it doesn't happen consistently, is a consequence of...

Scheduled job not failing over when master node goes down

legacy Troubleshooting

Issue You might encounter an issue with your custom scheduled jobs where they are not getting planned if the master node goes down and the new master is elected Environment Liferay DXP 7.0+ Resolution Make sure...

Scheduled publications are always scheduled using the server time zone on 7.1

legacy Troubleshooting

Issue Staging publishes scheduled for the future automatically defaults to server time zone, which does not allow for much flexibility unless one manually re-schedules them. Environment Liferay DXP 7.1 Resolution...

Show Number of Requests in Redirection > 404 URLs Tab

legacy Troubleshooting

Issue When I navigate to Site Administration > Redirection > 404 URLs, all URLs show 0 requests Environment DXP 7.3 Resolution For the 404 URLs Requests counter to track the number of views, View Count must be...

Web Content Display Widgets all Display the Same Content after Upgrading

legacy Troubleshooting

Issue When upgrading from 7.2 to 7.4, importing a .LAR file results in the web content display widgets all displaying the same content. Additionally, updating any one of the web content display widgets causes the...

I cannot save Instance Settings after changing the default web ID

legacy Troubleshooting

Issue I added the following property to the portal-ext.properties file: # # This sets the default web ID. Omniadmin users must belong to the company # with this web ID. # # Env:...

Startup problems and slowness after installing an Antivirus on the Liferay host machine

legacy Troubleshooting

Issue After installing an Antivirus on the Liferay host machine, we have detected startup problems and slowness using the Liferay product Environment Liferay DXP 7.0-7.4 Resolution Official support policy for antivirus...

Database password needs to be changed

legacy Troubleshooting

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...

ClassNotFoundException when using DynamicQueryFactoryUtil.forClass

legacy Troubleshooting

Issue When trying to using Dynamic Queries there can be ClassNotFoundException errors if the DynamicQuery is obtained using the method DynamicQueryFactoryUtil.forClass. Environment Liferay DXP 7.0+ Resolution To...

Liferay application servers getting unresponsive while switching the database

legacy Troubleshooting

Issue The below exceptions have been observed in the Liferay application servers. It's getting unresponsive while switching the database. ERROR...

'flatten' parameter does not work for Knowledge Base Articles headless delivery API

legacy Troubleshooting

Issue When calling the KB Article headless-delivery API with the flatten parameter, the results are not flattened as expected. For example, if you have KB Articles and folders in this structure: root │ └─►Folder A │...

Double serialization might cause performance issues with Weblogic

legacy Troubleshooting

Issue You might encounter performance issues in case serialization is enabled on both Liferay's and Weblogic's side, for example the following logs might suggest this problem: <Error> <WebLogicServer> <BEA-000337>...

Fragments are not getting deployed

legacy Troubleshooting

Fragment bundle not getting deployed

legacy Troubleshooting

Issue The issue is occurring whenever fragments getting deployed and in case if the custom dependency API module is not deployed, all the 14 host-dependent bundles go in the loop of start-stop, the only resolution...

Known Issue [Resolved]: Using the Liferay PaaS CLI lcp deploy command removes the git origin configuration

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue After using the lcp deploy command in the CLI to deploy a...

Getting a JSON object through Liferay REST API no longer works on 7.2

legacy Troubleshooting

Issue After migrating to Liferay DXP 7.2 from previous versions, customers may notice that REST API implemented on the portal according to the JAX-RS tutorial and targeted to get a JSON object will return: No...

Known Issue: Fragment section background colors are no longer full width after upgrading to 7.3 GA1

legacy Troubleshooting

Issue After upgrading from 7.2 to 7.3, we noticed that some of our page fragments (contained within layout sections on content pages) that had been configured to use a full-width background color had the width...

When attempting to use a Read/Write database split configuration, the Liferay startup logging warns that Hypersonic is in use

legacy Troubleshooting

Issue When setting up an environment that uses a read/write database split, it appears that Liferay tries to use Hypersonic (HSQL) instead of the configured database, as the startup logs note: WARN ...

Unable to send message: Could not convert socket to TLS

legacy Troubleshooting

Issue In Fix Pack 92 we add the mail.session.mail.smtp.starttls.enable property to the portal.properties file to successfully configure the outlook mail server. After installing this Fix Pack or a higher one you...

Upgrade fails for bundle(s) due to "Table 'X' already exists" error

legacy Troubleshooting

Issue When running the DB Upgrade Tool, I'm seeing that my upgrade process fails due to an error that looks something like the following: Bundle X has invalid content in tables.sql:_create table X ... caused by ... Table...

LayoutFriendlyURLsException Thrown on Upgrade to 7.3

legacy Troubleshooting

Issue Upon upgrading to 7.3, a LayoutFriendlyURLsException was thrown on startup, even though no failures were present in the upgrade logs: WARN [Portal Dependency Manager Component...

Permissions with Web Content

legacy Troubleshooting

Issue Whenever the Guest and Site Member view permissions of the Web Content are removed, user is still able to see the web content added in the Web content Display Portlet. Environment Liferay DXP 7.0 Resolution This...

Using Virtual Instances on Liferay Cloud

legacy Troubleshooting

Issue Despite creating additional Virtual Instances for DXP and adding custom domain(s) to the webserver service, users are still redirected to the default Virtual Instance. Environment Liferay Cloud Resolution...

After upgrading to stack v4, the portal shows the message "This server has not been activated with Liferay Connected Services"

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue After upgrading to stack v4, the portal shows the message...

Unable to install .cfg file after updating or upgrading to DXP 7.3 Fix Pack 1

legacy Troubleshooting

Issue When placing a *.cfg file in the LIFERAY_HOME/osgi/configs folder an error is generated in the log: Unable to install .cfg file "{cfg-file-name}", please use .config file instead. Files with the *.cfg extension...

How to resolve an IllegalArgumentException when attempting to update a Destination Worker's Core Size and Maximum Size

legacy Troubleshooting

Issue When attempting to update the Worker Core Size and Worker Maximum Size (for example, changing the liferay/background_task destination name to a core size of 5 and a max size of 10), though the update appears...

Intermittent LDAP login failures due to LDAP response read time out

legacy Troubleshooting

Issue With large LDAP directories, user login can sometimes fail if the LDAP query takes longer than the configured read timeout (default value is 500ms) WARN [http-bio-exec][LDAPAuth:176] Failed to bind to the LDAP...

Violation of PRIMARY KEY constraint on startup after DB upgrade

legacy Troubleshooting

Issue After successfully upgrading your DB with the db-upgrade tool you might face a similar error to the following one on fresh startup:...

'Invocation of 'addApplication' failed' after upgrading

legacy Troubleshooting

Issue The migration was seemingly successful, but upon startup the following error is appearing in the logs: 2021-05-10 08:09:13.142 ERROR [Portal Dependency Manager Component...

Does the /osgi/state folder need to be cleared before upgrading to Liferay DXP 7.3+?

legacy Troubleshooting

Issue When we upgraded to Liferay DXP 7.3 there were errors. However after clearing the /osgi/state folder within the DXP 7.3 bundle a follow up upgrade completed without issue. Environment Environment's...

HTTP 400 Bad Request errors with some portal URLs

legacy Troubleshooting

Issue Sometimes there are several HTTP 400 Bad Request errors with URLs from the portal. For example, when editing a user, a bad request is shown. In the Tomcat access log we could see the 400 request: - |...

Resolve the below error

legacy Troubleshooting

Issue Observed the below error in the logs: Caused by: java.sql.SQLException: javax.resource.ResourceException: IJ000453: Unable to get managed connection for java:/jdbc/LiferayPool at...

How to hide node name from being displayed on every page

legacy Troubleshooting

Issue The node name is being displayed at the bottom of the page in Control Panel, but I want to hide it. Environment DXP 7.0+ Resolution This behaviour is controlled by the web.server.display.node= property....

UpgradeDDMFormDocumentLibraryFields upgrade step fails due to high number of DDM entries

legacy Troubleshooting

Issue You might encounter a behavior where a race condition occurs due to the high number of DDM entries in your environment: 2021-03-18 09:54:44,010 INFO [Portal Dependency Manager Component...

How to resolve a "failed to 'KillContainer' ... context deadline exceeded" error observed in a Liferay PaaS service's status logging during deployment

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Whenever we deploy a build (even if the image versions are...

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