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Use Custom certificate and Let's encrypt at same time in different domains

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We need to have some domains with custom certificates and...

Deployment issues using the App Manager in Liferay PaaS

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue You upload an application/plugin using the App Manager in DXP...

Deployment timeout when deploying backup service

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Under certain circumstances, a new deployment...

OutOfMemory: Metaspace Liferay PaaS

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Sometimes on the logs appears below error Caused by:...

Portal prints error stacktrace on the browser, disclosing technical information

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When navigating some incorrectly crafted URLs...

Builds are failing with d2 DXP images

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Jenkins build is failing for docker image version...

How to resolve slow Liferay PaaS build times when including many React modules

Troubleshooting

Issue After adding more frontend React modules to our Liferay Workspace, we're seeing consistent PaaS build failures due to timeouts. As a workaround, builds now succeed after configuring LCP_CI_BUILD_TIMEOUT_MINUTES...

How to Update Webserver Credentials

legacy How To

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue I would like to change my webserver login credentials....

Not all logs are downloaded for the last 30 days

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue I am trying to download through Liferay Cloud Console the logs for...

storage.buckets.get access permission issue while integrating GCS

legacy Troubleshooting

Issue Getting below error in logs while integrating Google Cloud Storage with Liferay: [xyz].gserviceaccount.com does not have storage.buckets.get access to [bucket-name] Environment Liferay DXP 7.3 Liferay DXP 7.4...

Error with liboneagentloader.so starting Liferay service

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue After updating the Liferay service image used to deploy the...

Access Liferay PaaS Elasticsearch Server Indices

legacy How To

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Which endpoint should I use to access Elasticsearch Server indices?...

Backup in non-production environment

legacy How To

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue How to configure backup in a non-production...

Unable to access jsonws API over Liferay PaaS

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue User gets below error while trying to access jsonws API...

Search service restarting continuously

legacy Troubleshooting

Issue Search service is restarting continuously having similar errors as below: search[search-0] java.lang.StackOverflowError: null at org.apache.lucene.util.PriorityQueue.<init>(PriorityQueue.java:105)...

How Can I Reset My Liferay PaaS Environment to its Original State?

legacy How To

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Every so often, a situation may arise during development or...

No indication of backup process' status

legacy

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We have started a backup/restore process and we...

How to differentiate instances based on environments in Dynatrace

legacy How To

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When Dynatrace is enabled in multiple environments, it...

Automatic backup stops while deploying new builds

legacy

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Our scheduled backup process didn't finish, it...

How to create a Liferay SaaS-compatible OpenVPN server on RHEL/CentOS

legacy How To

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue This article details the installation and...

The liferay service can't connect to database after upgrading service image

legacy Troubleshooting

Issue After upgrading the liferay service image to version 4.0.4 or higher, Liferay DXP can no longer connect to the database service, showing errors when trying to connect to the database with the...

What is the maximum time frame of a VPN tunnel utilization report?

legacy

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue As an administrator, I would like to request a VPN tunnel...

Liferay PaaS - Liferay Service fails to start due to wrong Dynatrace credentials even if they are not set

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue While starting the liferay service, the container will...

"Unable to initialize Elasticsearch cluster" error occurs after installing a new Fix Pack

legacy Troubleshooting

Issue After installing a new Fix Pack on your current environment you might encounter the following errors in the logs due to Liferay Connector to Elasticsearch version update:...

Commerce modules fail to deploy due following license expiration

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue There has been a documented case where Commerce modules fail to...

SAML certificate renewal are not being replicated immediately on my Liferay PaaS cluster.

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue SAML certificate renewal are not being replicated immediately...

Getting informed about scheduled maintenances

legacy

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue I would like to get informed about scheduled maintenances. If...

How to manually know the storage in use in a Liferay PaaS environment

legacy How To

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Description The storage is a limited resource with a default quota...

Liferay DXP starts as a clean installation after restoring an on-premises DXP backup in Liferay PaaS

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Some databases manage the table names in lower case (e.g.,...

Full support for Unicode in a Liferay PaaS database

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Emoji symbols can not be stored in database, for example as...

Backup service does not show on PRD environment

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue While checking all the services available at the...

Blank screen when downloading a folder as a zip file from the document library, when the title contains special characters

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When trying to download a folder containing...

Show Number of Requests in Redirection > 404 URLs Tab

legacy Troubleshooting

Issue When I navigate to Site Administration > Redirection > 404 URLs, all URLs show 0 requests Environment DXP 7.3 Resolution For the 404 URLs Requests counter to track the number of views, View Count must be...

When Setting Okta up as an SSO for Liferay PaaS, how can I generate IdP metadata in Okta without first having SP metadata?

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue The documentation for setting up an SSO with Liferay PaaS...

How to modify the web.server.display.node and company.security.strangers.verify properties in a Liferay PaaS environment

Issue After updating our Liferay PaaS service version to v4.1.0+, our team noticed that the -uat environment now has the instance's node information displayed in the footer of Liferay pages. We tried to set...

How to successfully install Marketplace Apps when using Liferay PaaS

legacy How To

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue While using Liferay PaaS, what is the process to install an...

The Builds and Deployments links are not present on the Projects or Alerts pages

legacy

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When navigating through most pages in the Liferay Cloud...

Requesting a New Feature or Feature Improvement

How To

Creating and Upvoting Feature Requests As an open-source company, Liferay has always valued community feedback and suggestions to help us continually improve our products. To request...

LXC-SMでMonitoringの画面から、細かくグラフの変化を見たいです。横軸を1分単位で表示可能でしょうか。

legacy How To

, knowledgeArticleType: howTo, legacy: true, name: LXC-SMでMonitoringの画面から、細かくグラフの変化を見たいです。横軸を1分単位で表示可能でしょうか。, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 101246, title:...

How do I upload files to a non-navigable URL in Liferay PaaS?

legacy How To

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue I want to store configuration files on Liferay PaaS that...

java.sql.SQLSyntaxErrorException: In aggregated query without GROUP BY, expression #1 of SELECT list contains nonaggregated column 'lportal.this_.searchText'; this is incompatible with sql_mode=only_full_group_by

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We have a dynamic query that uses a group by clause....

How to download a file I created on the liferay service in Liferay PaaS

legacy How To

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Example use case: with the below command in the Liferay service, I...

Deploying Commerce Hotfix in Liferay PaaS

legacy How To

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue How to deploy a Commerce hotfix in Liferay PaaS?...

SSL Certification isn't provided by Let's Encrypt, even though it is set up correctly

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Let's encrypt isn't providing SSL certification to my...

Automated backup failure due to Error 408 (Request Timeout)

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We have identified an incident where a backup failure may occur on...

Is Liferay vulnerable to CVE-2023-29017: Critical RCE vulnerability in VM2 Sandbox library?

legacy

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue As a customer should I mitigate the risks imposed by...

Access denied when connecting to Liferay DL through WebDAV

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue An 'Access Denied' or similar related error is...

'Disable Autoscaling' button is disabled

legacy Troubleshooting

Issue The user is unable to click on the 'Disable Autoscaling' button. Environment Liferay DXP 7.4 Resolution This issue usually happens when the user provides the Service Id different than the liferay. To...

Is it possible to customize user roles in our Liferay Cloud environment?

legacy

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue I would like to know how to set custom user roles for team...

Is Liferay SaaS/PaaS vulnerable to CVE-2023-20864 and CVE-2023-20865?

legacy

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Is Liferay SaaS/PaaS vulnerable to CVE-2023-20864...

Reindex Required After New Deployment

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When performing a new deployment, a complete reindex...

How to filter by time in Liferay PaaS logs?

legacy How To

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We can only filter by date in the UI, is there a...

The user's access to the database was revoked

legacy How To

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue I changed the lcp-secret-database-user secret on DXP...

Liferay DXP Agent Fails to Start on Jakarta (Tomcat 10) Images with javax.annotation Error

Troubleshooting

Issue When using a Liferay DXP instance deployed on a Jakarta-based image (e.g., Tomcat 10), the liferay-dxp-agent bundle may fail to start. The logs will show an org.osgi.framework.BundleException error related to an unresolved package import. A key part of the error message will look...

Deploys failing due to "requested flag is either misspelled or unsupported by this database type"

legacy Troubleshooting

Issue New deploys fails due to the database service and backup restores too Checking the database service logs you identify the following: INFO May 15 14:54:39.664 1904 database 75b864bd48-zzc6n [INFO] Instance...

Deploying an EXT module on PaaS

legacy How To

Issue Deploying an EXT extension results in the extension being lost after the environment restarts. Environment Quarterly Releases 2023.Q3.3+. PaaS Resolution The use of EXT modules is discouraged....

Permissions error when restoring backup

legacy Troubleshooting

Issue We are trying to restore a PRO environment backup into DEV environment. And we see in the log several errors related to Document Library when decompressing: May 05 16:13:15.812 build-3964...

Path error for mariadb.jar

legacy

Issue Booting Liferay DXP 2025.Q1 we see in log file following error: May 22 11:37:49.551 build-3994 liferay[liferay-7c588c8bd4-mg686] [dxp] ERROR [main][StartupAction:68] Files...

Getting Portal version and Patch level

legacy How To

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue This article describes how to get the Portal version and Patch...

Users aren’t able to login from Cloud console

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Users aren’t able to log in using the console Environment Liferay...

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