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Web Pages Do Not Load on Internet Explorer 9

This article documents a known issue with Internet Explorer 9 (IE9) when accessing the Liferay Digital Experience Platform 7.0. Upon accessing the browser page /web/guest/home, the page is blank (as shown in the image...

User Cannot Log In to Sync Client When SAML SSO and OAuth Are Enabled

legacy Troubleshooting

This article documents a known issue where users cannot log in to the Sync Client if both SAML and OAuth are enabled. As a result, authentication fails with a blank screen on Sync client. Repeated warning messages will print...

Site Pages Using “Link to Page” Option Are Not Published When Staging

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. This article describes how staged site pages...

Liferay Sync for Desktop Handshake Connection

legacy Troubleshooting

Here you will find information for resolving connection issues between Liferay Sync desktop and your server. Resolution ServerName must match the cname of the record If these do not match, the handshake will fail...

Receiving Mixed Mode Warning when ReCaptcha is enabled on site with HTTPS

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. The...

Portlets with WYSIWYG Editor cannot publish large articles

legacy Troubleshooting

Information about products not created by Liferay is provided for informational purposes only and does not constitute Liferay Support recommendation nor endorsement. Liferay also does...

Liferay Sync Access Blocked by Firewall

legacy Troubleshooting

n order for Liferay Sync to function properly, the application will need access to the Liferay Portal. In many environments, this is a straightforward connection. In some, however, the local firewall may result in the...

Liferay Sync Not Verifying Portal Version

Troubleshooting

This article highlights a known issue when using Liferay Sync and Liferay Portal 6.1 EE. Resolution While using Liferay Sync, a user may experience the following error when attempting to connect to an instance of the...

Increasing the Speed of Search/Indexing Times

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. This...

Activation Key Files Must Be Deployed Before Deploying Plugins

legacy Troubleshooting

This article briefly describes a deployment error that can be easily avoided by simply ensuring that the portal's activation key is deployed before any plugins are deployed. If an...

Issues with Using IBM J9 JDK

legacy Troubleshooting

When running Liferay Portal's Patching Tool with IBM J9 as the Java version with multiple hotfixes, the patching-tool info command, and other patching tool commands may fail. Resolution The root cause of this issue is that...

Addressing the 'WARNING: Some of the currently installed fixes are not available' Patching-Tool Error

legacy Troubleshooting

When attempting to install patches with the Patching-Tool Install command, an error message is generated, which states: Running install would revert some of the previous fixes. Installation process is stopped....

Vocabulary and Category Management for Staging

legacy Troubleshooting

This article outlines a practical suggestion for managing the use of categories and vocabularies in a way that prevents publication errors due to dependencies. Resolution When working within a site, a user may...

Configuring Lucene to Reindex Less Aggressively on Liferay Portal

legacy Troubleshooting

In Liferay Portal, after completing a large LDAP import, performance may suffer because Lucene is set to re-index after every change. For example, if there are 15,000 users, Lucene will perform an index after each user is...

Limitations When Using Pjax to Render Embedded Content

legacy Troubleshooting

This article describes a fundamental product limitation when pjax is used to render programmatically nested content in Liferay platforms. (Pjax is a jQuery plugin, a standalone JavaScript module that uses AJAX...

Optimizing Lucene

legacy Troubleshooting

In most cases, optimizing Lucene is helpful; in larger deployments it is a necessity. This article aims to explain the relevant settings for optimizing Lucene and provide links to...

Configuring the automatic email notification URLs to display the correct port number

legacy Troubleshooting

When an email notification is sent out, the template for the message may not be referencing the correct port within the URL. For example, the email may show the URL as...

AIX License Deployment Issue

legacy Troubleshooting

When using the AIX operating system with Liferay Portal 6.1, a license may fail to deploy, giving the output: License is in use by another instance. Resolution This license issue is due to a known issue with AIX, in...

Updating Plugins After Applying a Patch

legacy Troubleshooting

This article documents several possible solutions for updating plugins after a new fix pack has been installed. Specifically, customers have found that a plugin's libraries are not patched at the same time as the...

Hiding Sensitive Server Details on the License Page

legacy Troubleshooting

This article documents how to hide sensitive server details, such as the IP Addresses or MAC Addresses, when an administrator deploys an invalid activation key. This poses a security risk because the information is in...

Marketplace Apps Integrated into Liferay DXP 7.1

legacy Troubleshooting

The following apps were previously released on Liferay Marketplace, but have been integrated as core modules in Liferay Digital Experience Platform 7.1. Liferay Adaptive Media Liferay Calendar Liferay Connector to...

Web Content Permission Change Starting With 6.2 SP9

legacy Troubleshooting

When updating to Liferay Portal 6.2 SP9 or a fix pack that that contains LPS-40597, web content assets that guest users used to be able to view will not be displayed. Steps to...

バックアップサービスをダウングレードした際の動作について

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: バックアップサービスをダウングレードした際の動作について, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 110344, title: バックアップサービスをダウングレードした際の動作について

ドキュメントとメディアでテキストファイルのプレビューが文字化けします。

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: ドキュメントとメディアでテキストファイルのプレビューが文字化けします。, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 96435, title: ドキュメントとメディアでテキストファイルのプレビューが文字化けします。

カテゴリナビゲーション機能の対象範囲として、個別にアセットパブリッシャーを選択したい。

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: カテゴリナビゲーション機能の対象範囲として、個別にアセットパブリッシャーを選択したい。, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 95386, title:...

掲示板の本文に、画像をクリップボードから直接貼り付けたい

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: 掲示板の本文に、画像をクリップボードから直接貼り付けたい, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 60332, title: 掲示板の本文に、画像をクリップボードから直接貼り付けたい

エラー: User [userId] must have VIEW permission for... の発生例

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: エラー: User [userId] must have VIEW permission for... の発生例, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: ,...

リダイレクトの許可

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: リダイレクトの許可, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: , title: リダイレクトの許可

User ID's and Emails populating due to SSTI vulnerability

legacy Troubleshooting

Issue We've found an undesirable behvavior when using new widget templates on a page. When using the expandoColumnLocalService.CTPersistence.openNewSession(null) function, the the direct SQL query execution within...

Client Extensions not working on Non-Primary Virtual Instances on PaaS

legacy Troubleshooting

Issue When deploying Client Extensions (CX) to a Liferay PaaS environment with multiple virtual instances, the CSS and JavaScript files for extensions on non-primary instances fail to load. This results...

This version of MySQL doesn't yet support 'existing primary key drop without adding a new primary key

legacy Troubleshooting

Issue We are upgrading from liferay-dxp-tomcat-2023.q4.4 to liferay-dxp-tomcat-2025.q1.15-lts. Currently we are using Mysql 8.0.41-azure on our server which is compatible with liferay-dxp-tomcat-2025.q1.15-lts. Liferay...

Password Reset Link Immediately Shows as 'No Longer Valid'

legacy Troubleshooting

Issue When a user requests a password reset, the link in the notification email leads to an error page stating, "Your password reset link is no longer valid." This occurs even if the link is clicked immediately...

How can I protect against CVE-2025-4388 vulnerability?

legacy Troubleshooting

Issue My Liferay Instance has a vulnerability to CVE-2025-4388 Environment Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4 Resolution Upgrade to 2024.Q1.13+ Request a Hotfix with LPD-46038, knowledgeArticleType:...

Searching in a page created from a content page template does not work

legacy Troubleshooting

Issue I have an issue with searching in pages created from the content page template. When I search in a page and filter to "Pages", nothing happens in the page, and there are no search results. Steps to reproduce...

StaleStateException Error During Startup with OpenID Connect Configuration

legacy Troubleshooting

Issue During a Liferay DXP startup, the following error message appears in the logs, related to OpenID Connect provider configuration: ERROR [...][BatchingBatch:139] HHH000315: Exception executing batch...

Liferay GET Requests are blocked during new Web Content Creation

legacy Troubleshooting

Issue The Web Application Firewall blocks the Liferay GET requests, when the New Web Content Page is opened. The blocked endpoint is /o/dynamic-data-mapping-form-field-types. The GET request is blocked by having a...

Workflow Task URL for Unauthorized User Returns 404 Instead of Login Page

legacy Troubleshooting

Issue When an unauthorized user attempts to access a workflow task URL, they are shown a 404 error page instead of being redirected to the login page. This issue specifically occurs when the URL follows the...

Adaptive Media Processing of GIFs Leads to High Disk Usage in Temp Folder

legacy Troubleshooting

Issue When using Adaptive Media, the tomcat/temp directory grows significantly, consuming a large amount of disk space. The following error can be seen repeatedly in the logs: Unable to scale file...

HTTP 403 when accessing headless admin taxonomy API

legacy Troubleshooting

Issue 403 Forbidden error when accessing the following Headless API: GET /o/headless-admin-taxonomy/v1.0/taxonomy-vocabularies/{VocabularyID}/taxonomy-categories Environment Liferay DXP 2025.Q2 Resolution Go to the...

Admin calendar is not responding when creating an event and/or hitting the publish button

legacy Troubleshooting

Issue The admin calendar is not functioning as expected after upgrading. It isn't able to successfully create events and populates the following error on the console: Uncaught...

Site Scope is Not Available in Data Migration Tool and Other Site-Scoped Menus

legacy Troubleshooting

Issue When using the Data Migration tool to import entries into a site-scoped Object, the "Scope" dropdown only displays the "Global" option. A similar behavior is observed in other areas, such as when editing a...

OAuth2 Token sometimes gets 401 response

legacy Troubleshooting

Issue Sometimes users are unable to log in because their OAuth2 tokens receive a 401 "Unauthorized" response. This seems to happen randomly, and the tokens should be valid. Environment Liferay DXP Resolution...

Email Notification fails to deliver when recipient type is set to the Owner role

legacy Troubleshooting

Issue A trigger on a custom object is configured to send an email, but it fails to deliver it when the recipient type is set to Owner. Environment Liferay DXP 2025.Q1 Resolution This is an known issue on this...

Session Timeout Setting Does Not Take Effect

legacy Troubleshooting

Issue After configuring the session timeout in the portal-ext.properties and web.xml files, the session still expires sooner than the configured value. For example, the session expires after 15 minutes, even...

Datasets Are Not Displayed After Upgrading to DXP 2025.Q2

legacy Troubleshooting

Issue After upgrading to DXP 2025.Q2, existing Datasets are not displayed on pages. The Dataset fragment may appear collapsed when editing the page but is not rendered for users. Newly created Datasets are displayed...

Node in Cluster Fails to Start with Deadlock and Circular Reference Errors

legacy Troubleshooting

Issue When starting a Liferay DXP cluster, the node fails to start and gets stuck. The thread dump show a combination of errors, including deadlocks, circular references, and class not found...

Field Group Fields Missing in "Untranslated" View for Non-Default Locale

legacy Troubleshooting

Issue When we check untranslated field group fields in our web content for the non-default locale, they are not visible. Environment Liferay DXP Quarterly Releases Resolution Contact Support and request a hotfix with...

Empty searches return no results using a Text Match Over Multiple Fields blueprint element

legacy Troubleshooting

Issue When a Blueprint is configured with the Text Match Over Multiple Fields element, performing an empty search yields no results. Environment Liferay DXP 7.4 U5+ Liferay DXP Quarterly Releases Resolution Text...

Headless Batch Import: Attachment Field with URL Creates Duplicate Empty File

legacy Troubleshooting

Issue When using the Headless Batch Engine to import Object Entries with an attachment field using a file URL, following the documentation here, we see that it creates duplicate empty files. Environment Liferay DXP...

Despite the fix "Relay state exceeds 80 bytes" error and redirections to IDP

legacy Troubleshooting

Issue Despite the fix "Relay state exceeds 80 bytes" error and redirections to IDP We found this article and had a hotfix with LPS-76246 We found that the fix is not applied correctly. Environment Liferay DXP 7.3...

Asset Publisher Back Button Redirects to a Blank Page Instead of the Previous Page

legacy Troubleshooting

Issue When using an Asset Publisher to display a list of assets, clicking on an asset correctly navigates to a detail page. However, when clicking the 'back' arrow provided by the Asset Publisher on the...

Time-Based Authenticator QR Code Not Populating

legacy Troubleshooting

Issue When trying to set up the QR Code for MFA settings, following this documentation Multi-Factor Authentication Checkers, we've found that the QR code doesn't populate. It should be populating under "Shared...

Sharepoint configuration

legacy Troubleshooting

Issue While configuring Sharepoint integration following this documentation, we are facing the following HTTP 500 internal server error, and found that we have multiple versions of the connector installed....

Google Cloud Translation Fails with "Too many segments" Error

legacy Troubleshooting

Issue When attempting to use the automatic translation feature for an entire page o contents with multiple fields, the process fails. The logs show the following error:...

Not able to see icons in a Spritemap Client Extension

legacy Troubleshooting

Issue After upgrading to 2025.Q1.8, the icons from the Spritemap CX (Client Extension) are missing and requests for the Spritemap have been blocked Environment Liferay DXP Quarterly Release 2025.Q1.8 Resolution In...

Users with permissions to create Collections are unable to select global Document Types

legacy Troubleshooting

Issue Users with permissions to create Collections are unable to select global Document Types when creating a new Manual or Dynamic Collection with the Document subtype. Environment Quarterly Release Resolution Please...

NullPointerException in getArticleDisplay without a ThemeDisplay

legacy Troubleshooting

Issue After upgrading to Liferay DXP 7.4 2025.Q1.0 or a newer version, calling the JournalArticleLocalService.getArticleDisplay() method for a Journal Article located in the Global Site fails if the...

When I click the "Previous" button on checkout, the saved shipping address is not populated

legacy Troubleshooting

Issue I have an issue with the commerce order. I added a product to the cart. I went to the order page where I provided the shipping address, then clicked "Next. On the checkout page, when they click "Previous", the...

Logging to application always taking to home page instead of request url

legacy Troubleshooting

Issue We are encountering an issue where users are consistently redirected to the application's homepage immediately following SAML authentication, even when an alternative page was initially requested. Environment...

Unable to schedule Web Content with past dates

legacy Troubleshooting

Issue As of 2025.Q1, you can no longer edit the "Display Date" field or schedule the publication date for past dates—only for future ones. As a result, you are unable to perform a key use case that used to...

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