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Fixes present in Fix Packs affecting themes are not directly applied to my custom theme

Issue Part of the fixes included in a given Fix Pack can be located within the base themes Unstyled or Styled. Just applying that Fix Pack might not make those changes appear in the custom themes which inherits from those base theme. Environment Liferay DXP 7.0+ Resolution Regenerate the...

New Analytics member's e-mail did not arrive

legacy Troubleshooting

Issue I added a new Analytics Cloud member but the e-mail to log in to the platform or activate the account did not arrive. Environment Analytics Cloud Resolution Make sure that the user has a Liferay account - if they do not have one, ask them to sign up on the Create Account link on...

MySQL client cannot export table into file with INTO OUTFILE directive

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue I am using the MySQL Client of Liferay Cloud and I want to export the contents of a table to a file, with a command like ...

SAML Authentication Issue: Message context was not authenticated when Azure AD as IDP

legacy Troubleshooting

Issue After enabling the SAML, when the user is trying to log in, authentication failed with the following message. ERROR [http-nio-8080-exec-36][BaseSamlStrutsAction:59] org.opensaml.messaging.handler.MessageHandlerException: Message context was not authenticated Caused by:...

Info button is not visible for searched documents with a preview

legacy Troubleshooting

Issue Unable to download the file from search results as it only displays a preview of the file Steps to reproduce Start a clean bundle of Liferay Go to Content & Data -> Documents and Media and upload a PDF file and DOCX file. On the home page, search for the DOCX file, and then select...

Alphabetical order is not working with accented words in Forms

legacy Troubleshooting

Issue Steps to reproduce 1. Create a new form. 2. Add `select from list` field. 3. Add some options. 1. A 2. Z 3. Á 4. Ó 4. In the advanced tab mark "order options alphabetically". 5. Publish the form. 6. Add a forms portlet on a page and configure it to use the form....

Non localized text in 'Select from list' field in Forms

legacy Troubleshooting

Issue Steps to reproduce 1. Create a new form. 2. Add a `select from list` field. 3. Fill, at least, 6 options for this new field. 4. Deploy Forms widget into a page. 5. Click on Select field and assert the text "Search for..." is used as placeholder and aria-label attribute 6. Change...

Workflow immediately trigger when duplicate product is created

legacy Troubleshooting

Issue When we create duplicate product with workflow enabled, the user gets notification without clicking on `Submit for Publication`. Steps to reproduce 1. Enable workflow for commerce products. 2. Go to any existing products. 3. Duplicate the product, enter the name and catalog. 4....

Group not found in the instance during a Remote Staging configuration or publishings

legacy Troubleshooting

Issue Remote Staging configuration or publishing fails with the next error: com.liferay.portal.kernel.exception.NoSuchGroupException: Group 39662 does not belong in company 20097 Environment All versions of Liferay DXP Resolution Check the instance's virtualhost in where you have created...

Unable to move fragments in a page structure

legacy Troubleshooting

Issue When editing a Content Page, it's not possible to move fragments using the tree in the page structure sidebar panel. Environment Liferay DXP 7.3 Resolution Please contact support and request a hotfix with the LPS-133007. Additional Information LPS-133007. , content:...

Image Properties window is no longer available

legacy Troubleshooting

Issue After updating the portal, we noticed that the Image Properties window no longer appears when editing images in a Web Content. Environment Liferay DXP 7.2 with fix-pack-dxp-11-7210 or higher. Resolution This behavior is due to LPS-127058 (included in the portal since Fix Pack 11),...

"Ready for Publication" slider does not work as expected.

legacy Troubleshooting

Issue Steps to reproduce Start a clean bundle of Liferay DXP 7.2 installed with dxp-9 Go to Publishing -> Staging and enable staging for Local Live with page versioning enabled for public and private pages Create a new Content Page and publish it Edit the Content Page and add any basic...

URL of "Link to URL" page not updated during publication.

legacy Troubleshooting

Issue Steps to reproduce Start a clean bundle of Liferay DXP 7.2 installed with dxp-9. Create a new site and enable local staging with pages and documents being enabled to be staged Go to Content & Data -> Documents and Media in the staging site and upload a document. Select the document...

Site Administrator cannot add images of global site to current site's web content

legacy Troubleshooting

Issue Site Administrator cannot see global site and it's content listed when trying to add an image from global site to current site's web content. Steps to reproduce: Log in as admin. Go to the Global site's Documents and Media and upload a basic document (E.g. Sample.png). Create a new...

Logged in segment is not matched for false value.

legacy Troubleshooting

Issue Reproduction steps: Go to Site administration -> People -> Segment Create a new segment called "Not logged in" Put the Session -> Logged in the condition in it and set it to equals - false Create a Content page, put a Header fragment on it Write "Logged in" in it Create a new...

Structure item is not getting saved in Asset Publisher.

legacy Troubleshooting

Issue Steps to reproduce Navigate to default site > Content & Data > Web Content:Structure Add a structure named "test structure" with a "text box" field Add a web content using the structure added in step 2 Navigate to Site Builder > Pages Add a content page Add an Asset Publisher...

Unable to show journal articles

legacy Troubleshooting

Issue We have some troubles when trying to show web contents. Scenario 1: Trying to show a web content in search results page. Some of the web contents in the search result show the error message "An error occurred while processing the template. The following has evaluated to null or...

Repeatable Geolocation field cannot be moved properly

legacy Troubleshooting

Issue Steps to reproduce 1. Start Liferay 7.3 Bundle. 2. Create a new structure. 3. Add a geolocation field and set property to repeatable 4. Create new web content with the above created structure. 5. Repeat the geo field in webcontent. Observed Behavior: When geolocation field is...

Change the GUEST_LANGUAGE_ID cookie to expire Null

legacy Troubleshooting

Issue The Guest language ID cookie in Liferay has a one-year expiration, whereas the undefined cookie in the F5 balancer caused the conflict. Is there a way to modify the Cookie's duration in Liferay? Environment Liferay DXP 7.0 Resolution The...

Document Library does not get deleted from the temp directory after re-indexing when using Amazon S3 Store

legacy Troubleshooting

Issue Steps: Set up Liferay to use Amazon S3 Store Navigate to Site Administration > Content & Data > Documents and Media Upload several documents Perform a re-index of the instance Navigate to [Liferay_Home]/tomcat/temp directory Expected Behavior: To see that the temp directory does...

View permission for the "Guest" is not selected by default

legacy Troubleshooting

Issue When we create WebContent, the permission for guest user is not selected by default. Steps to reproduce 1. Create new basic webcontent. 2. Before publishing, check the permissions of webcontent. 3. We see that permission selector point defaults to site member instead of guest....

NoSuchUserException when setting email address in "To" field of Order Placed Notification Template

legacy Troubleshooting

Issue When placing an order and having an Order Placed Notification Template with an email address in the "To" field, a NoSuchUserException is shown and the order can't be placed. Steps to reproduce: 1. Start a new commerce bundle. 2. Reindex all search indexes. 3. Create a blank site...

Portlet Id changes from Staging to Production

legacy Troubleshooting

Issue ID of the portlet instance is different in the staging environment than in the real environment Steps to reproduce: Add a content editor portlet to a page. Go to staging. In staging: Edit "Configuration" Go to "Advanced styles" tab. Click on the button "Add CSS code for this...

Custom Layout Templates shows source code in Nested Application Portlet

legacy Troubleshooting

Issue Configure the Nested Application Portlet to appear with any of the custom layouts whenever it is used. Instead of the layout's rendering, the source code is shown. Steps to reproduce 1) Deploy the custom layout war file 2) Startup Liferay 7.1 with Fix pack 16 installed 3) Create a...

Liferay as SAML SP fails after switching the URL of the virtual instance

legacy Troubleshooting

Issue SAML configuration hasn't been working since the virtual host of the portal instance changed. Caused by: org.opensaml.ws.security.SecurityPolicyException: Request was required to be secured but was not at org.opensaml.ws.security.provider.HTTPRule.evaluateSecured(HTTPRule.java:126)...

7.4 styled custom themes not working properly

legacy Troubleshooting

Issue When applying a styled based custom theme to a page in 7.4, header and other elements are misplaced and when you click the three elipsis button of a widget, options show up in the incorrect location. Environment Liferay 7.4 and Liferay Theme Generator 10.1.0. Resolution The...

Data Providers are not published to Live

legacy Troubleshooting

Issue A site under Staging has a form and a data provider ready to be published to Live. When publishing to Live, the form and the data provider are selected for publication. Result: The form is shown in Live but the data provider is not. Environment Liferay DXP 7.0, 7.1, 7.2 Resolution...

Runtime CSS minifier creates invalid CSS animation action

legacy Troubleshooting

Issue transition: background-color 5000s ease-in-out 0s; becomes transition: background-color 5000s ease-in-out 0; when minification is used. At build time, the CSS gets compiled, but at the run time, when deployed into Liferay, the output depends on whether the minifier is used:...

Sort order in select file modal of Document & Media is not stored

legacy Troubleshooting

Issue Steps to reproduce: 1. Go to Content & Data > Document & Media and create atleast three folders( name as 2019,2020,2021). 2. In folder 2021, upload a file. 3. Go to Web Content > Structures and create a new structure which contains a Documents and Media field (no template is...

After the publication of child page, summary tab refers to parent page

legacy Troubleshooting

Issue Steps to reproduce 1. Set up vanilla Liferay DXP 7.2 2. Navigate to Control Panel > Configuration > System Settings > Infrastructure >Staging and enable the publication for child pages. 3. Create this layout structure(one parent page and two child pages) Parent -Child 1 ...

Incorrect French translation of the site language change message

legacy Troubleshooting

Issue Steps to reproduce 1. Go to Configuration > Site Settings > Languages and select `Define a custom default language and additional available languages for this site.` and set the French Language as the default one from the Default Language menu. 2. Navigate to Home page and add `fr`...

CKEditor is not displaying full source code text

legacy Troubleshooting

Issue Steps to reproduce 1. Set CKEditor as an editor for WebContent. 2. Start Liferay DXP 7.3 3. Create a new basic WebContent. 4. Write a long text, with multiple lines so that scroll should be visible. 5. Go to Source code and see we can't scroll until the end. Expected Behavior:...

After creating option in product details screen no successful message is appearing

legacy Troubleshooting

Issue No success/failure message is coming for adding a new option in product detail screen. Steps to reproduce 1. Create `Minium` site. 2. Go to any product. 3. Create option, after creating the option no successful message is coming. Expected Behavior: Success message is showing after...

Saving the segment causes StackOverflowError in Elasticsearch

legacy Troubleshooting

Issue Selecting a condition as parent organization in Organization segment contributor is not working when there are more sub-organizations Steps to reproduce: Create an Organization Create 1800-2000 sub-organization for the above created organization. Create a Segment by dragging...

Fragment editable values can create history entries without changing

legacy Troubleshooting

Issue When users drag a fragment onto the content page, it appears to be edited, even though they aren't editing anything about the fragment. Steps to Reproduce: Add a Content Page Place a Paragraph fragment on it and press Publish Open the Content Page again for editing Double click on...

I cannot add images in CKEditor

legacy Troubleshooting

Issue When I try to add an image in a basic web content, the image selection pop-up gets blocked and the Add and Cancel buttons do not work, and therefore the image cannot be added. Environment Liferay DXP 7.0 Fix Pack 58 Resolution Please install Liferay DXP 7.0 Fix Pack 60+ Or request...

While saving the SKU as a "draft" the base price becomes zero

legacy Troubleshooting

Issue Steps to reproduce 1. Create a `Minium` site. 2. Go to any product. 3. Navigate to SKU tab in product detail screen. 4. Change the base price of SKU. 5. Click on save as draft. Expected Behavior: The base price is changing to zero while saving SKU as a draft. Observed Behavior: The...

Expand the available special characters for passwords

legacy Troubleshooting

Issue If you have a password policy enabled where the users must have special characters in their passwords certain characters that are not allowed such as "&" or "%". You will get the following error message when you are trying to use them in a password: That password must contain at...

DXP fails to send email notification after new form entry is added using headless API

legacy Troubleshooting

Issue Creating a new form entry using headless API fails to send a new email notification New entries are added but no email notification is sent Following logs are shown: 2021-09-16 17:15:35.377 ERROR [http-nio-8080-exec-1][DDMFormEmailNotificationSender:99] Unable to send form email...

Tags are not returned in search unless complete name is entered

legacy Troubleshooting

Issue While searching for multi-word tags, returns no result if only one word is entered. Steps to reproduce 1. Set up vanilla Liferay DXP 7.2 2. Navigate to categorization > Tags. 3. Create few tags(test, test1, test2). 4. Navigate to Content & Data > WebContents 5. Add a new `Basic Web...

I cannot create a Style Book with error Unknown column 'uuid_' in 'field list'

legacy Troubleshooting

Issue When I try to create a new Style Book, the portal displays the error "An unexpected error occurred with the publication process. Please check your portal and publishing configuration". The portal log shows the following error: ERROR...

Can I have different Fix Pack levels in a remote Staging environment?

legacy Troubleshooting

Issue We are in the process of upgrading our portal to a higher Fix Pack and I was wondering if there is any issue with having the Staging environment with the new Fix Pack and the Live environment with the current Fix Pack. Environment All Liferay versions Resolution When applying...

Site Template propagation fails with "MySQLIntegrityConstraintViolationException: Duplicate entry" error

legacy Troubleshooting

Issue When changes are done to a page in a site template, the changes are not applied to the derived pages on the actual sites, instead, an exception is thrown: ERROR [liferay/background_task-8][JDBCExceptionReporter:234] Duplicate entry '36912-36232-/test-1-0' for key 'IX_C753170C'...

How to prevent an AD user from logging into Liferay using the old password if LDAP authentication cannot set to be required

legacy Troubleshooting

Issue After the user changes the password in Microsoft Active Directory (AD), the user can still log into Liferay using the old password. If enabling "Required" option, the issue can be resolved. But users created manually in Liferay (not imported from AD) can not sign into Liferay...

Unable to edit fragment when data-lfr-editable-id is being dynamically generated

legacy Troubleshooting

Issue When a fragment has the data-lfr-editable-id being dynamically generated, if we redeploy this fragment, it is not possible to edit these fields. Environment Liferay DXP 7.3. Resolution Please contact support and request a hotfix with the LPS-141943. Additional Information Fragment...

Unexpected operator and Bad substitution errors executing the patching-tool

legacy Troubleshooting

Issue When you try to execute the patching-tool, the following errors show up: $ sh ./patching-tool.sh patching-tool.sh: 13: [: unexpected operator patching-tool.sh: 13: [: unexpected operator patching-tool.sh: 13: [: unexpected operator patching-tool.sh: 22: Bad substitution Environment...

Builds are failing with d2 DXP images

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Jenkins build is failing for docker image version d2.x.x with the below error. Nov 01 01:04:10.250 build-9830 liferay[build] ...

The data on the Analytics Cloud dashboard is not visible

legacy Troubleshooting

Issue Why isn't data showing up on the AC dashboard despite the fact that the AC-DXP connection is set up correctly? Environment Liferay DXP 7.3 with Fix Pack 1 Liferay DXP 7.2 with Fix Pack 11 Liferay DXP 7.1 with Fix Pack 21 Liferay DXP 7.0 with Fix Pack 97 Resolution While working...

Patching Tool 'support-info' command

legacy Troubleshooting

Issue Trying to run the 'support-info' command using the patching tool, but nothing happens. But there is no output, and there is no error. How can users find out about modules? Environment Liferay DXP Patching Tool 3.0.19+ Resolution The 'support-info' command has been removed from...

How to resolve slow Liferay PaaS build times when including many React modules

Troubleshooting

Issue After adding more frontend React modules to our Liferay Workspace, we're seeing consistent PaaS build failures due to timeouts. As a workaround, builds now succeed after configuring LCP_CI_BUILD_TIMEOUT_MINUTES to be multiple hours instead of the default 30 minutes. However, when...

How to enable "Look and Feel" option in Portlets

legacy Troubleshooting

Issue Unable to see the Look and Feel option for the Portlets. Environment Liferay DXP. Resolution Set the value of the portlet.css.enabled property to true (default value). This way, Look and Feel will be visible again. Additional Information Portal Properties., content:...

Figure and figcaption tags are getting removed in blogs

legacy Troubleshooting

Issue Figure and figcaption tags are getting removed while switching from code view to text view in blogs Environment Liferay DXP 7.2 FP11 Resolution It is a known issue and has been fixed in Liferay DXP 7.2 FP13. If the hotfix is required for this issue, please create a support ticket...

Google’s Cloud Storage (GCS) bucket support.

legacy Troubleshooting

Issue Google’s Cloud Storage (GCS) bucket support. Environment Liferay DXP 7.2 SP5 Resolution This feature will be merged in the upcoming fix-pack. Hence, please check the LPS-137265 Please create a support ticket requesting the hotfix by attaching the patch details by generating the...

Adding a widget page from a page template in the page tree adds it only to root node

legacy Troubleshooting

Issue Steps to reproduce Go to Design > Page Templates > Page Templates Add a collection Add a content page template under the collection Navigate to Site Builder > Pages > Pages Click "+" button to add a child page to the Home page Click "Basic Templates" Click on the collection added...

OPTION requests trigger exceptions in JSResolveModulesServlet

legacy Troubleshooting

Issue Steps to reproduce: Start a 7.3.10-dxp-1 bundle Use curl to simulate an option request (install curl and on a separate console use the following command while the portal is running): curl -X OPTIONS...

Link to page field's URL doesn't work if you don't select a page

legacy Troubleshooting

Issue Steps to reproduce: Start a 73x bundle Create a structure with a Link to page field in it Create a template for the structure Create a web content from it, don't select anything in the field Put the web content on a page Hover your mouse over the link, open it Current behavior: URL...

While Duplicating product, SKU which are generated using Options, become Inactive

legacy Troubleshooting

Issue Steps to reproduce: 1- Create a product, Add a Option with at least 2 values and mark this option as SKU Contributor 2- Go to SKU tab and generate all SKU. 3- Add some details like prices on SKUs and publish 4- Now duplicate this product 5. On new product go to SKU tab and see...

WebContent display links are not exported after caching

legacy Troubleshooting

Issue Steps to reproduce 1. Start 7.2 Vanilla bundle. 2. Create a web content with an image in its content field. 3. Place a web content display portlet to the page. 4. Select the action buttons of the portlet and make an export. 5. Checkpoint: Everything should be find, you .lar should...

From staging to live, active experience has not been published

legacy Troubleshooting

Issue The new content page experience does not get published, and this issue does not arise with DXP 7.2 fix pack 13 (for patching tool info) Steps to reproduce: 1. On Liferay fix pack 9, add and publish a new content page 2. Activate local live staging 3. Switch to the staging view of...

"IOException: parseAlgParameters failed: ObjectIdentifier()" error on startup after securing connection to Elasticsearch with PKCS#12 certificate generated with a higher major version of JDK

legacy Troubleshooting

Issue Liferay DXP does not start up after securing the connection to Elasticsearch and, more specifically, after generating the Elasticsearch certificate .p12 using the keytool in a JDK with a higher major version than the one in which Liferay DXP is running. For example: Liferay DXP is...

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