Site Search - Liferay Learn

"npm ERR! signal SIGTERM" in Backup Service

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue After deploying a new Backup service, the following error...

Blank screen is seen after password reset

legacy Troubleshooting

Issue A blank screen (with url http://localhost:8080/c) is seen after user password is reset. The expected behavior after password reset is for users to A) be successfully redirected to Liferay home page and B) remain...

Thumbnails not generated for .tiff files

legacy Troubleshooting

Issue Files with extension .tiff do not have their preview image nor the thumbnails generated when being uploaded to Liferay DXP. Environment DXP 7.3.x DXP 7.4.x Resolution A hotfix can be requested with...

'User must first login through portal xxxxx' error when using WebDAV

legacy Troubleshooting

Issue When using WebDAV with an SSO, changing the password on your Liferay account causes the digest in the User_ table to be wiped and changed to null. This causes the error "User must first login through the portal...

AssetEntryQuery returns empty results for the className User

legacy Troubleshooting

Issue We found that AssetEntryQuery always returns an empty result when the className is set to "User". Is this an intended behavior? In order to replicate, change "xxxxx" to a valid userId and run the following...

Look and Feel Configuration popup is missing

legacy Troubleshooting

Issue The 'Look and Feel Configuration' popup with the custom plugin is blank or missing, even though the same is working fine in update 25 of DXP 7.4. Environment Liferay DXP 7.4 Resolution The observed behavior...

Dynamic Data Mapping permissions no longer available in Define Permission for a regular role

legacy Troubleshooting

Issue After creating a new regular role, we are no longer able to get to: Dynamic Data Mapping > Dynamic Data Mapping Structure or to Dynamic Data Mapping > Dynamic Data Mapping Template So, the "Dynamic Data Mapping" menu...

Loading a module to nginx

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We need to load a module for restricting IP accesses...

LDAP users are not being added to portal upon sign in and cannot sign in

legacy Troubleshooting

Issue LDAP users not getting created upon sign in, preventing authentication and resulting in errors similar to: ERROR [https-jsse-nio-8443-exec-1][AutoLoginFilter:256] Current URL /portal/ generates exception:...

OAuth2 Scopes list long text shifted over

legacy Troubleshooting

Issue When viewing the OAuth 2 administration> Scopes page as a regular admin in a virtual instance, longer text and their checkboxes are shifted over. Environment 7.4 Resolution Update to 7.4 u53+ LPS-168507,...

Is it possible to edit a file using the Liferay service shell console?

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When attempting to edit a file using commands like...

Navigation showing wrong page hierarchy

legacy Troubleshooting

Issue After creating public and private pages in DXP 7.3 and then creating a Master Page Template Design and a Display Page Template Design with the private pages, you should be able to see private pages in the...

Liferay Learn (learn.liferay.com) is not loading properly or looks distorted

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Liferay Learn (learn.liferay.com) is not loading properly and...

Login fields are greyed out in 7.4 after upgrade with dl.store.impl specified in 7.4 upgrade tool

legacy Troubleshooting

Issue After setting dl.store.impl= in portal-upgrade-ext.properties and using the upgrade tool to upgrade from 7.0 to 7.4, login fields are greyed out in 7.4. Environment 7.4 Resolution Double check your upgrade...

Filtering by date is not working in API explorer

legacy Troubleshooting

Issue Filtering by date is not working in API explorer. Results return no objects and there are errors in the log similar to: java.lang.UnsupportedOperationException: Unsupported method getColumn with field name...

Fragments with Accent or Special Characters in Title Fail to Export

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When attempting to export a fragment with a name...

Searched text is not highlighted while using Wiki under configuration in search portlet

legacy Troubleshooting

Issue While searching for a content of Wiki Portlet in search tool having only Wiki as Current configuration, searched text is not highlighted. Steps to reproduce: 1. Start Liferay DXP 7.4 U30. 2. Create a wiki...

Users see the message "Redirecting to your identity provider" before redirecting to OKTA login screen

legacy Troubleshooting

Issue The guest user observed the message "Redirecting to your identity provider" showed up before the OKTA user login screen showed up. The behavior just happened after upgrading the environment to 7.4 Update 56. We don't...

Problem when using moin.ai Chat Provider

legacy Troubleshooting

Issue We receive an Error after inserting Moin.ai Javascript on a clean page. Environment Liferay DXP 7.4 Resolution Currently, moin.ai is not a supported Chat Provider. Please find more information and...

Unable to import LAR files if the site has structures with fieldsets inside them

legacy Troubleshooting

Issue We are trying to import a LAR from one instance to another. We are noticing that if the LAR has structures which include fieldsets the following error is getting thrown while importing the LAR and the process is...

Patching tool fails

legacy Troubleshooting

Issue Patching tool commands fail with below error even when a new hotfix is placed inside patches folder: "The command has failed. Please see the log for details." Environment Liferay DXP 7.0 Liferay DXP 7.1...

Double clicking the accent key in the template editor crashes the entire page

legacy Troubleshooting

Issue When accidentally double-clicking the accent key in the template editor using a browser with Windows, to try to write for example "á", the portal hangs and nothing can be done except exit the page....

Headless Endpoint WorkflowInstance Change Transition Not Working

legacy Troubleshooting

Issue When trying to use endpoint '/o/headless-admin-workflow/v1.0/workflow-instances/{workflowInstanceId}/change-transition' to approve and reject workflow tasks using the headless endpoint we are getting 400...

MethodPropertyAccessor not found

legacy Troubleshooting

Issue The "module-hbm.xml" file generated by Service Builder has references to com.liferay.portal.dao.orm.hibernate.MethodPropertyAccessor instead of com.liferay.portal.dao.orm.hibernate.LiferayPropertyAccessor, with...

Websphere and Liferay Update 64, icons not displaying.

legacy Troubleshooting

Issue When using Liferay 7.4 Update 64 with Websphere 9, the eye icon(Toggle Controls icon) is in the wrong place and makes it so that you are not able to edit the page. Environment Liferay 7.4 update 64 IBM Websphere...

Error 400: Input is invalid JSON when making certain requests from Swagger UI

legacy Troubleshooting

Issue When you execute a PUT method from the Swagger UI, such as (this is the request generated from the UI): url -X 'PUT' \ 'http://localhost:8080/o/headless-delivery/v1.0/documents/183873/permissions' \...

Unable to single publish web content after LAR import to staging enabled site in 7.2

legacy Troubleshooting

Issue In 7.2, after importing a LAR file to a staging enabled site, single publish of web content does not propagate to live successfully, and content in the live site remains unchanged Environment DXP 7.2 Resolution...

Filter on Product List UI does not show all category

legacy Troubleshooting

Issue Not all categories appear when filtering the product list Steps to reproduce: 1) Create a few categories with a hierarchy up to level 3 or 4. 2) Navigate to Commerce> Products> select the 'Filter' 3) Select...

The first repeatable field in a web content cannot be removed

legacy Troubleshooting

Issue Unable to remove the 1st repeatable element Steps to reproduce: 1) Start the DXP server 2) Create a new structure > add a Text field > set Repeatable to Yes > save the structure 3) Start creating new web...

Checked Sites become unchecked at Instance Settings > Analytics Cloud

legacy Troubleshooting

Issue At Instance Settings > Analytics Cloud, when a new site is checked on the first page and another site is selected on a subsequent page, the first site becomes unselected after saving the modification. How can any...

Unable to bind to the LDAP server javax.naming.AuthenticationException: [LDAP: error code 49 - Invalid Credentials]

legacy Troubleshooting

Issue Unable to connect to Open LDAP in DXP due to the following UI error Environment Liferay DXP 7.4 Resolution These errors typically occur when Liferay is unable to communicate with LDAP or when mapping mistakes...

Video fragment using different languages

legacy Troubleshooting

Issue If you add a video fragment using two different languages (english and then chinese, for example) the actual behavior you will see is that the page with english locale will display the other language video...

Pages using template have a different URL showing in sitemap.xml

legacy Troubleshooting

Issue When crating pages or web content using a page template the URL that is generated contains a "w" character. When checking the sitemap, this pages are being referenced using the character "-" instead of...

Xuggler cannot generate thumbnail for videos with more than 2 audio channels

legacy Troubleshooting

Issue For videos with more than 2 audio channels, Xuggler does not generate thumbnail and throws an error: 2023-02-16 10:48:35.507 ERROR [main][xuggler:105] Error: inputChannels > 2; unsupported...

JavaScript Errors when deleting newly added data to 'Custom Excluded Paths' field in 'Frontend SPA Infrastructure'

legacy Troubleshooting

Issue After data has been entered into the Custom Excluded Paths field in the Frontend SPA Infrastructure, deleting that data results in the following JavaScript errors in the browser console: Uncaught Error: No route...

Unable to select the empty vocabulary

legacy Troubleshooting

Issue The user is not able to select the empty vocabulary on the modal. Step to reproduce: 1) Add a new site 2) Add two vocabularies 3) Add a category under one vocabulary 4) Open the category ellipsis menu 5) Move...

Conditional workflow is breaking

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.4 2. Navigate to Control Panel > Applications > Workflow > Process Builder > Workflows > Add Conditional Workflow(attached). 3. Apply conditional workflow on...

The image version has been changed, but the image remains the same

legacy Troubleshooting

Issue The image does not change, but only the versions do. Steps to reproduce: 1) Navigate to Content and Data > Documents and Media 2) Upload an image 3) Do check out and download it 4) Click three dots (Action...

Filter option under Content exports all data

legacy Troubleshooting

Issue Under Content, filtering the data based on the available options exporting all the data. Environment Liferay DXP 7.x Resolution While exporting, the contents are filtered based on the date range but...

The Sort widget does not return accurate results on the first try

legacy Troubleshooting

Issue Some inconsistencies in the sort widget's behavior Steps to reproduce: 1) Create 3-4 web contents with the keyword 'test' at different time intervals to see the time difference in their creation. 2) Create a...

Elasticsearch cluster health status is Red

legacy Troubleshooting

Issue The elasticsearch server cluster health status is red with the below error in the logs elastic search logs and noticed the below information. Failed to execute phase [query], all shards failed Failed...

Import failed with duplicate layout page template

legacy Troubleshooting

Issue The import process failed with the below error 2023-01-02 06:33:32.734 [liferay/backgroundtask-4]...

Fragment with a dropzone doesn't work with the original dropzone in the master page

legacy Troubleshooting

Issue If we create a fragment with the tag <lfr-drop-zone> and include it in a master page, when dragging the original dropzone to the fragment it is not possible to include other components in this area....

"Not Found" message on the details page of a product when its localization differs from the user's localization

legacy Troubleshooting

Issue When a product is created, the product localization is set to Default Catalog language (e.g.: en_GB) If a user with a different localization setting (anything other than en_GB in this example) accesses...

java.lang.ClassCastException: class com.liferay.util.axis.SimpleHTTPSender cannot be cast to class org.apache.axis.Handler error when using axis library to call an external web service

legacy Troubleshooting

Issue We have implemented a custom code in an OSGi module that uses the Apache Axis client and is trying to invoke an external SOAP web service. When we try to call the external service, a ClassCastException error is...

Asset Publisher Page selector doesn't work

legacy Troubleshooting

Issue When I try to change the Page number in the combo box of the Asset Publisher, It always remains on the same page. Environment Liferay DXP 7.2 Fix Pack 14 or below Liferay DXP 7.3 Fix Pack 2 or below Resolution For...

Fragment and page templates with Japanese titles fail to export.

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Please be aware that the page you are viewing has been...

Error when updating SEO information after changing localization language

legacy Troubleshooting

Issue It is not possible to update SEO settings after changing the portal language. The message Error: Your request failed to complete is reported in the UI and we see the following error in the log: No render...

How to update moment.js library

legacy Troubleshooting

Issue For security reasons we need to update the moment.js library from version 2.24.0 to version 2.29.4 How do I update the moment.js library in Liferay DXP? Security vulnerabilities in moment.js 2.24.0:...

Related Assets widget not showing articles from other sites.

legacy Troubleshooting

Issue Expected Result - When I add an asset to the Related Assets widget all related assets from the main Asset Publisher are visible in the widget. Observed Result - The Related Asset widget only shows related...

JournalArticleLocalServiceUtil.updateArticle(JournalArticle) does not update the translation of my Web Content's title programmatically

legacy Troubleshooting

Issue The direct modification of the title through JournalArticle object by manipulating the titleMap variable does not alter the Web Content's title when calling...

Liferay UI Panel - collapsed attribute by default

legacy Troubleshooting

Issue After trying to use Liferay UI panels in a default collapsed state, the attribute does not seem to be working. If I put the following example code in a widget template the panel will appear as extended by...

Site Friendly URL not available

legacy Troubleshooting

Issue I try to change the friendlyURL of one site to "site01" and I can't, it returns the error: Error: Please enter a unique friendly URL. Site and site01 site01 have the same friendly URL. Checking the rest of...

Portlet options lost after upgrading to 7.4 U51+

legacy Troubleshooting

Issue After upgrading to 7.4 Update 51+, the Export/Import, Configuration or Remove portlet options are lost. This error does not happen if the Classic Theme is applied. Environment Liferay 7.4 Update 51+...

Webhooks not being created with GitLab due to GitLab connection to Jenkins

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Webhooks are not being created when trying to connect a GitLab...

Order Id is not searchable on 'On-Order' Tab in Inventory portlet

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.4. 2. Navigate to Catalog Page > Account Management. 3. Create a business account and place 2-3 orders individually. 4. Navigate to inventory and go inside the...

Duplicate product name is not saving

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.4 2. Navigate to any existing product. 3. Click on the ellipsis action button > Duplicate > Provide any name to the product. 4. Choose catalog from the drop-down....

jodd.bean.BeanException is thrown when user clicked on 'Submit for publication' inside discount portlet

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.4 2. Navigate to Control Panel > Applications > Workflow > Process Builder > Configuration > Edit Commerce Discount and apply Single Approver workflow. 3. Navigate...

StackOverflow error happens when add too many fragments into their DropZones

legacy Troubleshooting

Issue StackOverflowError when loading a page with many fragments Steps to reproduce: 1) Create a new Page 2) Add container Fragment 3) Add approximately 110 Fragments within the container 4) Publish the Page...

Segment not working with request parameter option

legacy Troubleshooting

Issue Segment not working using Request Parameters filed. The issue can be replicated using Widget Page as well as Content Page. Steps to reproduce: Create a Blank page named "test" Create a Basic Web Content Go to...

Search Results