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"Inconsistent patch level detected" error occured in the logs
Troubleshooting
Issue The following error occurs in the logs due to an inconsistency in patch levels: Example 1: ERROR [server.startup : 2][PatcherImpl:204] Inconsistent patch level detected WARN [server.startup :...
Hotfix created for 2025.Q1.X won't install
legacy Troubleshooting
Issue A hotfix created for 2025.Q1.X won't install even though it is being installed on the required version. The following information appears in the patching-tool info file. Product information: * DXP version:...
Restricting the Guest Role's Access to the Home Page
Troubleshooting
Issue When trying to change the view permission of a page it's not possible to do it for the Guest role in the first page: it shows as non-interactive. Environment QR 2024.Q3, 2024.Q4, 2025.Q1 Resolution This is...
Unable to Provision Users via SCIM
legacy Troubleshooting
Issue User provisioning via SCIM is failing. Liferay logs indicate a permission error: ERROR [org.wso2.charon3.core.protocol.endpoints.AbstractResourceManager] Unable to provision a portal user for null...
Impersonation Clashes with Cached Web Content Templates
legacy Troubleshooting
Issue Web Content Templates can be configured for caching to boost performance. When not cached, the generated HTML is rendered for each request. When cached, the generated HTML is stored in the cache and...
How to preserve the structureId and formId during export/import to avoid mismatches between environments?
legacy Troubleshooting
Issue When we export/import web content articles and forms, their IDs sometimes change.  How to preserve the structureId and formId during export/import to avoid mismatches between environments? Environment...
Liferay instance node going into hang mode - Failed to validate connection
legacy Troubleshooting
Issue Liferay instance node goes into hang mode and the following error appears: HikariPool-1 - Failed to validate connection ... (This connection has been closed.) ... Possibly consider using a...
Insufficient Permissions to Access Folders When Uploading Documents to Web Content
legacy Troubleshooting
Issue Users with a role other than Administrator, for example, the "Editor" role, receive a permissions error when they try to access folders within Documents and Media while uploading a document to Web Content. The...
'External Reference Code' field on the UI
legacy
Issue An 'External Reference Code' for the 'Address' field on UI is required since it is already there in the database for the entity. Environment Liferay DXP 2024.Q1 Resolution LIferay has started working on this...
The assignments are missing between roles and user groups when transfer from one enviornment to another
legacy Troubleshooting
Issue The export/import of UserGroups and Roles does not contain the assignments between roles and user groups. So when 'transporting' the user groups and roles from one stage (or backup) to another stage (new...
DuplicateFileEntryException on Virtual Instance Startup
legacy Troubleshooting
Issue A `DuplicateFileEntryException` error occurs when starting a clustered DXP instance after a virtual instance is created, even if the file already exists in the Document Library. The error, seen in the...
Unable to see the add button to create a new language override key
legacy Troubleshooting
Issue When create a new user and assigning that user to a newly created regular role, then the add button to create a language override key is not visible to that user. Steps to reproduce: 1. Navigate to Control...
There are repeated languages that can't be modified in the Localization settings
legacy Troubleshooting
Issue The default language for the site is shown repeated several times in the column of Current languages in Site Settings > Localization > Languages. It can also happen for the instance in Instance Settings >...
Avoid last name field being mandatory when creating users
legacy How To
Issue When creating new users, some fields (such as first name and last name) are mandatory, marked with a red asterisk. How can one specify the mandatory fields? Environment Quarterly Release 2024.Q1, 2024.Q2,...
Users are redirected to home page on SAML sign-in in a clustered environment
legacy Troubleshooting
Issue Users are sometimes redirected to the home page on login rather than their page of entry. The environment is clustered with SAML authentication, and the property auth.forward.by.last.path is set to true....
I cannot disable the execution of Groovy scripts in Server Administration
legacy How To
Issue Despite disabling Groovy scripting in System Settings > Security section > Script Management, Administrators are still able to execute Groovy scripts in the Server Administration > Script tab. Environment...
Session keeps extending itself indefinitely in Page Edit Mode
legacy
Issue When a user leaves a Page idle in Edit mode for a long time, the session keeps extending itself indefinitely, and the user is never logged out. Environment Quarterly Releases Resolution This is the...
Cannot access .zip file error occurs when installing a hotfix with Patching Tool
legacy Troubleshooting
Issue When I try to install a hotfix in my environment I get the following error:  Installing hotfix-3... Cannot access .zip file: ../osgi/portal/com.liferay.portal.zip.jar: java.nio.file.NoSuchFileException:...
SCIM API is not working as expected to link existing users to SCIM Client
legacy
Issue I'm unable to use the PUT API to update users as linked to the SCIM Client. I'm not able to add new users and then update them using the PUT API linking them to the SCIM client. Environment 2024.Q1+ Resolution...
Group Memberships are being removed after signing in via SAML after upgrading to 2024.Q2 from 2023.Q4
legacy Troubleshooting
Issue We have observed that some users's existing group memberships are missing after they login via SAML(Okta). Environment Quarterly Release 2024.Q2 Resolution This is due to the change reported in these articles:...