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Is it possible to relate a user to an event from Analytics Cloud's Data Exports?

Issue When comparing the Events and Individuals report, how can we determine the specific user that is associated with an event? The “userId” data from the Events export never matches up with the “demographics.uuid” or “id”...

Email for activation of Analytics Cloud is delaying to arrive

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We've activated the Analytics Cloud account through the...

Clicking Back in Edit Mode leads to Error Page

legacy Troubleshooting

Issue When editing a content page in our environments, trying to exit using the back arrow leads to an Error page and a NullPointerException when rendering the page. On the url, the parameter...

A/B testing is not showing data in Analytics Cloud

legacy Troubleshooting

Issue We are currently running an A/B test. The entire team is hitting the page and we've noticed that no data has been flowing over to Analytics Cloud. Environment 7.4 DXP Analytics Cloud Resolution When...

Changes to SEO page options resets custom theme

legacy Troubleshooting

Issue Making any changes to the SEO robot options resets the custom theme, any imported font, and the favicon. Steps to Reproduce: Add a custom theme, favicon, and google font to the page configurations,...

How to implement segmentation by geolocation?

legacy How To

Issue I want to apply a user segment based on a geolocation condition. Is it possible? Environment Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4 Resolution DXP 7.4 u44+ Since Liferay DXP 7.4 u44+, this functionality...

502 Bad Gateway on traffic from https://px.ads.linkedin.com

legacy Troubleshooting

Issue The browser console is showing a 502 Bad Gateway on traffic from https://px.ads.linkedin.com, specifically https://px.ads.linkedin.com/collect?v=2&fmt=js&pid={PID}&time={TIMESTAMP}&url={URL} Environment Liferay DXP...

Should the themeDisplay.getCanonicalURL() function return a canonical URL on a HTML page?

legacy

Issue When a custom canonical URL is configured on a HTML page, running themeDisplay.getCanonicalURL() in the browser console returns the friendly URL instead. Environment Analytics Cloud Resolution The getCanonicalUrl...

Time filter gets reset when navigating away from Dashboard

legacy

Issue The selected time filter gets reset when navigating between dashboards. Steps to Reproduce: Navigate to the Sites dashboard. Change the Activities card to “Last 24 hours”. Click the Pages tab. Navigate back to the...

Does Analytics Cloud track content accessed through headless API?

legacy

Issue If we download content through headless API, is it tracked by Liferay Analytics Cloud? Environment Analytics Cloud Liferay DXP 7.0+ Resolution Analytics Cloud was designed to track users who visit the site...

Does Analytics Cloud track users who log in using the OAuth login API of Liferay?

legacy

Issue Does Analytics Cloud track users who log in using the OAuth login API of Liferay? Environment Analytics Cloud Liferay DXP 7.0+ Resolution It does not matter how the user logs in, Analytics Cloud treats the...

Admin UI breaks after changing site default language

legacy Troubleshooting

Issue After changing a site's default language to a non-English locale and disabling English (United States) support, the Admin UI breaks. The issue occurs when the "Use Localized URL" option is selected in...

How to Get Website Availability Report for PaaS

legacy

Issue I would like to request a Website Availability Report from Liferay. It should include overall uptime, downtime, incident reports. Environment Liferay PaaS Resolution Liferay monitors API uptime. A report...

Sitemap exceeds 50000 limit

legacy Troubleshooting

Issue Sitemap should not generate with more than 50,000 entries or 50 MB in size (this is Google standard). Steps to reproduce: Run the following Groovy script: def company =...

Configuring a segment using variable model device or brand does not work

legacy How To

Issue After configuring a new segment using variable model device or model brand is not taking action Environment DXP 7.3+ Resolution This kind of variable has been deprecated starting in 7.3 You can...

Why segments are displayed in the Global scope and how to sync them to the Site scope?

legacy

Issue Currently, new segments are imported into the Global scope and not the Site scope when the segment is created in Analytics Cloud and imported into Liferay. How can segments be imported into the site scope?...

Unable to request creation of a workspace in Analytics Cloud

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue I'm accessing the Customer Portal but I don't see the ''Finish...

When a Friendly URL is created the redirection is temporal (302) when it should be permanent (301)

legacy

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When a Friendly URL is created the redirection is temporal...

Invalid Canonical URL for a page

legacy Troubleshooting

Issue A page with the URL "/test" should have a canonical URL of /test. But all canonical URLs are shown as "/" for all pages. Steps to Reproduce Create a new empty page "test" (type and content does not matter)....

How to force syncing between Liferay DXP and Analytics Cloud?

legacy How To

Issue You want to force a sync at any given time Environment Liferay DXP Analytics Cloud Resolution The only way to force sync is to update the AC contacts configuration, as per described here. If syncing all...

How often does the sync process happen between Liferay DXP and Analytics Cloud?

legacy

Issue How often does the sync process happen between Liferay DXP and Analytics Cloud? Environment Liferay DXP Analytics Cloud (Token-based connection) Resolution Sync happens every hour. , content: Issue...

I cannot sync my Contacts to Analytics Cloud

legacy Troubleshooting

Issue I connected Liferay DXP and Analytics Cloud successfully In Analytics Cloud I navigate to "Configure Data Source" I selected the Sites and Users to sync The process gets stuck at "Syncing - 50.00% Completed"...

Server is shutting down after deploying any sample plugin

legacy Troubleshooting

Issue When deploying the sample plugin, the server is shutting down with the following error. 2019-06-25 12:33:36.955 ERROR...

How to find whether the Liferay bundle is Community Edition or Enterprise Edition

legacy How To

Issue How to find whether the Liferay bundle is Community Edition or Enterprise Edition Environment Liferay Portal 6.x Liferay DXP 7.x Resolution There are four ways to find whether the bundle is CE or EE:...

javax.portlet.PortletException: Error occurred during request processing: Bad return type

legacy Troubleshooting

Issue javax.portlet.PortletException: Error occurred during request processing: Bad return type exception throws with the custom spring module after updating the fix pack to dxp-11 and / or higher. When deploying...

How to Configure PaaS to Push Metrics to Dynatrace Account

How To

Issue What is the correct way to configure our new PaaS environment to push metrics to a Dynatrace account? Environment DXP 7.4 Resolution Set the following environment variables in LCP.json ...

Implementing strict rules for virtual hosts and friendly URLs

legacy Troubleshooting

Issue Having the different URLs for the same content could potentially impact SEO by affecting how pages are indexed. Even when a virtual host is defined for a site, it is possible to access that site...

How to Add Default Custom Meta Tag Keys to Each Page

legacy

Issue When creating new pages, the same custom meta tag keys have to be manually added every time through the Custom Meta Tags option. Is there a way to automate this process and have these keys pre-filled within...

Logged in segment is not matched for false value.

legacy Troubleshooting

Issue Reproduction steps: Go to Site administration -> People -> Segment Create a new segment called "Not logged in" Put the Session -> Logged in the condition in it and set it to equals - false Create a Content page,...

How to hide a site from indexing robots

legacy How To

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue How to disable robots in some pages and how to disallow the...

After upgrading from GA1, the Analytics Cloud option is no longer available in the DXP UI

legacy Troubleshooting

Issue After upgrading the environment from GA1 to SP1(fix pack 1) as per the guidelines, the Analytics cloud option is not available in Control Panel > Instance Settings ('Analytics Cloud' does not appear in the...

Analytics Cloud Connector NullPointerException

legacy Troubleshooting

Issue An Analytics Cloud issue has been discovered in Liferay DXP 7.2 where the Analytics Cloud Connector throws a NullPointerException which may prevent it from operating properly. This behavior will occur in the...

Leverage browser caching in Liferay

legacy

Issue Leverage browser caching in Liferay Environment Liferay Portal 6.2 Resolution The query is regarding the SEO implementation and falls beyond the scope of Liferay support. Additional Information Article: Leverage...

How to implement Accelerated Mobile Pages (AMP) in Liferay?

legacy

Issue How to implement Accelerated Mobile Pages (AMP) in Liferay? Environment Liferay DXP 7.2 Resolution Accelerated Mobile Pages are not supported in Liferay as of now. However, there is already a feature request in...

Media files published in the Media Gallery widget are not being tracked by Analytics Cloud

legacy

Issue Media files published using the Media Gallery Widget are not being tracked by the Analytics Cloud Environment Liferay DXP Analytics Cloud Resolution This is the intended behaviour. The widget Media...

Is all the pending data synced at once between Liferay DXP and Analytics Cloud?

legacy

Issue How it happens the sync between Liferay and Analytics Cloud (AC)? Environment Liferay DXP Analytics Cloud (Token based connection) Resolution When the sync happens, it grabs all pending data and sends...

Is there any limitation on the number of Properties or Data Sources in Analytics Cloud?

legacy

Issue Is there any limit on how many data sources and properties I can add to my Workspace in Analytics Cloud? Environment Analytics Cloud Resolution There is no limit on how many data sources and...

How Can I Include Both AND and OR Variables in User Segments?

legacy

Issue I would like to create User Segments which include some roles and exclude others. For example, I would like a segment which includes either roles X or Y, but not roles A, B or C. In order to do this, I need...

What is the maximum time frame of a VPN tunnel utilization report?

legacy

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue As an administrator, I would like to request a VPN tunnel...

Pages are indexed in the wrong language

legacy Troubleshooting

Issue When we look for our page in Google search, some of the listed results has a locale we don't even use. What can we do to resolve that and have the URL with the correct locale in the search results?...

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