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Can't save web content article because the Submit for Publication button is disabled

Issue I'm unable to edit web content and submit it for publication. The Submit button for Publication button is greyed out and the existing web content is in "Pending" status. Reproduction Steps: Set a workflow for web content articles (e.g., the default Single Approver workflow) Go to...

Jenkins build fails with "Default Jenkinsfile not found"

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We updated our CI service's version after deploying this change to our Infra environment, the Jenkins build fails and we also lose...

Automatic log rotation doesn't work

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We have updated our web service to liferaycloud/nginx:1.21.6-5.3.0 or higher and the Automatic log rotation doesn't seem to be...

Jenkins build fails with "LCP.json with id "undefined" is not valid against the schema" error

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Our new build is failing in Jenkins with the following error: Failed to deploy the services in...

Can the CLI tool build and deploy fragments?

legacy How To

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Locally, after making changes to fragments, I can promote those changes using the command npm run import. Is there a similar way to...

SOC (Security Operations Center) and Threat Monitoring in Liferay SaaS and Liferay PaaS

legacy

Issue Does Liferay have a SOC (Security Operations Center) team and what tools/applications are used to manage security alerts and monitor threats? Environment Liferay PaaS Liferay SaaS Resolution Liferay has a InfoSec team that is constantly monitoring all customer environments. Our...

How to retrieve outbound IP address for a Liferay Cloud environment

legacy How To

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue This article describes how to identify and retrieve the outbound IP address of a Liferay PaaS environment. This might be useful for...

New User cannot log in to Cloud Console - The invitation link is invalid or expired

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Invited a new Admin User to access the Cloud Console When the User clicks the invitation link an error is shown: "The invitation link...

Can we filter the logs by time in the console?

legacy How To

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue How can we fetch logs by the exact time, hours, and minutes? Environment Liferay PaaS Resolution Now with the updated console, you...

I cannot invite new team member with error: "You've reached your Collaborator limit."

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When trying to add a new team member in my Cloud environment, I get the following message: You've reached your Collaborator limit. Is...

Disabling expensive queries in Elasticsearch can cause search issues within Liferay

legacy Troubleshooting

Issue By default, Elasticsearch sets search.allow_expensive_queries to true. However, if you set it to false, it can cause issues with not being able to search for any content or Liferay Search Blueprints not working. You may see errors like: java.lang.RuntimeException:...

Liferay starts up creating tables and populating them with default data after restoring an upgraded database

legacy Troubleshooting

Issue You might encounter the behavior where you successfully back up your current data and performed a successful upgrade in your local MySQL server. However, when restoring the upgraded data, Liferay does not start with it but instead begins creating tables and populates them with...

URL redirect not allowed in form submission

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue How do I direct my user to a specific URL when submitting a form? I am not able to configure a specific URL to direct my user when...

Access denied when connecting to Liferay DL through WebDAV

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue An 'Access Denied' or similar related error is shown when you try to connect to Liferay's Document Library from your Operating System...

Is it possible to customize user roles in our Liferay Cloud environment?

legacy

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue I would like to know how to set custom user roles for team members in our Liferay Cloud environment. Environment Liferay PaaS...

'Disable Autoscaling' button is disabled

legacy Troubleshooting

Issue The user is unable to click on the 'Disable Autoscaling' button. Environment Liferay DXP 7.4 Resolution This issue usually happens when the user provides the Service Id different than the liferay. To disable the auto-scaling, kindly provide the 'liferay' in the Service Id....

The user's access to the database was revoked

legacy How To

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue I changed the lcp-secret-database-user secret on DXP console Settings and published changes. After doing this, the previous user's...

How to filter by time in Liferay PaaS logs?

legacy How To

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We can only filter by date in the UI, is there a way to filter by exact time? Environment Liferay PaaS Resolution You can only filter...

Reindex Required After New Deployment

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When performing a new deployment, a complete reindex process is required for the contents to be displayed again. Environment Liferay...

Is Liferay SaaS/PaaS vulnerable to CVE-2023-20864 and CVE-2023-20865?

legacy

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Is Liferay SaaS/PaaS vulnerable to CVE-2023-20864 and CVE-2023-20865? Environment Liferay SaaS Liferay PaaS Resolution These...

Running CREATE FUNCTION generates permission/privilege error

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When attempting to execute a CREATE FUNCTION(scalar) statement, the following error appears: ERROR 1419 (HY000): You do not have the...

Logs tab is not being shown on Services pages

legacy

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue I can no longer see the Logs tab on Services pages from DXP Cloud console. Environment Liferay PaaS Resolution The Liferay Cloud team...

Parameterization of an incremental backup in Cloud Services

legacy

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue I would like to know if it is possible to enable an incremental backup in my Cloud environment. The main idea would be instead of the...

Error 400 in Okta when login using SSO with Liferay PaaS Console

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We integrated the Liferay PaaS console with our IDP trough SSO, but sometimes when trying to perform a log in we have a 400 error in...

Integrating Liferay PaaS with OpenOffice/LibreOffice

legacy How To

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Sometimes, it is necessary to generate previews for "office" files such as doc, docx, xls, etc. To accomplish this, it is necessary...

LCP CLI support for AArch64/ARM64

legacy Troubleshooting

Issue LCP CLI fails to install on environments using AArch64/ARM64 architecture Environment AArch64/ARM64 environments Liferay Cloud command line tool Resolution LCP CLI as of version 3 is not compatible with AArch64/ARM64 architecture Users of these environments can consider using...

Adding an Intermediate Certificate in Liferay PaaS

legacy How To

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Sometimes, it is necessary to include an intermediate certificate for your custom domain in Liferay PaaS. Environment Liferay PaaS...

Size reduction of the document library/backup

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue From one day to another our backup size is reduced with considerable amount. Environment Liferay PaaS Resolution When a backup is...

Backup is failed with RangeError

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Backup is failed with RangeError ERROR [WARN] RangeError: The offset is lower than the number of bytes written. The server has...

Error "cannot remove '/opt/liferay/data/license/*': Permission denied"

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue After restoring a backup, the liferay service fails to start and the following error is reported: rm: cannot remove...

Updating your DXP fix pack version in Liferay PaaS while remaining on a specific service stack

legacy How To

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Update the Liferay image to a specific docker image but stay on a specific service stack. Environment Liferay PaaS Resolution...

File permissions error after upgrading the stack

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue After updating from a stack to a major version there are errors accessing the images and documents. There are permissions errors in...

How to Set HTTPOnly, Secure and SameSite Attribute for All Cookies

Troubleshooting

Issue In a security scan for our PaaS application, we see that some cookies do not have HTTPOnly, Secure and/or SameSite attributes. How can we apply these attributes to our PaaS NGINX instance? Environment Liferay DXP 7.4+ Liferay PaaS 4.x+ Resolution Create an ssl.conf file in the...

Users aren’t able to login from Cloud console

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Users aren’t able to log in using the console Environment Liferay PaaS Resolution Whitelist the hostname apigateway.liferay.cloudon...

How to enable users to edit or delete their comments in the Page Comments widget

legacy Troubleshooting

Issue Site members/Users are not able to delete or edit their own page comments on the Page Comments widget. Environment Liferay Quarterly Releases, Liferay DXP, or Liferay Portal 6.2 Resolution For DXP 2023.Q4 and above: Navigate to Control Panel > Instance Settings > Content and Data >...

Error "The provided domain already exists"

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue The deployment of the Webserver service is not successfully completed. When inspecting the build logs, the following error is...

unknown directive "allow 127.0.0.1" in /etc/nginx/conf.d/acl.conf

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When I try to deploy an IP blocking rule on the webserver service, I get this message: unknown directive "allow 127.0.0.1" in...

License fails to deploy for Liferay PaaS

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Sometimes DXP may fail to deploy a new license After restoring a backup you see the prompt to install a license Also you may...

Error: Failed to find license files in directory

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When deploying to Liferay service, the following error is reported multiple times: Apr 18, 08:25:34.395 build-0001...

Dynatrace UI showing "License Expires in x days!" warning

legacy

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We are seeing a license expiration warning on our Dynatrace tenant: What should we do to resolve this warning? Environment Liferay...

"npm ERR! signal SIGTERM" in Backup Service

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue After deploying a new Backup service, the following error is reported: Apr 14 18:32:41.677 build-0001 backup[backup-5cc5f6b5d4-6wq7c]...

Stylebooks with Accent or Special Characters in Title Fail to Export

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When attempting to export a stylebook with a name containing accent or special characters, a blank page is displayed and the...

Is Liferay vulnerable to CVE-2023-29017: Critical RCE vulnerability in VM2 Sandbox library?

legacy

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue As a customer should I mitigate the risks imposed by vulnerability "CVE-2023-29017 : Critical RCE vulnerability in VM2 Sandbox...

Creating and Editing a Web Content Structure in Partitioned DB Results in Error

legacy Troubleshooting

Issue Creating and Editing a Web Content Structure in a Virtual Instance in PaaS or a database partitioned environment results in an error like below ERROR [http-nio-8080-exec-1][BundleSiteInitializer:635] null com.liferay.portal.kernel.exception.SystemException:...

Why is Jenkins build failing with SynchronousResumeNotSupportedException?

legacy Troubleshooting

Issue We are facing an issue where the builds are failing and we are getting the below error: org.jenkinsci.plugins.workflow.steps.SynchronousResumeNotSupportedException: Resume after a restart not supported for non-blocking synchronous steps at...

How to redirect from HTTP to HTTPS domain

legacy

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When user hits the 'http://example.com' it should be redirected to the 'https://example.com' URL. Environment Liferay PaaS Resolution...

Cloud Console email verification gives an invalid email error

legacy Troubleshooting

Issue When I click on the Accept Invite link in the email to verify my email address to access the DXP Cloud Console, I receive the following error: Invalid email. How can I log in? Environment Liferay SaaS Liferay PaaS Resolution This is likely due to some characters that are in your...

Can Liferay be affected by the CrowdStrike Falcon Agent Issue?

legacy

Issue There has been an issue impacting Azure Virtual Machines running Windows Client and Windows Server with the CrowdStrike Falcon agent recently The issue begain around 19:00 UTC on July 18, 2024 and cauess affected VMs to encounter a bug check (BSOD)and become stuck in a restarting...

Liferay PaaS - How many custom SSL Certificates can we use?

legacy

Issue We want to upload our own custom SSL Certificates. How many custom certificates can we add? Environment Liferay PaaS Resolution As documented in Network Configuration for PaaS, you can upload maximum 14 of your own certificates. This is a hard limit imposed by the service...

Resolving Control Panel access not being provided through user group role permissions

legacy Troubleshooting

Issue A user cannot see the Control Panel, even though they are in a user group which has the correct application permissions and resource permissions relating to Control Panel access. Environment 2024.Q1 Resolution This is resolved in 2024.Q2.0+ via the fix for LPD-25542 Additional...

Cannot set the template key when creating a widget display template

legacy Troubleshooting

Issue When creating new widget display templates, there does not appear to be an option to define the key name. Environment Liferay DXP 7.4+ Resolution This behavior is expected when using the Autogenerate Template Key system setting (enabled by default). To disable this setting and set...

Backup doesn't have permissions to open the Document Library

legacy Troubleshooting

Issue Backups fail with these log messages: rsync: [generator] opendir "/mnt/prepare-restore/document_library" failed: Permission denied (13) cannot delete non-empty directory: document_library rsync error: some files/attrs were not transferred (see previous errors) (code 23) at...

Unable to configure Liferay to use Okta groups for authorization due to missing Feature Flag

legacy Troubleshooting

Issue While trying to configure Liferay to use Okta groups for authorization when following the instructions here, Importing User Groups’ Memberships from an External IDP through SAML, there’s a mention of a Feature Flag, however it is not possible to know which one it is. Environment...

How much time does it take for a new SSL Certificate to be updated in Liferay PaaS?

legacy Troubleshooting

Issue User has updated their system with a new SSL certificate properly and the update is not performed immediately. Environment Liferay PaaS Resolution It takes around 30 minutes for a new SSL certificate to be ready. Additional Information If a certificate is being updated, please...

Failed Loading the Jackson 2 API Plugin on Jenkins Build

legacy Troubleshooting

Issue After upgrading Liferay Cloud Services from v4 to v5, we encountered the following error relating to loading the necessary plugins with the Jenkins build. SEVERE: Failed Loading plugin Jackson 2 API Plugin v2.13.3-285.vc03c0256d517 (jackson2-api) Update required: JAXB plugin (jaxb...

User groups imported from LDAP remain in Liferay after the LDAP group is deleted

legacy

Issue Removing a group from LDAP does not remove the related user group imported in Liferay DXP's database. Environment All Liferay DXP environments Resolution This is intended behavior. Liferay DXP does not delete a user group that still has active members. To remove a user group...

How to properly scale up Search nodes?

legacy How To

Issue How to properly scale up Search nodes instead of deleting the Search service and deploying it again? Environment Liferay PaaS Liferay DXP 7.4+ Resolution Following the Liferay Cloud Upgrading to a High Availability Subscription documentation, which also describes the procedures to...

The search service exceed 80% of its allocated memory

legacy

Issue We sometimes see the following warning in the Cloud console: The search service exceeded 80% of its allocated memory. Environment Liferay PaaS Resolution The search service often presents high memory consumption, sometimes even using the entire container’s allotted memory, and is...

Mitigation Plan for Node Scale-Down Outages Affecting Non-HA Customers

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue In a non-High Availability (HA) environment, unplanned site outage occurs due to Kubernetes Scale Down event: Month Day 00:00:00.00...

No external access to database

legacy How To

Issue We need to make some modifications to the database, and therefore we have opened port 3306 of the database to be able to access it from outside, just as we have done many other times. However, this time we were unable to connect to the database with the correct credentials (copied...

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