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User Workflows Not Appearing Under 'Assigned to My Roles'

Issue We have enabled a workflow for approving new user account creation. While the Admin user gets the notficiation about the workflow task, if they navigate to My Workflow Tasks > Assigned to my Roles, the task is...

Order by Last Login Date not Arranging Users in the Correct Order

legacy Troubleshooting

Issue In the Users & Organizations pane, when I sort users by last login date the users are not arranged in the correct order. Environment Liferay Quarterly Release Resolution In System Settings > Feature Flags...

How to Remove Owner Role Permissions?

legacy

Issue We have users who had Site Admin role on one of their Sites and created a Page/Asset. After we revoked their Admin role (but not the Site Membership, so they can still access the Site), they continue to have...

After upgrading to DXP 7.4 u92 I receive an unable to locate transaction executor error on server startup

legacy Troubleshooting

Issue I have an issue with deploying our custom built Java modules. I upgraded from DXP 7.4 update 81 to u92. After the upgrade, on server startup the deployment of the custom built modules behavior is inconsistent and...

NullPointerException when evaluating AuthLoginGroupSettingsUtil.isPromptEnabled

legacy Troubleshooting

Issue The following error is thrown in the logs every once in a while: 2024-07-29 06:55:37.018 ERROR [http-nio-8080-exec-7][CTCollectionPreviewFilter:53] java.lang.NullPointerException...

java.lang.StringIndexOutOfBoundsException: begin 0, end -1, length 1

legacy Troubleshooting

Issue While upgrading to Liferay DXP 7.4, following errors were observed in the logs: ERROR [http-nio-8080-exec-21][OpenIdConnectSessionValidationFilter:53] java.lang.StringIndexOutOfBoundsException: begin 0, end...

PATCH request is not working for custom fields

legacy Troubleshooting

Issue Steps to reproduce: 1. Start up Liferay, change the password to 'a' 2. Go to Control Panel >Configuration > Custom Fields 3. Select Organization. 4. Tap the + icon to add a new Custom Field. 5. Select Input...

BatchUpdateException when upgrading to Liferay Quarterly Release with SQL Server

legacy Troubleshooting

Issue We have received a recent report where a BatchUpdateException was identified while upgrading from an earlier Liferay DXP 7.4 update to Liferay Quarterly Release while using SQL Server You may see an error such as the...

Should LDAP verify that user images exist in the Document Library?

legacy

Issue Some user images are missing from my Document Library, but they still have references in the IMAGE table in the database. As a result, LDAP doesn't re-import the user images during an LDAP import. Should...

Failed upgrade process for module com.liferay.journal.service

legacy Troubleshooting

Issue During your upgrade process, you might encounter an error during the com.liferay.journal.internal.upgrade.v1_1_0.DocumentLibraryTypeContentUpgradeProcess step: Caused by:...

Failed upgrade process com.liferay.dynamic.data.mapping.internal.upgrade.v1_1_2.DynamicDataMappingUpgradeProcess

legacy Troubleshooting

Issue During your upgrade process, you might encounter an error where the upgrade step for module com.liferay.dynamic.data.mapping.service fails due to a NullPointerException: Caused by:...

Update database indexes

legacy How To

Issue You might face a requirement where you need to update your database indexes, such as during an upgrade process or a database migration process Environment Liferay DXP 7.0+ Resolution Up until Liferay DXP 7.3:...

Error updating time zone definition - n.f.ical4j.model.TimeZoneUpdater

legacy Troubleshooting

Issue The following logging error is observed on a regular basis: n.f.ical4j.model.TimeZoneUpdater - Error updating timezone definition java.net.ConnectException: Connection timed out (Connection timed out) How...

"Portlet must not be null" error during upgrade

legacy Troubleshooting

Issue You might encounter an issue where you face an error during upgrade such as follows: 2023-03-29 08:09:14.891 ERROR [Framework Event Dispatcher: Equinox Container:...

Is there a Headless API to retrieve a User Profile Image?

legacy

Issue I would like to retrieve a user profile image via Headless API. Environment DXP 7.4 Resolution Currently, there is no Headless API for retrieving User Profile Images. Additional Information A feature...

Users can't see all of their own roles when they make a my-user-account headless API call

legacy Troubleshooting

Issue When users make a my-user-account headless API call, most of their roles are listed in the response, but their custom regular roles are missing. If an administrator makes the headless API call, all of their...

Can't change user's password: Passwords may not be changed under the current password policy.

legacy Troubleshooting

Issue As an administrator, when trying to change a user's password the message "Error: Passwords may not be changed under the current password policy" is shown. Under certain circumstances the message...

Cannot start up server after applying a new patch

legacy Troubleshooting

Issue After installing a new fix pack / hotfix, the portal is not starting up, even though the temporary folders have been deleted. 06-Dec-2021 13:15:32.439 SEVERE [main]...

How to get the groups associated to organizations using JSON Web Services

legacy How To

Issue There is no method available in the JSON Web Services API to obtain the groups (i.e. sites) associated to organizations. Is there a way to get them? Environment Liferay DXP 7.0, 7.1, 7.2, 7.3 Resolution There...

Failed upgrade process com.liferay.asset.display.page.internal.upgrade.v2_3_2.UpgradeAssetDisplayPageEntry

legacy Troubleshooting

Issue The following error is thrown while upgrading a DXP 7.3 instance:...

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